Ford 1998 Windstar Owner's Manual page 332

To review your case properly, the Board needs the following
information:
legible copies of all documents and maintenance or repair
orders relevant to the case
the year, make, model, and Vehicle Identification Number
the date you bought your vehicle
the date of repair(s) and mileage at the time of occurrence(s)
the current mileage
the name of the dealer who sold or serviced the vehicle
a brief description of your unresolved concern
a brief summary of the action taken with the dealer and
Ford Motor Company
the names (if known) of all the people you contacted at the
dealership
a description of the action you want taken to resolve your
concern
Should your case NOT qualify for review, a letter of explanation
will be mailed to you.
Getting Help Outside the U.S. and Canada
Before you export your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate to make sure local
regulations do not prevent you from registering your vehicle.
Officials at the embassy can also help you decide whether you
should import your vehicle to that country.
Officials at the embassy or consulate can tell you where to get
unleaded fuel. If you cannot get unleaded fuel or can get only
fuel with an anti-knock index that is lower than your vehicle
needs, contact a district or customer assistance center before you
leave the U.S. or Canada.
Customer Assistance
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