Novatel High-Speed2go User Manual page 15

Troubleshooting
continued
The 3G Mobile Hotspot wireless Network Name
(SSID) is not showing up in my computer's WiFi/
Network list.
If the SSID does not appear right away, wait about 15
seconds for your computer to recognize the 3G Mobile
Hotspot. Refresh the list. If the SSID still does not appear,
check to see that:
• The Mobile Hotspot's service status LED is on.
• 3G Mobile Hotspot is within range (i.e., less than 30 feet)
of your laptop, media player, or other WiFi enabled device.
If you are still unable to connect to the network, record any
error messages displayed and contact Customer Care at
1.866.206.2182.
I am unable to find a 3G signal when viewing
the Status page at http://settings.hotspot or
http://192.168.0.1
Try moving closer to a window if indoors, or to higher
ground if outdoors. Also, it is possible that you are not in
an adequate coverage area for High-Speed 2go service.
If you are still unable to connect to the network, record
any error messages displayed and contact Customer Care
at 1.866.206.2182.
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