Related Manuals for Novatel MiFi 7000
Summary of Contents for Novatel MiFi 7000
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Page 1: User Guide
OVERVIEW USING YOUR MiFi’s TOUCHSCREEN MANAGING YOUR MiFi MANAGING YOUR ADMIN WEBSITE TROUBLESHOOTING PRODUCT SPECS AND REGULATORY GLOSSARY 7000 user guide... -
Page 2: Software License
“Trademarks”) used in this user manual are the property of Novatel Wireless or their respective owners. Nothing contained in this user manual should be construed as granting by implication, estoppel, or otherwise, a license or right of use of Novatel Wireless or any other Trademark displayed in this user manual without the written permission of Novatel Wireless or its respective owners. -
Page 3: Table Of Contents
Using Your MiFi 7000 to Charge Other Devices ....... . . - Page 4 The MiFi Admin Website Home Screen ..........23 Changing Your MiFi Admin Password .
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Page 5: Overview
Overview Overview About Your MiFi 7000 Power Management... -
Page 6: Overview
Congratulations on your purchase of the Verizon MiFi 7000®. With the MiFi 7000 you can access 4G LTE networks for faster apps, uploads and downloads. Connect up to 15 Wi-Fi enabled devices to the Internet at once - laptops, tablets, e-readers, gaming consoles and more* - and experience download speeds up to 10 times faster than 3G*. -
Page 7: About Mifi 7000'S Internet Connection
Novatel Wireless recommends the following guidelines: • Protect the MiFi 7000 from liquids, dust, and excessive temperatures. • Do not apply adhesive labels to the MiFi 7000; they might cause the MiFi 7000 to potentially overheat and they might alter the performance of the antenna. -
Page 8: About Your Mifi 7000
Universal Charging Port (Type A USB) — Use to charge one additional wireless device. ➌ Power Button — Powers the MiFi 7000 on and off. ➍ QuickCharge Port — Use to connect the QuickCharge charger, Internet over USB-C, and MiFi Share file sharing via mass storage. -
Page 9: Status Indicators
Status Indicators DISPLAY ICON DESCRIPTION No icons The MiFi 7000 is powered off or not receiving power, or the screen is in power-saving mode. Network Signal Network Signal Strength Indicator. More bars indicate Strength more signal strength. Activity Indicator Data is being transferred between the mobile network and your MiFi 7000. - Page 10 Tap the icon to display Internet connection status and MiFi 7000 information, including model, SW version, wireless number, IMEI, and battery level. Help Tap the icon to display MiFi 7000 Admin website connection instructions, Advanced Features, WPS, Unlock SIM, and Tips.
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Page 11: Power Management
Slide the port shield to expose the USB universal charging port. ➋ Connect the USB cable to the device to be charged. ➌ Connect the other end of the USB cable to the Universal Charging port on the MiFi 7000. -
Page 12: Replacing The Battery
Insert your finger into the battery removal divot and lift the battery out of the battery compartment. ➌ Align the gold contacts on the new battery with the gold contacts on the MiFi 7000 and gently slide the battery into place. -
Page 13: Battery Tips
➍ Replace the cover by setting it on the MiFi 7000 where the notches align, then press on the cover until it clicks into place and is flat across the entire bottom surface. Battery Tips WARNING ! Always use only approved batteries and chargers with your MiFi 7000. The warranty does not cover damage caused by non-approved batteries and/or chargers. -
Page 14: Replacing The 4G Lte Sim Card
To remove the 4G LTE SIM card: ➊ Lift to open the SIM Card access cover located on the top left side of the MiFi 7000. ➋ Push the SIM Card toward the SIM Card slot to release, then carefully slide the card backwards to remove. -
Page 15: Using Your Mifi's Touchscreen
Using Your MiFi’s Touchscreen Turning Your MiFi On and Off Using Your MiFi’s Touchscreen... -
Page 16: Turning Your Mifi On And Off
Turning Your MiFi On and Off To turn your MiFi on, press and hold the Power button for 2 seconds. • To turn it off, press and hold the Power button for 3 seconds.. • To wake the MiFi display, press and release the Power button. •... -
Page 17: Using Your Mifi's Touchscreen
Using Your MiFi’s Touchscreen From the MiFi’s touchscreen, you can check your MiFi’s status, view your current data usage, see Wi- Fi and Connected Devices details, and more. The Home Screen The Home screen lets you see what your MiFi is doing at a glance. MiFi Status Number of Wi-Fi devices Wi-Fi On/Off... - Page 18 The middle of the screen shows you if Wi-Fi is on or off, and how many devices are connected to your MiFi’s Wi-Fi network. Your Wi-Fi Name and Password are next. For information on changing your Wi-Fi Name and Password, see (See Managing MiFi Settings.).
