Novatel MiFi 2 User Manual
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Novatel MiFi 2 User Manual

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Summary of Contents for Novatel MiFi 2

  • Page 1: User Guide

    MiFi ® User Guide...

  • Page 2: Software License

    "Trademarks") used in this user manual are the property of Novatel Wireless or their respective owners. Nothing contained in this user manual should be construed as granting by implication, estoppel, or otherwise, a license or right of use of Novatel Wireless or any other Trademark displayed in this user manual without the written permission of Novatel Wireless or its respective owners.

  • Page 3: Table Of Contents

    Accessing MiFi 2 Features........
  • Page 4 On the MiFi 2 Web Interface........
  • Page 5 Troubleshooting ............103 Overview.

  • Page 6: Getting Started

    Getting Started Device Overview Components SIM Card and Battery Instructions Wi-Fi Setup Configure Security Data Usage...

  • Page 7: Device Overview

    Wi-Fi network name and password, view and block connected devices, enable MiFi Media Center and more. See battery level, network and signal strength at a glance. Connect with confidence—global MiFi 2 provides a secure, reliable connection when and where you need it, †...

  • Page 8: Insert Battery And Power On

    Select Connect and enter the Wi-Fi password displayed under Connection Info on the MiFi 2. ➍ After you connect your computer to your MiFi 2 using Wi-Fi, you can access the MiFi 2 Web Interface to customize settings, change your password, access applications and more.

  • Page 9: Components

    Status Bar — Displays current device status information, including signal strength, time, GPS, messages, connected devices and battery level. ➌ Touchscreen Icons — Provides touchscreen access to the MiFi 2 applications. ➍ Micro USB Port — The A/C charger and USB cable connect here.

  • Page 10: Power Sources For Your Mifi 2

    Power Sources for Your MiFi 2 Your MiFi 2 will work from its battery or when plugged into a power source. Battery — The battery lasts up to 11 hours. Charge the battery by plugging in the A/C • charger. While the battery is charging the charging battery status icon displays on the MiFi 2 touchscreen status bar.

  • Page 11: Service Status Icons

    Service Status Icons Status icons at the top of the MiFi 2 touchscreen and on the Status bar of the MiFi 2 Web Interface indicate the device status. The appearance of each icon varies according to the current device status.

  • Page 12: Touchscreen Icons

    Enables you to check your data plan summary, data used, remaining days in your billing cycle, and more. Settings Allows you to access and configure your MiFi 2 device settings. MiFi Media Center Provides access to movies, music and photos stored on your microSD card from connected devices.

  • Page 13: Mifi 2 Web Interface

    MiFi 2 Web Interface The MiFi 2 Web Interface is part of your MiFi device where you can log in to customize settings, change your password, get information and access applications. MiFi 2 Web Interface Navigation Each page contains a menu bar to help you navigate. The navigation panel is at the left of the browser interface on each page and contains the following: MiFi Home —...
  • Page 14 Messages — takes you to the Messages page, where you can view your unread messages • sent to your MiFi 2. (See Messages on page 77.) File Sharing — takes you to the File Sharing page, where you can customize your file sharing •...

  • Page 15: Sim Card And Battery Instructions

    To insert the SIM card: ➊ Place your MiFi 2 on a flat surface with the battery door facing up. ➋ Steady the MiFi 2 with one hand and place the thumb of your other hand on the battery door thumb notch.
  • Page 16 ➌ Using normal thumb pressure on the thumb notch, lift the battery door up to remove the door completely. ➍ Hold the card with two fingers and insert into the SIM card slot, being careful not to touch the gold contacts on the back of the card. ➎...

  • Page 17: Insert And Charge The Battery

    Insert and Charge the Battery Insert and charge the MiFi 2 battery prior to use. To insert the battery: ➊ With the battery door removed, insert the battery into the battery well, matching the gold contacts. ➋ Push firmly to snap the battery into place.
  • Page 18 To charge the battery: ➊ Connect the A/C charger to the USB cable and plug into the MiFi 2’s micro USB port. The charging battery status icon displays on the MiFi 2 touchscreen status bar while the battery is charging.

