Remote Assistance - THOMSON 780 (WL) User Manual

1.2.4 Remote Assistance

To access the
SpeedTouch™ remotely
To enable remote
access
To disable remote
access
E-DOC-CTC-20051017-0149 v1.0
You can make your SpeedTouch accessible from the Internet with regard to remote
support. In this way, you can allow your help desk to access your SpeedTouch™
remotely.
Proceed as follows:
1
Go to the SpeedTouch™ pages, as described in
Interface" on page 7.
2
In the menu, select Toolbox > Remote Assistance.
3
Click Enable Remote Assistance.
4
Provide the following parameters to your help desk:
URL (the HTTPS link)
User name
Password
Your ISP is now able to access your SpeedTouch™ via the HTTPS link in
combination with the provided certificate (a secure authentication
mechanism).
For security reasons, remote assistance will be automatically disabled after
20 minutes of inactivity, or after restarting your SpeedTouch™.
Proceed as follows:
1
Go to the SpeedTouch™ pages, as described in
Interface" on page 7.
2
In the menu, select Toolbox > Remote Assistance.
3
Click Disable Remote Assistance.
Getting to know your SpeedTouch™
"1.2.1 Access via the Web
"1.2.1 Access via the Web
13
Chapter 1