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Page 19: Managing Your Mifi Using The Touchscreen
Managing Your MiFi Using the Touchscreen About this Chapter Wi-Fi Connected Devices MiFi Settings Messages MiFi Share Software Update About MiFi Help... -
Page 20: Managing Your Mifi Using The Touchscreen
Managing Your MiFi Using the Touchscreen About this Chapter You can manage, monitor, and customize your MiFi settings directly on the MiFi’s touchscreen, or by using the MiFi Admin website. In this chapter, we will show you what features you can manage on your MiFi’s touchscreen. For website instructions, including features that can only be managed on the website, see Chapter 4, Managing Your MiFi Using the MiFi Admin Website. -
Page 21: Connected Devices
Connected Devices From the Home screen, tap the number of Wi-Fi enabled devices currently connected to your MiFi networks to see the Connected Devices screen. From here you can tap Primary Network, Guest Network or USB Tethering to see the DNS and MAC details for each device connected to the MiFi, and to block or unblock each device. -
Page 22: Messages
Messages To see important messages from Verizon about your MiFi and your account, from the Home screen tap Menu > Messages. Swipe to scroll through your messages. • Tap to Delete any messages you don’t want to keep. • Tap Menu Select Messages Tap Delete to Delete Message Tap <... -
Page 23: Software Update
Software Update Software Update allows you to view the current software version and when the last check was made for updates, lists available updates, and provides an update history. You can also download and install a new update using your MiFi device. To check for a Software update: ➊... -
Page 24: Help
Help You can get help right from your MiFi’s touchscreen. ➊ On the Home screen, tap Help to open the Help screen options. Help options include MiFi Admin Website, Guest Wi-Fi, Wi-Fi Protected Setup (WPS), Tutorial, Unlock SIM, Universal Charging, MiFi Share and GPS. ➋... -
Page 25: Managing Your Mifi Admin Website
Managing Your MiFi Admin Website About this Chapter Accessing the MiFi Admin Website The MiFi Admin Website Home Screen Changing Your MiFi Admin Password Setting GPS Options Managing Connected Devices Checking Data Usage Managing MiFi Setings Checking Messages Managing MiFi Share Settings About MiFi Getting Help... -
Page 26: Managing Your Mifi Using The Admin Website
Managing Your MiFi Using the Admin Website About this Chapter In this chapter, we will show you how to manage your MiFi using the MiFi Admin website. From the MiFi Admin website, you can customize settings including Wi-Fi settings, passwords, GPS options, and more. -
Page 27: The Mifi Admin Website Home Screen
The MiFi Admin Website Home Screen My MiFi Home allows you to quickly access commonly used links and all available menu options for your MiFi. My MiFi Home contains the following quick link menu options: My Account & Tools has convenient links to the My Verizon website, a coverage map, data •... - Page 28 MiFi Settings - Change MiFi Admin Password ➌ Enter your new password in the Enter new password box. ➍ Re-enter your new password in the Confirm new password box. ➎ Select a security question from the drop down menu. MiFi Settings - Select MiFi Security Question...
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Page 29: Setting Gps Options
➏ Enter the answer to the selected security question in the Answer Security Question field. MiFi Settings - Answer Security Question ➐ Click Save Changes. NOTE The next time you sign in to MiFi Settings, you will need to use the new password. Setting GPS Options To configure your MiFi GPS settings: ➊... - Page 30 ➌ Select the desired option from the Turn off drop down menu. The choices are Always on or Turn off on power down. GPS - Turn Off Options ➍ To use GPS over Wi-Fi (NMEA), click the Turn on GPS over Wi-Fi checkbox. NOTE NMEA is a standard method of providing a GPS data stream in Windows and other computing platforms.