  • Page 19: Remove The Battery

    Remove the Battery WARNING ! Never use tools, knives, keys, pens or any type of object to force the door open or to remove the battery. Using any of these types of objects could result in puncturing the MiFi 2 battery. ➊...
  • Page 20 ➍ Use your forefinger to pull the battery up slightly so that it moves out of the battery well. ➎ Lift the battery out of the battery well.

  • Page 21: Remove The Sim Card

    Remove the SIM Card To remove the SIM card: ➊ Open the battery compartment and remove the battery from the battery well to reveal the SIM card slot. ➋ To release the SIM card from the slot, push and release the top of the SIM card. ➌...

  • Page 22: Battery Advisory

    Do not place the device in a closed space where there is no air circulation (e.g., do not wrap • the device in a blanket or place it under a pillow). Whenever you remove or insert either the battery or the SIM card, ensure your MiFi 2 device • is not connected to any device or power source.

  • Page 23: Wi-Fi Setup

    Wi-Fi Setup To properly set up your MiFi 2 device, you need to do both of the following tasks: Set up a Wi-Fi Connection • Log into the MiFi Web Interface Home Page • Set Up a Wi-Fi Connection To connect to your MiFi 2: ➊...
  • Page 24 ➎ A window prompts you for the Wi-Fi password. Type the Wi-Fi password (found on the device) and click OK. NOTE The Wi-Fi password is found on the device and is case-sensitive. Be sure to type it in exactly as it is printed.

  • Page 25: Log Into The Mifi 2 Web Interface

    Log into the MiFi 2 Web Interface ➊ From your computer's Web browser, type http://my.mifi (alternatively, http://192.168.1.1) without adding "www" in the address bar and press the Enter or Return key. The MiFi Home page launches. ➋ Click Login.
  • Page 26 ➌ Type the web interface password: xxxxxxxx (case sensitive) into the login field (the default is admin). ➍ Click Login. The MiFi 2 Home page opens.

  • Page 27: Configure Security

    Open your browser, go to http://my.mifi, and then click Login. (See Log into the MiFi 2 Web Interface on page 24). ➋ Enter the device password and then click Login. ➌ Click Change MiFi 2 Web Interface Password in the MiFi Quick Links panel.
  • Page 28 ➏ Click Save Changes. This is the new Web Interface Password you use when you log into the browser interface. NOTE You can find your current Web Interface password by tapping Connection Info on the MiFi 2 touchscreen.

  • Page 29: Change The Wi-Fi Password

    Change the Wi-Fi Password You can use WEP (64- or 128-bit), WPA-PSK, WPA2-PSK, or WPA/WPA2 mixed mode security. IMPORTANT Record your Wi-Fi password (also referred to as the Wi-Fi key or network security key depending on your operating system). ➊ Open your browser, go to http://my.mifi, then click Login.

  • Page 30: Accessing Mifi 2 Features

    Accessing MiFi 2 Features MiFi 2 Web Interface Connected Devices Data Usage Settings MiFi Media Center Messages File Sharing Wi-Fi Protected Setup Customer Support About...

  • Page 31: Mifi 2 Web Interface

    The MiFi 2 Web Interface Home page is the first page you see when you connect to your MiFi 2. This is where you click Login to go to the MiFi 2 Login page and enter your 8-digit password to log in and customize your device and access advanced features and settings.

  • Page 32: Connected Devices

    Connected Devices The Connected Devices application allows you to view devices currently connected or blocked from connection to your MiFi 2. You can also block and unblock devices from this screen. The Connected Devices page contains the following. Connected Devices — a list of compatible devices currently connected to your MiFi 2.
  • Page 33 ➍ Go to http://my.mifi/connecteddevices to manage your connected devices.

