THOMSON TG585 V7 Setup And User Manual
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THOMSON TG585 V7 Setup And User Manual

Wireless multi-user adsl2+ gateway
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THOMSON TG585 v7
Wireless Multi-User ADSL2+ Gateway
Setup and User Guide

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Summary of Contents for THOMSON TG585 V7

  • Page 1 THOMSON TG585 v7 Wireless Multi-User ADSL2+ Gateway Setup and User Guide...
  • Page 3 THOMSON TG585 v7 Setup and User Guide...
  • Page 4 UPnP™ is a certification mark of the UPnP™ Implementers Corporation. DLNA® is a registered trademark, DLNA disc logo is a service mark, and DLNA Certified is a trademark of the Digital Living Network Alliance. Digital Living Network Alliance is a service mark of the Digital Living Network Alliance.

  • Page 5: Table Of Contents

    1.2.1 Guided Installation ..........................7 1.2.2 Manual Installation ..........................9 Adding a New Computer to your Network ........... 11 Connecting a Computer Using the Ethernet Cable ........12 2 Thomson Gateway Basics ............13 Thomson Gateway LED Behaviour ..............14 2.1.1...
  • Page 6 5 Internet Security ................ 41 Firewall......................42 Parental Control .................... 43 6 Troubleshooting ................ 45 Setup Troubleshooting.................. 46 General Thomson Gateway Troubleshooting ..........47 Wired Connection Troubleshooting .............. 48 Wireless Connection Troubleshooting ............49 Reset to Factory Defaults ................50 E-DOC-CTC-20080118-0003 v4.0...

  • Page 7: About This Setup And User Guide

    Example: To enter the network, you must authenticate yourself. Sample text indicates a GUI element (commands on menus and buttons, dialog box elements, file names, paths and folders). Example: On the File menu, click Open to open a file. Documentation and software updates THOMSON continuously develops new solutions, but is also committed to improving its existing products.
  • Page 8 About this Setup and User Guide E-DOC-CTC-20080118-0003 v4.0...

  • Page 9: Installation

    In a few minutes you will be able to access the Internet using your Thomson Gateway. This Setup and User Guide will show you how to set up your Thomson Gateway and how to connect your computer(s) to the Internet.

  • Page 10: Before You Start

    The DSL service must be activated on your telephone line by your service provider. Decoupling the voice and DSL signal As soon as the DSL service is activated two kinds of signals will be available on your telephone line: Voice signals...
  • Page 11 Installation Wired connection If you want to connect one or more computer using a wired connection, make sure those computers are equipped with an Ethernet Network Interface Card (NIC). Internet connection You may need the following connection details from your service provider: Your service provider’s method for connecting to the Internet (for example PPPoE)

  • Page 12: Installing Your Thomson Gateway

    Thomson Gateway. This is the recommended way to install your Thomson Gateway. Manual Installation The Setup and User Guide will first help you to connect your computer to the Thomson Gateway. After this is done, you can configure your Thomson Gateway using your web browser.

  • Page 13: Guided Installation

    The Setup wizard will now guide you through the installation of your Thomson Gateway. At the end of the installation, the following screen appears: Select Go to the Thomson Gateway Web Interface if you want to go to the Thomson Gateway GUI after closing the wizard.
  • Page 14 If you reconfigure your Thomson Gateway via the CD menu, the Thomson Gateway will be reconfigured from scratch. All your current settings will be lost. If you only want to make small changes to your configuration (e.g. changing the security), we recommended you to do this via Thomson Gateway GUI.

  • Page 15: Manual Installation

    Proceed as follows: Take the DSL cable with the grey connectors. This cable is included in your box. Plug one end of the cable in the grey DSL port on the back of your Thomson Gateway. If you are: Using a splitter, plug the other end of the cable into the Modem/ADSL out put of your splitter.

  • Page 16: Configure The Thomson Gateway

    Gateway (by default: 192.168.1.254) and click Thomson Gateway on the menu on the left-hand side. Click Setup my Thomson Gateway. The Easy Setup wizard appears. This wizard will guide you through the configuration of your Thomson Gateway. Click Next and follow the instructions.

  • Page 17: Adding A New Computer To Your Network

    Guided Installation, use the same procedure on the computer that you want to add. When the Setup wizard informs you that the Thomson Gateway has already been configured, select No and click Next to continue. Manual Installation Setting up a wireless connections For more information on how to setup a wireless connection to your Thomson Gateway, see “3 Wireless...

  • Page 18: Connecting A Computer Using The Ethernet Cable

    Requirements Both your computer and Thomson Gateway must have a free Ethernet port. Your computer must be configured to obtain an IP address automatically. This is the default setting. Ethernet cable In your package, you will find a cable with yellow connectors. This is the Ethernet cable.

