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Trouble Shooting Guide - Reverse Osmosis Systems
Problem - Leaks
Connections & Tubing
Any or All Leaks
Leaks at any of the
FOUR (4) INSTALLED
Tubing Connections:
See colors below:
Red - Incoming Supply
Blue - to Dispenser
Yellow - to Tank
Black - to Drain
Leak at FACTORY INSTALLED
fittings (only white tubing)
Leak at plastic compression
fitting at UV Module
(option, if applicanle)
Leak at Inlet Water Supply
Connection
Leaks - Faucet
Leak at the supplied
dispenser/faucet spout
Leak at the supplied
dispenser/faucet base by
handle (brass "T")
Leak at the connection to
supplied dispenser/faucet
Leak at another Mfg's faucet
and/or connection to another
device
Water running out of Air Gap
adaptor of faucet
www.ewswater.com
Possible Causes
Excessive pressure or pressure
surges above 65 PSI
Various causes to inspect
See the Following;
•If cut, is the tubing cut with a
straight end to grab squarely?
•Is the tubing inserted completely
into fitting?
•Broken collect or fitting
•Is there a problem with the collet
and the quick-connect fitting?
•Tubing incorrectly removed
•Damaged in shipping,handling,
and/or delivery
Same as above
Damaged in shipping,handling,
and/or delivery
Various causes to inspect.
Saddle tapping valve may not be
applicable or installed correctly
Possible Causes
Spout needs to be re-inserted
O-ring issue at inserted brass
piece or "T" that holds and oper-
ates handle
Compression fitting and other
connections need to be properly
made
All connections need to be
properly made
Black 1/4" & 3/8" tubing
misinstalled or backwards
Drain saddle not allowing water to
drain into trap properly
O: 702.256.8182; M-F 8:30am-4:30pm PST
Solution
Pressure reducing valve (PRV) at main water supply
to maintain pressure at or below 65 PSI or the addi-
tion of a Pressure Limiting Valve (item# FMP-60) on
the inlet tube prior to the point of use unit
•Follow instructions for Connection of Tubing.
Access the filter unit, remove tubing by depressing
the collet and pulling tubing out. Using a utility razor
knife, squarely cut 1/2" off tubing from the end. Make
sure end of tubing is not flattened Reinsert the tubing
into the fitting as far as possible. Check for leaks.
•Tug on tubing (do not pull hard) to check fitting and
the integrity of the connection
•Upon inspection, prior to install or a result of proper
start-up and inspection and fitting is damaged,
Replace simple part (call for proper fitting part)
Same as above
Replace simple part (item# fc-uv-jaco)
•Check connections and/or correct.
•Follow the inlet supply water instructions in this
manual and/or install the preferred inlet connection
Solution
•Spout pulls out from faucet body that's why it swivels.
Spout has 2 o-rings at base and is inserted
completely into bottom of body to prevent leaking.
•Replace the supplied faucet dispenser
(item# depends on any finish option)
•Check connections at various locations and
re-connect, re-insert, tighten and/or correct.
•Consult with Mfg of other product and/or installer to
check connections at various locations and recon-
nect, re-insert, tighten and/or correct.
Follow proper instructions for Air Gap installation and
connections
Check hole for proper draining and proper drain saddle
installation
Check for proper drain location
E: customerservice@ewswater.com
26
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