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SATO America, Inc. 10350A Nations Ford Road Charlotte, NC 28273 Main Phone: (704) 644.1650 Technical Support Hotline: (704) 644.1660 Technical Support Fax: (704) 644.1661 E-Mail: satosales@satoamerica.com techsupport@satoamerica.com www.satoamerica.com WARNING THE EQUIPMENT REFERENCED IN THIS DOCUMENT COMPLIES WITH THE REQUIREMENTS IN PART 15 OF FCC RULES FOR A CLASS B COMPUTING DEVICE.
INTRODUCTION CL408-412e Supplemental Manual • About This Manual • General Description • Control Features PN: 9001159A...
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ABOUT THIS MANUAL This manual is laid out consistent with the product discussed and provides all of the information required for printer installation and operation by the purchaser. This manual also incorporates the use of special information boxes. Examples of these boxes and the type of information provided in each, are below.
Unit 1: Introduction GENERAL DESCRIPTION The CL4e series printer brings the latest in technology to the world of thermal label printing by offering high-speed data transmission, unparalleled processing speed and large amounts of integrated memory to quickly and easily manage any label priinting requirement.
CONTROL FEATURES This chapter identifies the interactive control features of the printer. These functions are defined generally here. More specific explanations will be found throughout this manual on how to use them. OPERATOR PANEL FEATURES STATUS • Illuminates green when online and terminates when offline.
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LCD Display Function Keys Dipswitch Complex Options Connector CL408-412e Supplemental Manual Unit 1: Introduction Status Indicator LED STATUS LINE FEED PRINT PITCH OFFSET DSW2 DSW3 Label Taken Potentiometer Figure 1-2, Operator Panel Potentiometers Cover-Open Sensor Label Taken LED PN: 9001159A...
Maximum: 4.37 Inches (111 mm) 1476 Feet (450 m) Face In 1 Inch (25.6 mm) Polyester film (5.8 +/- 0.8 to 8.3 +/- 0.6 ym) SATO Barcode Printer Language (SBPL) Intelligent Command FCC (Class B), EN 55022 (Class B) PN: 9001159A...
A Font B Font DOWNLOADABLE FONTS CHARACTER CONTROL CL408-412e Supplemental Manual Unit 2: Technical Data 5 dots W x 9 dots H (Helvetica) 17 dots W x 17 dots H (Univers Condensed Bold) 24 dots W x 24 dots H (Univers Condensed Bold)
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0, 90, 180, and 270 Degrees Sequential numbering of both numerics and bar codes Height: 1-12 times, Width: 1-12 times Full dot addressable graphics, SATO Hex/Binary, BMP or PCX formats Form overlay for high-speed editing of complex formats PN: 9001159A...
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Open the box, remove any loose items and the first layer of packing material. Carefully lift the printer and accessories from the box and place them on a solid flat surface. Remove the plastic covers from the packed items and visually inspect for physical damage.
PRINTER INSTALLATION This chapter provides guidance on how to station, connect, and load the printer once unpacked. Following printer setup, procede to the next chapter for information on interface selection. SITE LOCATION • Stationed on a solid flat surface. •...
The size and type of the labels or tags to be printed should have been taken into consideration before printer purchase. Ideally, the media width will be equal to, or just narrower than, the print head. Using media that does not cover the print head will allow the platen roller to tread on it and wear it out. The media edge will also wear a groove in the platen roller affecting print quality.
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Unit 3: Installation Figure 3-3b, Fan-fold Media Loading Figure 3-3c, Ribbon Loading CL408-412e Supplemental Manual PN: 9001159A...
With this method of operation, after printing, the printer feeds the first (outermost) label so that it is fully extended out of the printer’s front for dispensing. Printing of the next label will not begin until the prior printed label has been removed.
TRANSMISSION SENSOR TRANSMISSION SENSOR TRANSMISSION SENSOR TRANSMISSION SENSOR CL408-412e Supplemental Manual Unit 3: Installation CONTINUOUS MODE REFLECTIVE SENSOR Base Print Position TEAR-OFF MODE REFLECTIVE SENSOR Base Print & Tear- Off Position CUTTER MODE REFLECTIVE SENSOR Base Print Position Base Print Position Base Print &...