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Page 31: Managing Connected Devices
Managing Connected Devices The Connected Devices page lets you view, edit, and block devices that are currently connected to your MiFi and also unblock devices. For the Primary Network and Guest Network, you can see the IP Address, MAC Address, and Link Local of all devices connected to the Wi-Fi network. -
Page 32: Editing A Connected Device
Editing a Connected Device To edit a connected device: ➊ Click the pencil tool. A page opens allowing you to edit a connected device. MiFi Connected Devices - Edit ➋ Select the appropriate change from the Connected Devices dropdown menu. MiFi Connected Devices - Select Device Type ➌... -
Page 33: Changing The Maximum Number Of Connected Devices
Changing the Maximum Number of Connected Devices To change the maximum number of connected devices: ➊ Click Change Max Connections on the Connected Devices page. Change Maximum Number of Connected Devices ➋ The MiFi Settings Wi-Fi page opens. Select the number of devices from the Maximum Wi-Fi connected devices dropdown menu. -
Page 34: Blocked Devices
Blocked Devices The Blocked Devices section lists any devices you have blocked. Note that since these devices are not currently connected, and are blocked from connecting, they do not have an IP address. Instead, they are identified by their name and MAC address. Click Unblock to unblock a previously blocked device, freeing it to connect again. -
Page 35: Managing Mifi Settings
Managing MiFi Settings The MiFi Settings page allows you to make administration password and preference changes; obtain software update information; backup and restore files to your MiFi; and set GPS preferences. The MiFi Settings page is devided into 3 tabs: Wi-Fi •... - Page 36 To select or turn off Band Settings for the Primary and Guest networks, use the dropdown menus for 2.4 GHz Band and 5 GHz Band under Network Selection. Choose Off, Primary network, or Guest network and then click Save Changes. To select or turn off Band Settings for the Primary and Guest networks: To change the maximum number of Wi-Fi devices that can connect to the MiFi (the default is set to 15), make your selection from the Max Wi-Fi Connections dropdown menu and click Save...
- Page 37 Primary Network From the Primary Network settings, you can change your Wi-Fi Name (SSID) and Password (Key), select the type of security, and turn Options ON/OFF for your primary network. To change the Primary Network Wi-Fi Password (SSID) enter the new Wi-Fi name into the field and then click Save Changes.
- Page 38 To change the Primary Network Wi-Fi Password (Key), enter the new password into the field or click Generate New Key. Then click Save Changes. To turn Options, such as Broadcast Wi-Fi Name (SSID) and WPS, ON/OFF for the Primary Network: ➊...
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Page 39: The Mifi Tab
The MiFi tab From the MiFi tab, you can change the MiFi admin Password, select device preferences, check current software version and available updates, backup your MiFi settings, and set GPS preferences. This tab is divided into 5 sections: MiFi Admin Password •... - Page 40 Change the Admin Password To change your Admin Password: ➊ Type your current password in the Current Admin Password field and click Continue to open the Change MiFi Admin Password screen. MiFi Admin Password Security ➋ Type your new password in the New Admin Password field and Confirm new Admin Password fields..
- Page 41 Preferences From Preferences settings you can: Allow Settings Changes — Turn on to allow settings to be changed from the MiFi display. • Allow Reset Button — Turn on to allow settings to be changed from the MiFi display • Universal Charging —...
- Page 42 Software Update From Software Update settings, you can manage: Current software version— Displays information for the current software version, date of last • check for updates and the number of updates currently available. Checked for New System Update — Displays the date of the last software update. •...
- Page 43 Backup and Restore From the Backup and Restore settings you can: Backup — Allows you to save your MiFi settings to your computer. You must enter your • Admin Password in the Admin Password field and click Download to save settings to your computer.
- Page 44 GPS settings include the following: GPS ON/OFF — Use this control to turn ON/OFF the GPS feature. • Turn off — Allows you to set when the GPS receiver will turn off, once it is on. • GPS over Wi-Fi (NMEA) — Allows you to download and install the GPS over Wi-Fi driver to •...