  • Page 34: On The Mifi 2 Web Interface

    Connected Devices on the Navigation panel. The Connected Devices page contains the following: Connected Devices — a list of compatible devices currently connected to your MiFi 2. • Blocked Devices — a list of compatible devices currently blocked from connecting to your •...
  • Page 35 ➊ Click the pencil icon to assign a name to a connected device. ➋ Enter the desired name into the name field, then select the type of device from the device type drop-down menu. ➌ Click the check mark to finalize the changes. ➍...

  • Page 36: Data Usage

    Data Usage You can quickly and easily check your data usage directly on the MiFi 2 touchscreen, or on the MiFi 2 Web Interface. On the MiFi 2 Touchscreen ➊ To display your data plan summary, data used, and days remaining in your billing cycle, tap the Data Usage icon on the touchscreen.

  • Page 37: On The Mifi 2 Web Interface

    ➊ To display your estimated data usage, reset your data counter, and manage your settings, select the Data Usage tab on the Navigation panel on the MiFi 2 Web Interface Home page. ➋ Click Reset Data Counter to restart the data counter, and to set the last reset date to today’s date.

  • Page 38: Settings

    Airplane Mode, Cellular Data access, and International Roaming; configure Screen Timeout and Brightness settings; set Sound Alerts and device Wi-Fi Range; configure USB Mode and select from available language options. On the MiFi 2 Touchscreen ➊ Tap the Settings icon to display the Settings page.
  • Page 39 Screen Timeout. Scroll to select a timeout interval from 30 seconds to 5 minutes, or never to disable Screen Timeout. If Screen Timeout is set to never, Automatic Shutdown is disabled. NOTE The screen sleep indicator on the front of the MiFi 2 touchscreen will flash blue when the device is in sleep mode. ➏...
  • Page 40 To configure your USB Mode connection, tap USB Mode. Select Charge Only to recharge the battery via USB cable, or Tethering over USB to connect the device over a USB cable with a data connection. Windows XP users must install drivers from the MiFi 2 Web Interface.
  • Page 41 To display and select from the available language options , tap Language, then select from the list of languages listed. To access and configure additional features and settings, login to the MiFi 2 Web Interface at http://my.mifi, then select Settings > Device Settings > Preferences.

  • Page 42: On The Mifi 2 Web Interface

    On the MiFi 2 Web Interface To access Advanced, Hotspot, and Mobile Setting options, select the Settings tab on the Navigation panel on the MiFi 2 Web Interface Home page. The Settings page contains the following: Device Settings (See Device Settings on page 42.)

  • Page 43: Device Settings

    Device Settings The Device Settings menu includes the following additional menu options. Preferences (See Preferences on page 43.) • Web Interface Password (See Web Interface Password on page 47.) • Backup and Restore (See Backup and Restore on page 49.) •...

  • Page 44: Preferences

    Preferences The Preferences section allows you to customize your MiFi device settings and preferences. The Preferences section displays the following: Device Preferences – allows you to set auto shutdown preferences and to enable Ethernet • over USB. Select your shutdown preference from the Automatic Shutdown drop-down menu. Click Enable Ethernet over USB to enable.
  • Page 45 Setting Device Preferences To set device preferences: ➊ Select the USB mode you want to use from the USB mode drop-down menu. ➋ Select the automatic shutdown time interval you want to use from the Automatic shutdown drop-down menu. If Turn off display is set to Never, Automatic shutdown is disabled. ➌...
  • Page 46 Setting User Preferences To select the language, and set the date, time, distance and number format preferences: ➊ Select the language you want to use from the Language drop-down menu. You can choose between English and French. ➋ Select the date format you want to use from the Date format drop-down menu. You can choose between European (dd/mm/yyyy) and U.S.
  • Page 47 ➌ Select the time format you want to use from the Time drop-down menu. You can choose between 12 and 24 hour formats. ➍ Select the number format units you want to use from the Number format drop-down menu. ➎ Click Save Changes.