INTERFACE SELECTION This unit presents the printer interface types and their specifications. These specifications include detailed information to assist in the selection of the most appropriate method for the printer to interface with the host. The five acceptable interface methods are: •...
RTS is high and remains high unless the print head is open (in this case, RTS would return to the high state after the print head is closed and the printer is placed back on-line) or an error condition occurs during printing (e.g., ribbon out, label out).
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Figure 3-5, Serial Connector Pin Assignments Communicates with the host to determine if the printer is ready to receive data by sending “XON” (HEX 11H) or “XOFF” (HEX 13H) code to the TD line. The single and multiple item buffers are switchable in the Interface Mode of the printer.
IEEE1284 signals are not detected, it will operate in the slower standard Centronics mode. For this reason, an interface cable and host interface conforming to the IEEE1284 specification must be present to fully utilize the speed capabilities. This interface also operates bi-directionally and can report the status of the printer back to the host.
The Universal Serial Bus (USB) interface is a Plug-In Interface Module that can be installed by the user. It requires a driver (shipped with each printer that has the interface installed) that must be loaded onto the PC and configured to support USB peripherals using Windows 2000 or above.
NOTE: In the TCP/IP protocol enviroment, LPD and FTP are provided for printing; TELNET for variable setup; ARP, RARP, and BOOTP/DHCP for address setup. LPD protocol complies with RFC1179 and handles the list of logical printer name as queue name such as lp, sjis, euc. In addition, a banner page can be printed by a proper setup.
To communicate with the host,set the communication mode by through switches 5 and 6, then set the remaining switches to the OFF position. Print of configuration and self-diagnsis are operable only on the screen after turning on the printer. Ensure all switches are in the OFF position when operating the printer.
NOTE: In the TCP/IP protocol enviroment, LPD and FTP are provided for printing; TELNET for variable setup; ARP, RARP, and BOOTP/DHCP for address setup. LPD protocol complies with RFC1179 and handles the list of logical printer name as queue name such as lp, sjis, euc. In addition, a banner page can be printed by a proper setup.
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The maximum voltage that can be applied to these pins is +50V and the maximum current they can sink is 500 milliamps. Figure 3-8a, Timing Chart - Standard Operation CL408-412e Supplemental Manual Unit 3: Installation READY/BUSY INTERFACE SIGNALS...
RECEIVE BUFFER The data stream is received from the host to the printer one job at a time. This allows the software program to maintain control of the job print queue so that it can move a high priority job in front of ones of lesser importance.
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Causes For Receive Buffer Near Full Release Of Receive Buffer Near Full CL408-412e Supplemental Manual Unit 3: Installation RECEIVE BUFFER CONTROL Receive buffer near full occurs when the remaing free space of the buffer drops to 0.95MB of 2.95MB capacity or when the remaining free space is available for storing 50 of 500 items in the history buffer.
Switch off the printer and disconnect power supply cord. Route interface cable (1, Figure 3-7) from host computer to interface board (2). Insert interface board (2) into printer (4) and secure using two screws (3). Connect interface cable (1). CL408-412e Supplemental Manual...
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This unit provides in-depth instruction on printer configuration for operation and for some troubleshooting. The printer may be configured via the buttons and/or potentiometers loacated on the printer’s operator panel. All of the printer’s buttons, switches, and potentiometers are used either singularly, or in conjunction, to perform configuration activities.
DIPSWITCH SETTINGS This chapter identifies the functions of the printer’s integrated dipswitches. The dipswitch complex is located on the printer’s operator panel and is an integral part of its configuration by enabling/disabling various operational features. Refer to the table below on switch designation and their specific functions.
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FUNCTION Data Bit Sets the printer to receive either 7 or 8 bits of data for each byte transmitted. Parity Selects the type of parity used for error detection. Stop Bit Selects the number of stop bits to end each byte transmission.
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Repeat Print via Ext Signal FUNCTION Operating Mode Label Sensor Back Feed Print Start Signal External Signal Repeat Print External Signal CL408-412e Supplemental Manual Unit 4: Printer Configuration DSW3 DEFAULT SETTINGS DSW3 CONFIGURATION Batch/Continuous Tear Off Cutter Dispenser Sensor Used...
