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Related Manuals for Novatel High-Speed2go
Summary of Contents for Novatel High-Speed2go
- Page 1 Device User Manual 3G Mobile Hotspot...
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Page 3: Table Of Contents
Contents Welcome Get Connected 11 Product Information 14 Troubleshooting 27 Customer Limited Warranty 30 Record Your Settings... -
Page 4: Welcome
Comcast High-Speed 2go service to create a portable ™ WiFi Hotspot. It allows you to simultaneously connect up to 5 WiFi enabled devices (such as a laptop, media player, gaming console, camera, or smartphone) to Comcast’s 3G mobile Internet service. -
Page 5: Package Contents
• Carrying pouch Minimum Requirements Hardware: • WiFi enabled device (supporting WiFi 802.11 b/g) Service: • Comcast 3G mobile Internet service Browsers: • If a change in default settings is desired, use one of the following browsers: Internet Explorer v6-v8, Safari ®... -
Page 6: Get Connected
The steps to connect to a WiFi network vary, depending upon your operating system and whether you use a local utility or third-party software, such as the Comcast Connection Manager. Generally, you click on an icon (often in the System Tray for Windows or System Preferences>Network on a Mac) -
Page 7: Get Connected
Get Connected continued • Select and connect to the wireless network (SSID) with the name “Comcast ### Secure” that matches the SSID printed on the sticker affixed to the back of the 3G Mobile Hotspot. The “###” characters are unique for each Hotspot. - Page 8 Get Connected continued • When prompted for a WiFi Key (e.g., Network Key, Security Key, WPA Password), enter the WiFi Key, found on the back of your Mobile Hotspot. • Follow on-screen instructions to complete the connection. • Congratulations — you’re connected to the 3G Mobile Hotspot! If you would like to personalize and change your 3G Mobile Hotspot Settings:...
- Page 9 Get Connected continued • Personalize your default Network Name (SSID). • From the Home page main menu, select WiFi, then WiFi Profiles. From the WiFi Profiles page, go to “Network Name (SSID)” and enter your new network name. When finished, click Apply. Your 3G Mobile Hotspot will restart, and you will reconnect using your new Network Name.
- Page 10 Get Connected continued WARNING: On the “WiFi Profiles” page there is drop-down menu option to change “Profile” from Secure to Open (default setting is Secure). Changing your profile to “Open” allows anyone within your wireless range to use your 3G Mobile Hotspot, so please remember that you are responsible for all usage, by you or others, that occurs on your 3G Mobile Hotspot.
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Page 11: Product Information
Product Information LED Operation Your device has two lights called LEDs: • Service Status LED is located on the side of your 3G Mobile Hotspot near the USB port. • Power Button LED is built into the power button of your 3G Mobile Hotspot. -
Page 12: Product Information
Product Information continued Battery Tips You will need to install and charge the battery as described Connected. Once fully charged, the 3G Mobile Hotspot may operate for up to four hours on internal battery power while connected wirelessly to a laptop, media player, camera, smartphone, or other WiFi enabled device. - Page 13 Product Information continued Battery Power Switch to Low Power Mode: Functions the same as stated above, except when your 3G Mobile Hotspot is operating on battery power. Shutdown: Click on the drop-down menu to reduce the time your Hotspot will remain idle before shutting down completely.
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Page 14: Troubleshooting
Troubleshooting If you are having issues using your 3G Mobile Hotspot, refer to the following troubleshooting scenarios: My 3G Mobile Hotspot has no power. The Power button LED light does not come on when the Power button is pressed. Ensure that the: •... - Page 15 Troubleshooting continued The 3G Mobile Hotspot wireless Network Name (SSID) is not showing up in my computer’s WiFi/ Network list. If the SSID does not appear right away, wait about 15 seconds for your computer to recognize the 3G Mobile Hotspot.
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Page 16: Where Can I Find More Information
Reset the 3G Mobile Hotspot to the factory default settings (refer to the previous steps above). Where can I find more information? You can find additional information at http://customer.comcast.com/highspeed2go. If you continue to have issues with your 3G Mobile Hotspot, please contact Customer Care at 1.866.206.2182. - Page 17 Important Safety Information Please review these guidelines for safe and responsible battery use: • Do not disassemble or open, crush, bend or deform, puncture, or shred the battery. • Do not modify or remanufacture, attempt to insert foreign object into the battery, immerse or expose to water or other liquids, or expose to fire, explosion, or other hazard.
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Page 18: Important Safety Information
Novatel Wireless and Comcast accept no responsibility ® for damages of any kind resulting from delays or errors in... - Page 19 Important Safety Information continued data transmitted or received using the Mobile Hotspot, or for any failure of the Mobile Hotspot to transmit or receive such data. • Do not operate the Mobile Hotspot device in areas where blasting is in progress or where explosive atmospheres may be present.
- Page 20 Do not allow children to play with the device. The device may cause injury if used as a toy. • Only use original accessories or accessories that are authorized by Novatel Wireless or Comcast. Using unauthorized accessories may affect your device’s performance, damage your device and violate governmental regulations.
- Page 21 Safe Use Notification Federal Communications Commission (FCC) Notice This equipment has been tested to, and found to be within the acceptable limits for a Class B digital device, pursuant to part 15 of the FCC Rules and Industry Canada ICES-003. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment.
- Page 22 Safe Use Notification continued • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and the receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. •...
- Page 23 Safe Use Notification continued NOTE: The Radio Frequency (RF) emitter installed in your modem must not be located or operated in conjunction with any other antenna or transmitter, unless specifically authorized by Novatel Wireless Technologies. MODIFICATIONS: The FCC requires that you be notified that any changes or modifications made to this device that are not expressly approved by Novatel Wireless may void your authority to operate the equipment.
- Page 24 Regulatory Notices This device is designed to be activated on your Comcast 3G mobile Internet service and has a software programming lock that, in part, protects many of the device’s features and functions against tampering and unauthorized reprogramming. High-Speed 2go service and other services/options must be purchased separately.
- Page 25 Specifications Mechanical Specifications Dimensions (W – D – H) 2.32" x 0.35" x 3.5 in (59 x 9 x 89 mm) Weight 2.05 oz (58 g) Battery Pack 1150 mAh Two: Service Status LED Power Button LED Environmental Specifications Operating Temperature 14°F to 113°F (-10°C to +45°C) CDMA Technology CDMA Specification...
- Page 26 Novatel Wireless logo are trademarks of Novatel Wireless, Inc. Other marks are the property of their respective owners. Copyrights © 2010 Comcast. Comcast and the Comcast logo are trademarks of Comcast. Other marks are the property of their respective owners. Patents Licensed by Qualcomm, Inc.
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Page 27: Customer Limited Warranty
Products, at Comcast’s sole discretion, without charge for parts and labor directly related to the defect(s). This warranty extends to consumers who purchase the product from Comcast and is not transferable or assignable. - Page 28 This includes all contact lists, downloads (i.e., third-party software applications, games and graphics) and any other data added to your device. Comcast is not responsible for and does not guarantee restoration of any third-party software, personal information or memory data...
- Page 29 In no case shall Comcast be liable for any special, consequential or incidental damages for breach of this or any other warranty, express or implied, whatsoever.
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Page 30: Record Your Settings
Record Your Settings Here’s a quick reference of important 3G Mobile Hotspot settings and their purpose: Setting Purpose Administrative Password To access your 3G Mobile Hotspot settings such as network name, security, etc. Network Name (SSID) Network name for your 3G Mobile Hotspot. WiFi Key Also referred to as Network Key, Security Key, WPA Password...
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