- Page 45 When GPS is turned on a map will show your current location. NOTE By default, your GPS setting will return to off whenever you turn off your MiFi, requiring you to repeat the steps above to turn GPS on again. To keep the GPS setting turned on so that GPS starts when you turn on your MiFi, tap Turn off on power down (located just above the map) and select Always on from the dropdown.
- Page 46 To activate GPS over Wi-Fi (NMEA): ➊ Click GPS over Wi-Fi (NMEA). ➋ Click the Turn ON GPS over Wi-Fi checkbox. ➌ Click Download GPS over Wi-Fi Drivers and select the appropriate driver from the list of available drivers. Save the driver to the desired location on your computer. ➍...
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Page 47: The Advanced Tab
The Advanced Tab The Advanced tab includes settings for networks, manual DNS, SIM, firewall, MAC filter and LAN settings, as well as options for configuring port filtering and forwarding applications. IMPORTANT! Changing the MiFi's Advanced settings can adversely affect stability, performance and security of the MiFi. - Page 48 Networks From Networks settings, you can manage: • Cellular Data — Allows you to turn off cellular data to prevent all internet traffic from using the MiFi mobile broadband connection. Preferred network technology — Allows you to select the network technologies which •...
- Page 49 To turn off cellular data and prevent all internet traffic from using the MiFi mobile broadband connection: ➊ Slide the Cellular Data ON/OFF button to OFF. ➋ Click Confirm on the Confirm warning pop-up window. NOTE All internet connections will be immediately terminated when you click Confirm. Turn Cellular Data OFF Confirmation To change your preferred network technology: ➊...
- Page 50 Manual DNS The MiFi automatically selects a Domain Name Server (DNS). From the Manual DNS settings, you can select up to two DNS (Domain Name Server) IP addresses. MiFi Settings Advanced - Manual DNS To manually select a Domain Name Server: ➊...
- Page 51 In the SIM settings, you’ll find settings and information about the MiFi’s Subscriber Identity Module (SIM) card. The SIM card inside your MiFi can be locked with a PIN code for additional security. If locked, the PIN code must be entered before the MiFi can connect to the Internet. SIM settings include: SIM PIN Lock feature —...
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Page 52: Firewall
Firewall The MiFi firewall determines which Internet traffic is allowed. Firewall settings include: VPN Passthrough — Turns ON/OFF the VPN feature and allows or disallows connected • devices to establish a VPN tunnel. If ON, this feature allows VPN clients to connect through the MiFi to remote VPN Servers. •... - Page 53 MAC Filter The MAC Filter allows you to specify which devices can access the MiFi Wi-Fi network. ON/OFF — Turns the MAC Filter ON/OFF. Before turning on, make sure that the Allowed Devices list is not empty. When turning on, any Connected Device which is not in the Allowed Devices list will immediately be disconnected.
- Page 54 From LAN settings, you can manage your MiFi’s network. These settings include: • IPv4 IP address — The IP address for the MiFi. • Subnet mask — The subnet mask network setting for the MiFi. The default value • 255.255.255.0 is standard for small (class "C") networks. If you change the LAN IP Address, make sure you use the correct Subnet Mask for the IP address range containing the LAN IP address.
- Page 55 MiFi Settings Advanced - LAN Port Filtering Port Filtering allows you to block outgoing Internet connections and permit only allowed applications to access the Internet. You can also customize a list of allowed applications which permits only certain programs to connect to the Internet. Slide the ON/OFF button to ON to turn on Port Filtering.
- Page 56 MiFi Settings Advanced - Port Filtering To select the applications you want to allow: ➊ Mark the checkbox to the left of the application. The choices are Email (POP3, IMAP, SMTP), FTP, HTTP, HTTPS, and Telnet. ➋ Click Add Custom Application to add a new custom application to the list of allowed applications.
- Page 57 Port Forwarding Port Forwarding allows incoming traffic from the Internet to be forwarded to a particular computer or device on your Wi-Fi network. Normally, the built-in firewall blocks incoming traffic from the Internet. Use Port Forwarding to allow Internet users to access any server you are running on your computer, such as a Web, FTP, or E-mail server.