This chapter provides an overview of the various configuration modes of the operation menu. All of the configuration activities are performed via the use of the operator panel located on the printer’s face. However, many settings may also be controlled via external software commands. In the case of conflict between external software commands and internal software commands (control panel settings) the printer will always use the last valid setting (the default is software commands).
ADVANCED MODE The Advanced Mode is provided to make basic printer operational adjustments. Typically, once these adjustments or settings have been made, they will not require additional address unless a new job is downloaded. Use the keys of the printer’s operator panel to select and enter the required options.
USER DOWNLOAD MODE Allows the operator to download user specific data from a host system. Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.
REPRINT W/FEED Scrolls LINE options FORWARD / BACKFEED DISTANCE Scrolls options LINE FORWARD / BACKFEED DISTANCE LINE CL408-412e Supplemental Manual Unit 4: Printer Configuration LINE + POWER EXT PIN9 SELECT MODE1 MODE2 LINE FEED CARD MODE EURO CODE LINE FEED...
CARD MODE This mode permits the configuration of an optional memory cartridge. This cartridge, when loaded, provides increased storage capacity for text and graphics. Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.
ESC (5EH), ENQ (40H), NULL (7EH), CAN (21H), Offline (5DH), EuroCode (D5H). Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.
Test labels are designed to identify failures in configuration, adjustments problems, and mechanical defects. Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.
Allows the program to be downloaded from the host computer. Figure 5-11 provides the specific sequence of events required by the operator, the printer, and the printer’s software. Use the printer’s operator panel to select and enter the required options.
A Flash ROM internally stores/deletes font and custom designed character data. The data is sent from a host system to the printer. Use the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.
DEFAULT SETTING MODE The Default Settings Mode allows the operator to return the printer to the configuration state as received from the factory. Use the printer’s keys to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.
ASCII format. Use the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.
Print data that has previously been received, can be cleared. If YES is selected, the print data will CANCEL PRINT JOB be deleted and then the printer will go offline. If the NO option is selected, the printer will go offline without deleting data in buffer.
CR/LF stream - including graphics and 2D barcodes. This feature is primarily used to maintain compatibility with earlier models of SATO printers. This setting determines whether each character occupies a designated space (fixed) regardless of the character’s width, or if the character’s space is representative of its width (proportional).
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INPUT [ X.XV ] DSW2-2 determines which sensor will be enabled for use. Allows it to be determined if the printer will feed a label when it is placed online to ensure proper AUTO ONLINE FEED media placement for printing.
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MENU SELECT LANGUAGE ENGLISH FRENCH Allows the selection of the character set used by the printer. The world’s primary commercial GERMAN SPANISH languages are provided as options. ITALIAN PORTUGESE ENGLISH ENGLISH Allows the selection of which type of operator programming will take priority precidence. By...
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MENU CARD ->MEMORY COPY Allows the copying of SATO fonts from the PCMCIA Memory card to the optional Flash ROM. SATOFONT Allows the copying of the entire contents from the PCMCIA Memory Card to the optional internal CARD ->MEMORY COPY expanded memory.
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CUT COUNTER Is an informational screen that provides the cut cycles of media since cutter installation or use. LIFE COUNTER Is an informational screen that provides the printed the length of media since printer setup. XX.XM CL408-412e Supplemental Manual Unit 4: Printer Configuration...
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Is the first menu screen of the Boot Download Mode and provides a prompt to proceed. Pressing BOOT DOWNLOADER the FEED key will place the printer in a condition waiting for the data to be received. PRESS FEED KEY CL408-412e Supplemental Manual...
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Select the INTERFACE option for a standard download. INTERFACE CARD PROGRAM DOWNLOAD Is an informational screen only and confirms that the printer is ready to receive the data. READY PROGRAM DOWNLOAD Provides download status that the data is being received and its progression.
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Clear. FACTORY MODE The All Clear Mode permits the operator to entirely clear all of the printer’s internal counters or to clear its EEPROM of all data. Counter Clear permits the operator to select individual counters to be reset to zero.
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MENU COUNTER CLEAR This screen allows the selection of which of the printer’s internal counters are to be cleared or not NONE at all. Following the process, factory test printing is performed. HEAD Allows the selection of large (10cm) or small (4cm) font print size for the printing of a factory test PRINT SIZE page.