  • Page 19: Thomson Gateway Basics

    Thomson Gateway Basics Thomson Gateway Basics In this chapter Topic Page Thomson Gateway LED Behaviour Thomson Gateway GUI Backing Up/Restoring your Configuration E-DOC-CTC-20080118-0003 v4.0...

  • Page 20: Thomson Gateway Led Behaviour

    Thomson Gateway Basics Thomson Gateway LED Behaviour Content This chapter describes the behaviour of: Status LEDs WPS Button LED Ethernet LEDs E-DOC-CTC-20080118-0003 v4.0...

  • Page 21: Status Leds

    Thomson Gateway Basics 2.1.1 Status LEDs Introduction On the top panel of your Thomson Gateway, you can find a number of status LEDs, indicating the state of the device. Power LED Colour State Description Green Solid on Power on, normal operation...
  • Page 22 Thomson Gateway Basics Broadband LED Colour State Description Green Solid on DSL line synchronised Blinking Pending DSL line synchronisation No DSL line Internet LED Colour State Description Green Solid on Internet connectivity, no activity Blinking Internet activity Solid on Internet connection setup failed No Internet connection E-DOC-CTC-20080118-0003 v4.0...

  • Page 23: Wps Button Led

    Thomson Gateway Basics 2.1.2 WPS Button LED WPS button The Wi-Fi Protected Setup (WPS) button allows you to add new wireless clients to your network. For more information, see “3.1 Connecting Your Wireless Client via WPS” on page WPS Button LED...

  • Page 24: Ethernet Leds

    Thomson Gateway Basics 2.1.3 Ethernet LEDs Ethernet LED A LED may be provided per Ethernet port to indicate link integrity (or activity). LED Status Description No connection on this port Solid on Ethernet link up Blinking Data is flowing from/to this port...

  • Page 25: Thomson Gateway Gui

    The Thomson Gateway Graphical User Interface (GIU) allows you to configure your Thomson Gateway using your web browser. Requirements JavaScript must be enabled (this is the default setting) on your browser. For more information, consult the help of your web browser. Accessing the Thomson Gateway GUI Proceed as follows: Open your web browser.
  • Page 26 Provides basic information on the Thomson Gateway. Broadband Connection: Allows you to view/configure your broadband connections. Toolbox: Allows you to configure the network services and Internet security settings of your Thomson Gateway. Home Network: Allows you to manage your local network. Help: Allows you to view context-related help information.
  • Page 27 To allow a quick configuration of your Thomson Gateway, some pages may offer you a number of related tasks in the Pick a task list. These tasks will guide you to the page where you can perform the selected task.

  • Page 28: Backing Up/Restoring Your Configuration

    The Thomson Gateway prompts you to save your backup file. Save your file to a location of your choice. Warning Do not edit the backup files, this may result in corrupt files making them worthless as a configuration backup. Restoring your configuration Proceed as follows:...

  • Page 29: Wireless Access

    The Thomson Gateway comes with an integrated wireless access point. Wireless client The wireless client allows you to connect a device, typically a computer, to a wireless access point. Both built- in and external (for example via USB) clients are available.

  • Page 30: Connecting Your Wireless Client Via Wps

    Connecting Your Wireless Client via WPS Wi-Fi Protected Setup (WPS) allows you to add new wireless clients to your network in a swift and easy way, without the need to enter all your wireless settings (network name, wireless key, encryption type).
  • Page 31 Wireless Access The WPS button LED is blinking red This indicates that the Thomson Gateway could not find your wireless client. Make sure that the WPS button LED is blinking orange when you start WPS on your wireless client. Troubleshooting If you are having trouble connecting your wireless client via WPS, try to configure it manually.

  • Page 32: Connecting Your Wireless Client Without Wps

    You have already configured your Thomson Gateway using the Guided Installation If you choose to use the wireless settings proposed by the Setup wizard, you can find the wireless key on the label on the bottom of your Thomson Gateway.

  • Page 33: Securing Your Wireless Connection

    Encryption types Over the years a number of encryption types have been developed. The list below gives you an overview of the supported encryption types ordered by descending security level, you will find the highest level of...

  • Page 34: Configuring Wpa-Psk Encryption

    “Configuring the wireless encryption” on page Select Use WPA-PSK Encryption. In the WPA-PSK Encryption Key box, type a the key of your choice. The key must be in one of the following formats: 8 to 63 alphanumeric characters. For example: MyKey123 8 to 64 hexadecimal characters (characters from 0 to 9 and from A to F).

  • Page 35: Configuring Wep Encryption

    Configuring WEP Encryption Warning Although the Thomson Gateway allows you to use WEP or no security, it is not recommended to use these settings. Only use WEP if you have wireless clients that do not support any higher encryption levels.
  • Page 36 Wireless Access E-DOC-CTC-20080118-0003 v4.0...

  • Page 37: Thomson Gateway Tools

    Assigning a service (HTTP, FTP,...) to a Computer Dynamic DNS Feature availability Depending on the configuration offered by your service provider, some features may not be available on your Thomson Gateway. For more information, contact your service provider. E-DOC-CTC-20080118-0003 v4.0...