  • Page 48: Web Interface Login

    Display Web Interface password – allows you to turn the MiFi 2 Web Interface Password • display on the Connection Info page of the touchscreen ON or OFF. The default setting is ON. Change MiFi 2 Web Interface Password – allows you to change the Web Interface Password on • your MiFi 2.
  • Page 49 Changing the MiFi 2 Web Interface Password To change your current Web Interface Password: ➊ Enter your current Web Interface Password in the Enter current password field. ➋ Enter your new Web Interface Password in the Enter new password field.

  • Page 50: Backup And Restore

    Backup and Restore The Backup and Restore section displays the following: Backup — allows you to save your device settings to your computer. • Restore — allows you restore settings from a previously saved backup file. • Restore to Factory Defaults — restores all settings and preferences to the factory default. •...
  • Page 51 Backing Up Your MiFi 2 Settings To save your MiFi 2 settings to your computer: Enter your Web Interface Password in the Enter your MiFi Web Interface password field and • click Back Up Now. Restoring Your MiFi 2 Settings To restore settings from a previously saved backup file on your computer: ➊...
  • Page 52 Restoring Your MiFi 2 to Factory Defaults To restore all device settings to the original factory settings: Click Restore Factory Defaults. •...

  • Page 53: Hotspot Settings

    Hotspot Settings The Hotspot Settings menu includes the following additional menu options. General (See General on page 53.) • Advanced (See Advanced on page 56.) •...

  • Page 54: General

    General The General section displays the following: Wi-Fi network name (SSID) — name of the network you are connected to. You can change • the name to something more descriptive if you want; for example, if there are several MiFi devices in your area you might put your name in the network name;...
  • Page 55 Changing Your Network Name (SSID) and Settings Your MiFi 2 allows you to change the network name and Wi-Fi password. To change your network name and settings: ➊ Enter the new network name in the Wi-Fi network name (SSID) field.
  • Page 56 ➎ Select the maximum number of Wi-Fi connections (1 - 10) from the Maximum Wi-Fi connected devices drop-down menu. ➏ Click the Display the Wi-Fi password check box to display the Wi-Fi password (key) on the touchscreen. ➐ Click Save Changes. IMPORTANT You must write down the new network name and Wi-Fi password before you click Save Changes.

  • Page 57: Advanced

    WMM (Wi-Fi Multimedia) — allows you to give a higher priority to real time applications. • Channel — allows you to select a specific communication channel, or to let the MiFi 2 • automatically select a channel.
  • Page 58 ➎ To configure the Wi-Fi coverage area for your MiFi 2, select from the drop-down menu options. Select Low Power - longer battery life to limit the size of your Wi-Fi network and conserve battery life, or High Power - shorter battery life to maximize the size of your Wi-Fi network.

  • Page 59: Mobile Settings

    Mobile Settings The Mobile Settings menu includes the following menu options. Mobile (See Mobile on page 59.) • APN (See on page 60.) • Network Selection (See Network Selection on page 61.) • Manual DNS (See Manual DNS on page 62.) •...

  • Page 60: Mobile

    Mobile The Mobile section displays the following: Cellular Data — turn off cellular data to prevent all internet traffic from using the mobile • broadband connection. International Roaming — turn on to access the Internet when traveling internationally. • Technology — select desired technology options. Choose from Automatic (LTE, 4G, 3G, 2G); •...

  • Page 61: Apn Profiles

    APN Profiles This section is for enterprise use only. Changing default settings may adversely affect your Internet connection. The APN Profiles section displays the following: Active APN Profile — choose between Default or Custom. • APN — enter a name for your Custom APN Profile in the APN field. •...