TROUBLESHOOTING CL408-412e Supplemental Manual • Error Signal Troubleshooting • Troubleshooting Table • Interface Troubleshooting • Test Print Modes PN: 9001159A...
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Sensor Error Head Related Memory Reading Interface Download Data Download Write Head Mis-Match CL408-412e Supplemental Manual Unit 5: Troubleshooting LCD DISPLAY 1. Ensure all wiring harnesses are properly connected. MACHINE ERROR 2. Replace main circuit board. 1. Ensure correct communication protocols.
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No voltage output. Drive motor not operating. LCD FIELD ILLUMINATED BUT WITHOUT WORDS OR NO DISPLAY AT ALL Power supply issues. Incorrectly positioned display potentiometer. CL408-412e Supplemental Manual Unit 5: Troubleshooting Clean print head. Replace print head. Replace circuit board.
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Foreign material on print head and platen roller. Foreign material on labels. Excessive print head energy. Excessive print speed. CL408-412e Supplemental Manual Unit 5: Troubleshooting Ensure print head wiring harness is connected on each end. Replace fuse. Test power supply and replace as required.
PARALLEL INTERFACE Ensure the interface module is correctly installed. Run self-test to verify. Ensure the printer cable is connected to the appropriate LPT port on the host computer. If using a Windows printer driver, ensure the correct port is selected.
If not obtaining an IP address, check the SSID or encryption and ensure those were properly entered. To determine the IP address obtained through the DHCP wireless device, power off the printer, place switch 3 in the upward position on the wireless card and reinsert it into the printer, and power the printer on. Wait approximately 30 seconds for a print out of configurations.
The center column provides the data in hexadecimal format. And in the right column, same data is provided in the ASC ll format. Follow the flow chart provided below to perform this activity. CL408-412e Supplemental Manual Unit 5: Troubleshooting...
NOTE: The only print problem that the following sample test label does not display is fading of print image from one side of the label to the other. This is the result of improper print head balance. CL408-412e Supplemental Manual Unit 5: Troubleshooting FEED + POWER...
Line sharpness is determined by print speed and darkness. CL408-412e Supplemental Manual Unit 5: Troubleshooting SAMPLE TEST LABEL Label Contents Will Vary Depending on Test Label Type . D S W 1 D S W 2...
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Use a soft cloth and/or a pneumatic blower to remove debris from the printer. This process should be performed prior to the removal of residue. To remove residue, apply SATO Solvent or isopropryl alcohol to a clean cotton swab and gently wipe the entire surface of the print head and platen roller clean.
Disconnect the two wiring harnesses (not shown) from defective print head (4). Reconnect two wiring harnesses (not shown) to replacement print head (4). NOTE: Each of the printer’s wiring harness connectors are different from all others to ensure proper mating. Mate each matching half for reconnection.
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Unit 6: Maintenance Figure 6-1b, Print Head Replacement CL408-412e Supplemental Manual PN: 9001159A...
Circuit boards generally have long lives due to the lack of moving parts. Generally, if a circuit board becomes defective, it is contributable to a negative external condition. If it is determined that the circuit board has become defective, search the printer over for possible visual factors that may have led to the damage.
FUSE REPLACEMENT The fuse is wired to the power receptacle and protects the printer from power surges from the electrical source. If a surge of electricity reaches the fuse, its filiment will melt creating a disruption of the flow. In order to bridge the gap so the printer may again be functional, the damaged fuse must be replaced.
Unit 6: Maintenance ADJUSTMENT PROCEDURES This chapter covers all of the printer and printer accessory adjustments. These adjustments include mechanical adjustments required following the replacement of components and assemblies, in addition to, the operational adjustments required following a job change.
Test print a label to determine if print head (2, Figure 6-5a) is properly aligned. Repeat this procedure until proper alignment is achieved. CL408-412e Supplemental Manual Unit 6: Maintenance Figure 6-5a, Print Head Alignment Figure 6-5b, Print Head Alignment...
Retighten loose set screw (3) while holding ribbon guide (4) in place. Engage print head latch (2), close cover, and test print a label. Repeat steps 2 through 5 until proper adjustment is achieved. CL408-412e Supplemental Manual Unit 6: Maintenance Figure 6-6, Ribbon Guide Alignment...