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Page 58: Checking Messages
Checking Messages Click Messages on the Menu panel to see Verizon system messages. From here you can delete messages individually or all messages at one time. Unread messages are marked with a red message icon MiFi Messages To delete existing messages: ➊... - Page 59 ➋ To delete all messages at one time, click Delete All Messages at the bottom of the page. MiFi Messages - Delete All...
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Page 60: Managing Mifi Share Settings
Managing MiFi Share Settings Click MiFi Share on the Menu panel to see and manage your MiFi Share settings. ➊ To be prompted to share a USB Mass Storage device when connected to your MiFi, slide the MiFi Share ON/OFF button to ON. ➋... -
Page 61: About Mifi
About MiFi Click About on the Menu panel to see detailed information about your MiFi. This information is divided into 4 tabs: Internet Status • MiFi Info • Diagnostics • Logs • Internet Status In the Internet Status tab, you’ll find: Internet Status Status —... -
Page 62: Mifi Info
About MiFi - Internet Status MiFi Info The MiFi Info tab contains detailed information about your MiFi icluding: Manufacturer • Model • My MiFi version • Configuration version • Software Components: • MiFi OS version — The MiFi operating system (OS), including its components, version. •... -
Page 63: Diagnostics
About MiFi - Internet Status Diagnostics The Diagnostics tab shows information about the MiFi firmware and other system-level information. You can also view the system log. This tab is used mostly for troubleshooting and is not required for normal operation. The Diagnostics page contains the following information: Modem •... -
Page 64: 4G Lte Network
ICCID — The ID number assigned to the SIM Card. • MIN (MSID) — The Mobile Identification Number (MIN) or Mobile Station ID (MSID) is the • number associated with the home service provider and the wireless phone number. ESN — The Electronic Serial Number, which is either blank or a pseudo-ESN which is not •... - Page 65 GSM/UMTS/HSPA Network The GSM/UMTS/HSPA Network information includes: Status — Status of the network (Disabled, Not available, or Available). • Network operator — The vendor that currently provides wireless access. • Technology — The current technology in use for the GSM/WCDMA/HSPA network. •...
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Page 66: Logs
Logs From the Logs tab, you can turn logs ON/OFF, and to delete system logs. NOTE Logs record various operations and are used for troubleshooting and are not needed for normal MiFi operation. About MiFi Diagnostics - Field Test Turn on Logs To turn on system logs on or off, click the Turn on logs checkbox and then click Save Changes: MiFi Logs - Turn On... - Page 67 Delete System Log To delete a system log: ➊ Select the checkbox next to Turn on logs. ➋ Select the appropriate time period for the deletion of system logs from the dropdown menu next to Delete system log.The choices are after 1 - 4 days. If the system log is full, then the oldest data is discarded, regardless of this setting.
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Page 68: Getting Help
Getting Help The Help page provides links to detailed information about using your MiFi and the MiFi Admin Website, as well as links to access MiFi Advanced Features. The Help Support section provides links to Quick Links, Self-Service Support, and Customer Care. The Help page contains the following menu options: Help (See Internet Status... -
Page 69: Troubleshooting
Troubleshooting Overview Common Problems and Solutions Technical Support... -
Page 70: Overview
Ensure that your wireless coverage extends to your current location. • Ensure you have an active data plan. • IMPORTANT Before contacting support, be sure to restart both your computer and your MiFi 7000, and ensure that your SIM card is inserted correctly. -
Page 71: Common Problems And Solutions
Common Problems and Solutions The following are some common problems and solutions. My MiFi just powered off without my pressing the power button. Why? This may occur under any of the following circumstances. Pressing the Master Reset button • MiFi automatically restarting after configuration changes •... - Page 72 How do I reset the Access Point and Router settings back to factory settings? To reset the access point and router settings, follow these steps. ➊ Connect to the MiFi Admin Website (http://my.MiFi or http://192.168.1.1) and go to MiFi Settings > MiFi > Backup and Restore. ➋...