  • Page 62: Network Selection

    Network Selection Your MiFi 2 automatically connects to the optimal mobile network available. In many cases you can also connect to a network manually if multiple networks are available. Manual network selection will not be available if there are no additional available networks.

  • Page 63: Manual Dns

    Manual DNS The Manual DNS section displays the following: Enable Manual DNS — allows you to select a specific DNS address. • DNS Address 1 — allows you to enter your primary DNS address. • DNS Address 2 — allows you to enter a secondary DNS address if you have one. This field can •...

  • Page 64: Sim Lock

    SIM Lock The SIM Lock section displays the following: SIM Status — displays the current SIM status. • Desired Action — allows you to select Enable PIN Lock from the drop-down menu. • Enter current SIM PIN — allows you to enter your desired PIN. •...

  • Page 65: Advanced Settings

    Advanced Settings The Advanced Settings menu includes the following menu options: Firewall (See Firewall on page 65.) • LAN (See on page 66.) • Port Filtering (See Port Filtering on page 67.) •...

  • Page 66: Firewall

    Firewall The Firewall section displays the following: VPN Passthrough – allows connected devices to establish a VPN tunnel to a remote server or • device. To allow connected devices to establish a VPN tunnel to a remote server or device: Slide the ON/OFF button to ON.

  • Page 67: Lan

    The LAN section displays the following: IP Address — the address that identifies the MiFi 2 on the network. • Subnet Mask — the standard address for the MiFi 2 subnet. • MAC Address — the physical address or hardware address of your MiFi device.

  • Page 68: Port Filtering

    Port Filtering Port Filtering allows you to enhance the security of your system by only allowing certain applications to reach the Internet. The Port Filtering section displays the following: Port Filtering — restricts internet traffic to specific applications. Slide the ON/OFF button to •...
  • Page 69 To enable Port Filtering for custom applications: ➊ Click Add Custom Applications. ➋ Enter the desired name in the App Name field. ➌ Enter the appropriate values in the Begin Port and End Port fields. ➍ Select either TCP or UDP from the Protocol drop-down menu. ➎...

  • Page 70: Mifi Media Center

    MiFi Media Center allows you to place movies, music and photos on a microSD card inserted in the MiFi 2 - up to 32 GB. Play them on connected devices using a web browser or on DLNA capable TVs or players.

  • Page 71: On The Mifi 2 Web Interface

    To view and share your media files with connected devices, play your media files in your web browser, and access MiFi Media Center applications, select the MiFi Media Center tab on the Navigation panel on the MiFi 2 Web Interface Home page. The MiFi Media Center page contains the following.

  • Page 72: Status

    Status Turning on the MiFi Media Center makes the media content on the microSD card available to connected devices. To view and share your media files with other DLNA capable devices: ➊ Select the Status tab to display the MiFi Media Center Status page. Slide the ON/OFF button to ON to enable the MiFi Media Center and display MiFi Media Center status details and options.
  • Page 73 ➌ To rescan the contents on the microSD card, click Rescan Content. Click Confirm to begin the rescan. To clear your cache and ensure that you have the latest versions of stored files, click Clear Cache. Click Confirm to delete the cached files. ➎...

  • Page 74: Media

    Media The Media menu enables you to browse your media and displays these additional menu options. Photos (See Photos on page 74.) • Videos (See Videos on page 75.) • Music (See Music on page 76.) •...

  • Page 75: Photos

    Photos The My Library drop-down menu allows you to browse and sort the photo files on the MiFi 2 microSD card using these options: Album — sorts photo files by album. • All Photos — sorts all photo files. •...

  • Page 76: Videos

    Videos The My Library drop-down menu allows you to browse and sort the video files on the MiFi 2 microSD card using these options: All Videos — sorts all video files. • By Date — sorts video files by date.

  • Page 77: Music

    Music The My Library drop-down menu allows you to browse and sort the music files on the MiFi 2 microSD card using these options: Album — sorts music files by album. • All Tracks — sorts music files by track.