NOTE: There are two lines on the front face of the label sensor. The line closes to the printer’s center frame references the location of the eye-mark sensor, the one furthest out references the gap sensor Adjust according to the type of media to be used.
RIBBON SPINDLE TENSIONING The printer has two ribbon spindles; one to supply ribbon medium from the rear of the printer past the print head to the spindle closest to the front for the purposes of rewinding the used medium. The rewind spindle is coupled to the drive train and draws the ribbon medium forward incrementally with the print media (label/tag) comparable with gearing ratios.
OPERATIONAL ADJUSTMENTS These operational adjustments are for fine tuning the printer as necessary following the configuration process and are largely confined to the four potentiometers located on the operator panel. Refer to the table below for their function. POTENTIOMETER PITCH...
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TRANSMISSION SENSOR TRANSMISSION SENSOR TRANSMISSION SENSOR TRANSMISSION SENSOR CL408-412e Supplemental Manual Unit 6: Maintenance CONTINUOUS MODE REFLECTIVE SENSOR Base Print Position TEAR-OFF MODE REFLECTIVE SENSOR Base Print & Tear- Off Position CUTTER MODE REFLECTIVE SENSOR Base Print Position Base Print Position Base Print &...
LABEL REFERENCE POSITION TRANSMISSION SENSOR TRANSMISSION SENSOR TRANSMISSION SENSOR TRANSMISSION SENSOR CL408-412e Supplemental Manual Unit 7: Appendix CONTINUOUS MODE REFLECTIVE SENSOR Base Print Position TEAR-OFF MODE REFLECTIVE SENSOR Base Print & Tear- Off Position CUTTER MODE REFLECTIVE SENSOR Base Print Position Base Print Position Base Print &...
Bolt A threaded metal rod with a flanged head that is used with a nut to hold parts together. Bore A hole in, or through something. CL408-412e Supplemental Manual Unit 7: Appendix PN: 9001159A...
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Cubic proportioned. Current The flow or rate of flow of electric force. A single revolution of a potentially reoccurring activity - in the case of printer, one label being Cycle printed. (Direct Current) Electrical current flowing in a single direction.
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Print media with a mark on the paper backing between each label for the label sensor to read. Eye-Mark Media This mark is used by the printer to identify the end of the printed label so that the next up can be properly positioned for printing.
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Print media with a space between each label where only the paper backing exists. The Gap Media printer’s sensor uses this “gap” to identify when the printed label ends and to properly position the next label for printing. A unit of measurement used to describe the nominal thickness of wire. The higher the gauge Gauge number, the smaller the diameter.
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Print media that does not have a space between each label as does the eye-mark and gap Linerless Media type media. This media is continuous and is divided based on printer programming. An active connection to another document, graphic, or address. By selecting the designated Link button, text, graphic, or screen location;...
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Nylon Material machined to the desired shape - resembles plastic. In label printing, it is the repositioning distance that the printer must make after advancing the Offset printed label for cutting or dispensing. The offset is the distance that the media must be retracted following one of those activities so that printing may again take place.
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GLOSSARY The device on a direct thermal or thermal transfer printer containing the heating elements that Print Head causes an image to be transferred to print media. A programmable device that performs all the instruction, logic, and mathematical processing in a computer - is the brains of the computer.
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Secondary The next to follow the primary in sequence or importance. A SATO specific mode of printer operation that can execute the program of BASIC format in SEMBL the printer. This allows the printer to be configured and operated without interfacing with an external computer or software.
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Relative to RFID, the transmitter/receiver pair of transceiver plus the information storage Transponder mechanism attached to the object. Also referred to as Tag. Tread The act of an object making repetitive contact upon another that is in motion. CL408-412e Supplemental Manual Unit 7: Appendix 7-12 PN: 9001159A...
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A protocol for controlling the flow of data between computers and other devices on an asychronous serial connection. For example, a computer typically sends data to a printer faster than the printer can print. The X-ON/X-Off printer contains a buffer where data is stored until it catches up, a small microprocessor in the printer sends back an Xoff signal to stop sending data.