- Page 73 I cannot connect to my MiFi. Make sure the Network Signal Strength indicator displays at least one bar and that the type • of network is displayed on the MiFi’s Home screen. Make sure your Windows Wi-Fi adapter/Mac AirPort is turned on. (Refer to your computer’s •...
- Page 74 From the MiFi Admin website: Check the Connected Devices icon in the status panel on the My MiFi Home page. • The number of connected devices is displayed to the right of the icon. To get detailed information on connected and block devices, click Connected Devices on the navigation panel.
- Page 75 How do I check the battery level of my MiFi? Check the battery icon on the status panel on the Home page of the MiFi device. • How do I turn off my MiFi? Press and hold the Power button until the display shows MiFi Powering Off. •...
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Page 76: Product Specifications And Regulatory Information
Product Specifications and Regulatory Information Product Specifications Regulatory Statements Wireless Communications Limited Warranty and Liability Safety Hazards Proper Battery Use and Disposal... -
Page 77: Product Specifications
Product Specifications General Name: MiFi® 7000 Model: MIFI7000 Approvals: FCC (North America), ISED (Canada) Weight: 152g / 5.36 oz Dimensions: 109 mm x 67 mm x 18 mm, 4.29 in x 2.64 in x 0.71 in Display 2.4 in color touchscreen LCD Default SSID MiFi7000-XXXX Battery... -
Page 78: Environmental
Environmental Operating Temperature: -10° C to 55° C (x°F to xx° F) Storage Temperature: -30° C to 70° C (x° F to xx° F) Battery Charging 0° C to 40° C (x Relative Humidity The device shall be fully operational up to a maximum of 93% relative humidity (non-condensing). -
Page 79: Regulatory Statements
MODIFICATIONS: The FCC requires that you be notified that any changes or modifications made to this device that are not expressly approved by Novatel Wireless, Inc. may void your authority to operate the equipment. - Page 80 RF Exposure Content Equipment Authorization FCC ID: PKRNVWMIFI7000, ISED IC ID: 3229A-MIFI7000 This device is authorized for use in mobile and portable applications. This product has been evaluated for SAR and meets the FCC Guidelines for exposure to radio waves. For better signal reception, coverage range and data throughput, do not place the router near any physical obstruction, including in a pocket or in close proximity of any object.
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Page 81: Wireless Communications
Novatel Wireless or its partners will not be held responsible for damages of any kind resulting from the delays or errors in data transmitted or received with the MiFi device, or failure of the MiFi 7000 device to transmit or receive such data. -
Page 82: Safety Hazards
Safety Hazards Do not operate the MiFi in an environment that might be susceptible to radio interference resulting in danger, specifically: Areas where prohibited by the law Follow any special rules and regulations and obey all signs and notices. Always turn off the host device when instructed to do so, or when you suspect that it might cause interference or danger. - Page 83 Electrostatic discharge (ESD) Electrical and electronic devices are sensitive to electrostatic discharge (ESD). Macintosh native connection software might attempt to reinitialize the device should a substantial electrostatic discharge reset the device. If the software is not operational after an ESD occurrence, then restart your computer.
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Page 84: Proper Battery Use And Disposal
Proper Battery Use and Disposal IMPORTANT In event of a battery leak: • Do not allow the liquid to come in contact with the skin or the eyes. If contact has been made, wash the affected area with large amounts of water and seek medical advice. •... -
Page 85: Glossary
Glossary... - Page 86 Glossary ● 3G — Third Generation. 3G refers to the third generation of mobile telephony technology. 3G telecommunication networks support services that provide an information transfer rate of at least 200 kbit/s. However, many services advertised as 3G provide higher speed than the minimum technical requirements for a 3G service.
- Page 87 ● IMEI — International Mobile Equipment Identity. Used in LTE networks to identify the device. It is usually printed on the device and can often be retrieved using a USSD code. ● IP — Internet Protocol. The mechanism by which packets are routed between computers on a network.
- Page 88 ● SIM — Subscriber Identification Module. Found in LTE and GSM network technology, the SIM is a card containing identification information for the subscriber and their account. The SIM card can be moved to different devices. ● SSID — Service Set IDentifier. The name assigned to a Wi-Fi network. ●...