  • Page 78: Messages

    Messages The Messages page lists the SMS messages delivered to your MiFi 2 by your service provider. All messages are listed in order by date, with unread messages indicated in bold on a colored background. All messages are marked as read once they are displayed on this page.

  • Page 79: On The Mifi 2 Web Interface

    On the MiFi 2 Web Interface Select the Messages tab on the Navigation panel on the MiFi 2 Web Interface Home page. Click Delete next to a message to delete only that message. •...
  • Page 80 Click Delete All Messages to delete all messages listed. •...

  • Page 81: File Sharing

    File Sharing Your MiFi 2 includes a microSD card slot that allows you to store files and share them with connected devices. microSD cards are sold separately. The File Sharing page enables you to share files stored on the microSD card with other compatible devices, like your laptop and tablet, that are connected to the MiFi 2.

  • Page 82: Accessing Shared Files

    Accessing Shared Files Instructions for Windows 7: ➊ Click the Windows Start button and select Computer. The microSD card appears under Networks. ➋ If the microSD card does not appear under Networks, go to Start and type in \\MiFi2. ➌ If prompted for a user name, enter guest.

  • Page 83: On The Mifi 2 Web Interface

    On the MiFi 2 Web Interface To access the File Sharing page, click File Sharing on the Navigation panel. The File Sharing page contains the following menu options: Settings (See Settings on page 83.) • View Files (See View Files on page 84.)

  • Page 84: Settings

    Settings The Settings section allows you to enable/disable File Sharing, check your microSD card status, and provides instructions for accessing shared files. The Settings section displays the following: File Sharing — slide the ON/OFF button to enable/disable File Sharing. • microSD Card Status —...

  • Page 85: View Files

    View Files The View Files section allows you to view all files on the microSD card installed in the MiFi 2. To view or download and save files on the microSD: ➊ Click on the folder name to display all files in the folder.

  • Page 86: Gps

    The GPS page allows you to enable GPS and to enable GPS over Wi-Fi (NMEA). The GPS receiver on the MiFi 2 can determine your current location, often even indoors. On the MiFi 2 Touchscreen ➊ Tap the GPS icon to display the GPS page.

  • Page 87: On The Mifi 2 Web Interface

    On the MiFi 2 Web Interface To access the GPS page, click GPS on the Navigation panel. The GPS page contains the following: Enable GPS (See Enable GPS on page 87.) • Current Position • GPS Over Wi-Fi • Port Number •...

  • Page 88: Enable Gps

    Enable GPS To enable GPS and GPS over Wi-Fi: ➊ Slide the Enable GPS ON/OFF button to ON. ➋ Click the Enable GPS over Wi-Fi check box. ➌ Click Save Changes to activate and save your selections. NOTE - You must download and install the GPS Over Wi-Fi Drivers to create a virtual NEMA (GPS) port on your computer before you can use the GPS Over Wi-Fi feature.
  • Page 89 To download GPS Over Wi-Fi Drivers: ➊ Click Download GPS Over Wi-Fi Drivers. A Help page displays a download overview and links to the available downloads. ➋ Click the appropriate link to download the driver to your computer.

  • Page 90: Wi-Fi Protected Setup

    Wi-Fi Protected Setup The Wi-Fi Protected Setup application allows you to set up WPS (Wi-Fi Protected Setup) on your MiFi 2 to easily connect to other WPS-enabled devices. On the MiFi 2 Touchscreen ➊ Tap the Wi-Fi Protected Setup icon to display the Wi-Fi Protected Setup page.
  • Page 91 ➍ To enable the WPS PIN method, tap WPS PIN method >. Find the WPS PIN on your connecting device, then click Enter WPS PIN.

  • Page 92: Customer Support

    Customer Support The Customer Support page displays your wireless number and device model. On the MiFi 2 Touchscreen Tap the Customer Support icon to display the Customer Support page, and display your wireless number and your device name. For additional Customer Support options, contact your service...

