Ford 1998 Windstar Owner's Manual page 331

After your case has been reviewed, the Board will mail you its
decision in writing. It will also provide you with a form to
indicate your acceptance or rejection of an award decision. The
decisions of the board are binding on the dealer and Ford, but
customers may have other options available to them under state
or federal law.
The decisions of the Board, however, may be introduced into
evidence by any party in subsequent legal proceedings that may
be initiated.
How Do You Contact the Board?
Write to the Board at the following address to request a
brochure that contains an application.
You will be sent a brochure and a one-page customer
application form. To begin the Board review process, the form
should be completed and mailed to the special Board P.O. Box
number shown above.
What is the Review Process?
Your application will be reviewed and if it is determined to be
eligible, you will receive an acknowledgment indicating the file
number assigned to your application. At the same time, your
dealer and Ford Motor Company representative are asked to
submit statements.
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