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Troubleshooting
Symptom
Solution
Fixture Auto-
Check the fan in the fi xture. If it is stopped or moving
Shut Off
slower than normal, the unit may have shut itself off due to
high heat. This is to protect the fi xture from overheating.
Clear the fan of obstructions, or return the unit for service.
Beam is Dim
Check optical system and clean excess dust/grime. Also
ensure that the 220V/110V switch is in the correct position,
if applicable.
No Light Output Check to ensure fi xture is operating under correct mode, IE
sound active/auto/DMX/Etc., if applicable. Contact service
for more information.
Chase Speed
Check to ensure proper setup of speed adjustment.
Too Fast/Slow
No Power
Check fuse, AC cord and circuit for malfunction.
Blown Fuse
Check AC cord and circuit for damage, verify that moving
parts are not restricted and that unit's ventilation is not
obstructed
Slow Movement
Verify that 220V/110V switch is in the correct position, if
applicable. Also check that speed channels are set appropri-
ately.
No Response to
Verify that the fi xture is in "Sound Active" mode.
Audio
Adjust Audio Sensitivity, If Applicable.
Fixture Not
Make sure all connectors are seated properly and securely.
Responding /
Use Only DMX Cables.
Responding Er-
Install a Terminator.
raticly
Check all cables for defects.
Reset fi xture(s).
Intermittant
Check lamp for properly installation.
Lamp
Relamp, lamp may have reached end of life.
Remote Doesn't
Verify remote control cable is installed properly and securely.
Work
Verify remote is correct type (CA-9 or other as applicable.)
Fixture Moving
Verify proper mode of operation. Is the fi xture in "Auto"
On Its Own
mode?
If your problem isn't listed, or if problems persist,
please contact support: support@blizzardlighting.com.
The Puck Manual Rev. B
Page 9
Copyright (c) 2010 Blizzard Lighting, LLC
5. APPENDIX
™
Keeping Your Puck
As Good As New
The fi xture you've received is a rugged, tough piece of pro lighting equip-
ment, and as long as you take care of it, it will take care of you. That said, like
anything, you'll need to take care of it if you want it to operate as designed.
You should absolutely keep the fi xture clean, especially if you are using it in an
environment with a lot of dust, fog, haze, wild animals, wild teenagers or spilled
drinks.
Cleaning the optics routinely with a suitable glass cleaner will greatly improve
the quality of light output. Keeping the fans free of dust and debris will keep
the fi xture running cool and prevent damage from overheating.
In transit, keep the fi xtures in cases. You wouldn't throw a prized guitar,
drumset, or other piece of expensive gear into a gear trailer without a case,
and similarly, you shouldn't even think about doing it with your shiny new light
fi xtures.
Common sense and taking care of your fi xtures will be the single biggest thing
you can do to keep them running at peak performance and let you worry about
designing a great light show, putting on a great concert, or maximizing your cli-
ent's satistfaction and "wow factor." That's what it's all about, after all!
Returns (Gasp!)
We've taken a lot of precautions to make sure you never even have to worry
about sending a defective unit back, or sending a unit in for service. But, like
any complex piece of equipment designed and built by humans, once in a while,
something doesn't go as planned. If you fi nd yourself with a fi xture that isn't
behaving like a good little fi xture should, you'll need to obtain a Return Authori-
zation (RA).
Don't worry, this is easy. Just send an email to support@blizzardlighting.com,
and we'll issue you an RA. Then, you'll need to send the unit to us using a
trackable, pre-paid freight method. We suggest using USPS Priority or UPS.
Make sure you carefully pack the fi xture for transit, and whenever possible, use
the original box & packing for shipping.
When returning your fi xture for service, be sure to include the following:
1.) Your contact information (Name, Address, Phone Number, Email address).
2.) The RA# issued to you
3.) A brief description of the problem/symptoms.
We will, at our discretion, repair or replace the fi xture. Please remember that
any shipping damage which occurs in transit to us is the customer's responsibil-
ity, so pack it well!
Shipping Issues
Damage incurred in shipping is the responsibility of the shipper, and
must be reported to the carrier immediately upon receipt of the items.
Claims must be made within seven (7) days of receipt.
Page 10
The Puck Manual Rev. B
Copyright (c) 2010 Blizzard Lighting, LLC
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