  • Page 93: On The Mifi 2 Web Interface

    To access the Customer Support page, click Customer Support on the Navigation panel. The Customer Support page contains the following: Your Wireless Number — displays your wireless number. • Self Service Support — refers to the MiFi 2 User Guide.. • Customer Support — refers you to your service provider for assistance. •...

  • Page 94: About

    About The About application allows you to view current status, device information, and software updates. On the MiFi 2 Touchscreen ➊ Tap the About icon to display the About page. ➋ Tap Current Status > to display the network , network status, technology, signal strength, MiFi media center, file sharing, and GPS status details.
  • Page 95 ➎ Tap Software Update > to display the current software version, last update, and to Check for Updates.

  • Page 96: On The Mifi 2 Web Interface

    On the MiFi 2 Web Interface To access the About page, click About on the Navigation panel. The About page contains the following. Current Status (See Current Status on page 96.) • Device Info (See Device Info on page 98.) •...

  • Page 97: Current Status

    IP Address — the IP address assigned to the MiFi 2. • Subnet Mask — the network mask associated with the IP address of the MiFi 2. • Gateway — the gateway IP address associated with the IP address of the MiFi 2.

  • Page 98: Device

    Device microSD Card — indicates whether the microSD card is available. • Total Space — indicates the size of the microSD card. • Available Space — indicates how much free space is available on the microSD card. • File Sharing — indicates if File Sharing is enabled or disabled. •...

  • Page 99: Device Info

    Wi-Fi FW Version — the currently installed version of the Wi-Fi firmware. • Web UI Version — the currently installed version of the MiFi 2 Web Interface. • LCD UI Version — the currently installed version of the software controlling the LCD •...

  • Page 100: Diagnostics

    Diagnostics The Diagnostics section displays the following: Modem (See Modem Status on page 97.) • HSPA Status (See HSPA Status on page 100.) • LTE Status (See 4G LTE Status on page 94.) • NOTE - Diagnostics details are used only for troubleshooting and technical support.

  • Page 101: Modem

    Modem Phone number (MDN) — the wireless telephone number for the MiFi 2. This number changes • if the SIM is changed. IMEI — the International Mobile Equipment Identity (IMEI) for this device. This number does • not change when the SIM is changed.

  • Page 102: Logs

    Logs The Logs section displays the following: Enable logs — allows you to enable the logs as needed. • Delete system log — deletes all existing log data. • NOTE - Logs are used only for troubleshooting and not needed for normal operation. Click Save Changes to activate and save your selections.

  • Page 103: Software Update

    Current Software — displays the current version of software installed, last check for updates, • and any updates available. If an update is available it is automatically downloaded and you will be prompted on the MiFi 2 touchscreen to install it. Last Update — displays the details of the last update installed. •...

  • Page 104: Troubleshooting

    Troubleshooting Overview Common Problems and Solutions Using the Master Reset Button...

  • Page 105: Overview

    Overview When properly set up, your MiFi 2 is a highly reliable product. Ensure that you are in the coverage area. • Ensure you have an active subscription plan. • Ensure the SIM card is correctly installed. • Restarting your computer and your MiFi device can resolve many issues.

  • Page 106: Common Problems And Solutions

    If you are inside a building or near a structure that might block the signal, change the position ➤ or location of the device. For example, try moving your MiFi 2 close to a window. The device has no power.
  • Page 107 I see the network name but I cannot connect to my MiFi 2. Check that you are connecting to your MiFi 2 device. If another MiFi 2 device is in the area, you ➤...
  • Page 108 IMEI, SIM# and software version. From the MiFi 2 Web Interface: ➤ Select About > Device Info to display the manufacturer, model number and MiFi 2 • software version details. How can I check the battery level of my MiFi 2? From the MiFi 2 touchscreen: ➤...
  • Page 109 Select Connected Devices from the MiFi 2 Web Interface Navigation panel to display all • devices currently connected to or blocked from your MiFi 2, including IP and MAC address details. I am having trouble connecting to my office VPN.

