Oki Microline 520 Service Handbook page 212

4.2 REPORTING PROBLEMS
4.2.01 General Information
Okidata strives to provide accurate and detailed service information through its training
materials. The Technical Training Group realizes that service technicians have valuable
experience, knowledge, and opinions. Okidata strongly encourages you to report any problems
you may encounter when using the materials of this training kit. Please be as specific and
detailed as possible. Your comments, suggestions, and criticisms are used to update and revise
training kits.
You should reference the training materials when servicing Okidata products. Most problems
can be solved by using the information provided in the training materials. If you encounter a
situation that cannot be solved, please let Okidata know.
Refer to the Service Center Reference Guide for information on contacting Okidata.
4.2.02 Problem Lists
Technicians frequently request a list of common problems specific to a product. Technical
Training Kits are written before a product is shipped to customers. Therefore, such information
is NOT available when a product is first released.
However, Okidata wants to respond to these requests. Okilink II provides round-table
discussions on technical problems. Errors and corrections in the training materials are listed in
the Training Section of Okilink II. The Technical Service Bulletins (also known as Okidata's
Monthly Mail) are available via Okilink II. Situations that are NOT addressed in the reference
documentation, technical service bulletins, or round-tables may be reported to the Dealer
Service and Support Engineers (Contact Technical Support) or the Technical Training Group.
You will receive a response to your message within one business day.
The information on Okilink II is the most accurate and up-to-date technical information
available from Okidata. This is only possible with your assistance. By reporting your
suggestions, concerns, and problems, Okidata can provide the best possible information.
Your cooperation is greatly appreciated. Thank you for your help!
Failure Analysis 4 - 4 Microline 520/521 Service Handbook
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