Brother MFC-J6510DW User Manual page 100

Error Message
Paper Jam [Rear]
Unable to CleanXX
Unable to Init.XX
Unable to PrintXX
Unable to ScanXX
Unusable Device
Disconnect device from
front connector & turn
machine off & then on
Unusable Device
Please Disconnect
USB Device.
Wrong Ink Color
Cause
Paper is jammed in the machine.
Paper powder has accumulated on the
surface of the paper pick-up rollers
and the back sides of the paper feed
rollers.
The machine has a mechanical
problem.
—OR—
A foreign object such as a paper clip or
ripped paper is in the machine.
A broken device has been connected
to the USB direct interface.
A USB device or USB Flash memory
drive that is not supported has been
connected to the USB direct interface.
For more information, visit us at
http://solutions.brother.com/.
A colour ink cartridge has been
installed in the Black ink cartridge
position.
Troubleshooting
Action
Remove the jammed paper by
following the steps in Paper is jammed
at the back of the machine
on page 82.
Make sure the paper length guide is
set to the correct paper size.
DO NOT extend the paper tray when
you load A5 or smaller size paper.
Clean the paper pick-up rollers and
the back sides of the paper feed
rollers. (See Cleaning the paper
pick-up rollers in appendix A of the
Advanced User's Guide.)
Open the scanner cover and remove
any foreign objects and paper scraps
from inside the machine. If the error
message continues, disconnect the
machine from the power for several
minutes and reconnect it.
(The machine can be turned off for
approximately 24 hours without losing
faxes stored in the memory. See
Transferring your faxes or Fax Journal
report on page 79.)
Unplug the device from the USB direct
interface, then press On/Off to turn
the machine off and then on again.
Unplug the device from the USB direct
interface. Turn the machine off and
then on again.
Check which ink cartridges are not
matched by colour to their ink
cartridge positions and move them to
their correct positions.
B
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