  • Page 110: Using The Master Reset Button

    Using the Master Reset Button Your MiFi 2 comes with a master reset button that allows you to return it to its factory default state. The master reset button is recessed in a hole on the back of the device. You need a paper clip or similar object to push the button.

  • Page 111: Technical Support

    Customer Service Contact your service provider for assistance. When calling, you may be asked for the wireless number of your MiFi 2. Your MiFi 2’s wireless number can be found on the device by tapping Customer Support, or on the MiFi 2 Web...

  • Page 112: Product Specifications And Regulatory Information

    Product Specifications and Regulatory Information Product Specifications Regulatory Safety Hazards Proper Battery Use and Disposal Limited Warranty and Liability...

  • Page 113: Product Specifications

    Product Specifications General Name: MiFi® 2 Intelligent Mobile Hotspot by Novatel Wireless Model: MiFi 5792 Approvals: FCC, PTCRB, DLNA, RoHS, WEEE Weight: 120 g (4.26 oz) Dimensions: 102.9 x 73.1 x 8.6 mm (4.05 x 2.88 x 0.34 in) Wireless Network:...

  • Page 114: Regulatory

    The FCC requires that you be notified that any changes or modifications made to this MODIFICATIONS: device that are not expressly approved by Novatel Wireless, Inc. may void your authority to operate the equipment. The Radio Frequency (RF) emitter installed in your modem must not be located or operated...

  • Page 115: Safety Hazards

    Areas where prohibited by the law Follow any special rules and regulations and obey all signs and notices. Always turn off your MiFi 2 device (or the host device and remove the modem from the USB port) when instructed to do so, or when you suspect that it may cause interference or danger.
  • Page 116 Electrostatic discharge (ESD) Electrical and electronic devices are sensitive to electrostatic discharge (ESD). Macintosh native connection software might attempt to reinitialize the device should a substantial electrostatic discharge reset the device. If the software is not operational after an ESD occurrence, then restart your computer.

  • Page 117: Proper Battery Use And Disposal

    Proper Battery Use and Disposal CAUTION! Never dispose of batteries in a fire because they might explode: WARNING! In the event of a battery leak: • Do not allow the liquid to come in contact with the skin or the eyes. If contact has been made, wash the affected area with large amounts of water and seek medical advice.

  • Page 118: Limited Warranty And Liability

    Limited Warranty and Liability Novatel Wireless, Inc. warrants for the 12 month period immediately following receipt of the Product by Purchaser that the Product will be free from defects in material and workmanship under normal use. THESE WARRANTIES ARE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

  • Page 119: Glossary

    Glossary Glossary...

  • Page 120: Glossary

    Glossary ● 802.11 (b, g, n) — A set of WLAN communication standards in the 2.4, 3.6 and 5 GHz frequency bands. ● Access Point — A device that allows wireless communication devices to connect to a wireless network using a standard such as Wi-Fi. ●...
  • Page 121 ● ICCID — Integrated Circuit Card Identification. A serial number stored in and engraved or printed on a SIM card that internationally identifies the card. ● IMEI — International Mobile Equipment Identity. Used in GSM networks to identify the device. It is usually printed on the device and can often be retrieved using a USSD code.
  • Page 122 ● NNTP — Network News Transfer Protocol. An Internet application protocol for reading and posting Usenet (newsgroup) articles. ● Port — A virtual data connection used by programs to exchange data. It is the endpoint in a logical connection. The port is specified by the port number. ●...
  • Page 123 ● VPN — Virtual Private Network. A secure private network that runs over the public Internet. Commonly used to connect to an office network from elsewhere. ● VPN Passthrough — A feature that allows a client to connect to a VPN server. ●...

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