  • Page 38: Upnp

    “4.1.2 Managing your Internet connection with UPnP” on page You do not have to manually create port mappings to run services on a computer. The automatic port configuration mechanism for UPnP-enabled games and applications will do this for you. If the application is UPnP-enabled, UPnP will create these entries automatically.

  • Page 39: Accessing Your Thomson Gateway With Upnp

    Windows 7/Vista If you computer runs Windows 7/Vista: On the Windows Start menu, click Network. The Network window appears: Right-click your Thomson Gateway (displayed as THOMSON TGXXX) and click View device web page. Thomson Gateway GUI appears. Windows XP If you computer runs Windows XP: Go to My Network Places.

  • Page 40: Managing Your Internet Connection With Upnp

    If you right-click the Internet Connection icon, you can connect/disconnect your connection to the Internet. Disabling this feature To prevent that users can connect/disconnect you can enable Extended Security. For more information, see “4.1.3 Configuring UPnP on the Thomson Gateway” on page E-DOC-CTC-20080118-0003 v4.0...

  • Page 41: Configuring Upnp On The Thomson Gateway

    A local host is not allowed to connect/disconnect the Thomson Gateway Internet connection. You can then only connect/disconnect the Internet connection via the Thomson Gateway GUI Address translation mappings can only be added or changed via UPnP for the host on which the UPnP application is running. Enable/Disable Extended Security...

  • Page 42: Installing Upnp On Windows Xp

    4.1.4 Installing UPnP on Windows XP Adding UPnP If you are running Microsoft Windows XP, it is recommended to add the UPnP component to your system. Proceed as follows: In the Start menu, click (Settings >) Control Panel. The Control Panel window appears.
  • Page 43 Adding IGD Discovery and Control Your Windows XP system is able to discover and control Internet Gateway Devices (IGD), like the Thomson Gateway on your local network. Therefore, it is recommended to add the IGD Discovery and Control client to your system.

  • Page 44: Assigning A Service (Http, Ftp

    Internet If your are running a server or an application that acts as a server (for example a HTTP server, internet game), the initial message will come from the internet and the Thomson Gateway has to decide to which computer he should forward the incoming message.
  • Page 45 In the Game or application list, click the service you want to run on the computer. For example, HTTP Server (World Wide Web). If the service is not available in the list, click Create a new game or application in the Pick a task list. For more information, click Help on the Thomson Gateway GUI.

  • Page 46: Dynamic Dns

    Type the user name and password of your Dynamic DNS service account in the corresponding fields. In the Service list, click the name of your Dynamic DNS service provider. In the Host box, type the host name that you got from the Dynamic DNS service provider (for example mywebpage.dyndns.org).

  • Page 47: Internet Security

    Internet Security Internet Security Overview The Thomson Gateway offers you various options to secure your network: Topic Page Firewall Parental Control E-DOC-CTC-20080118-0003 v4.0...

  • Page 48: Firewall

    Internet Security Firewall Introduction The Thomson Gateway comes with an integrated firewall. This firewall has a number of predefined levels to allow you to adjusted the firewall to your needs. The Firewall is disabled by default. Changing the security level...

  • Page 49: Parental Control

    Click Apply. If you want to make exceptions for specific web sites, add the necessary rules in the address-based filter. Options With the address-based filter you can: Deny access to a specific web site.
  • Page 50 On the Toolbox menu, click Parental Control. Make sure the Use Address-Based Filter check box is selected. Type the URL of the Web site you want to block (for example “mail.provider.com”) in the Web Site box. In the Action list, click Block.

  • Page 51: Troubleshooting

    Troubleshooting Troubleshooting Introduction This chapter suggests solutions for problems you may encounter while installing, configuring or using your Thomson Gateway. If the suggestions do not resolve the problem, look at the support pages on www.thomson.net or contact your service provider.

  • Page 52: Setup Troubleshooting

    Microsoft Windows: Click the Windows Start button. Click Run. In the Open field, type the following path: D:\Setup.exe, where D stands for the drive letter of your CD- or DVD-ROM drive. Mac OS X: On your desktop, double-click the CD icon.

  • Page 53: General Thomson Gateway Troubleshooting

    Thomson Gateway. Only use the power adaptor supplied with your Thomson Gateway. The Thomson Gateway is turned on via the push button or rocker switch on the back panel. The Broadband LED does not light up Make sure that: The DSL cable is correctly connected.

  • Page 54: Wired Connection Troubleshooting

    Make sure that: The Ethernet cable is securely connected to the Ethernet port on your Thomson Gateway and your computer. You are using the correct cable type for your Ethernet equipment, that is UTP CAT5 with RJ-45 connectors. E-DOC-CTC-20080118-0003 v4.0...

  • Page 55: Wireless Connection Troubleshooting

    Try the following: Change the wireless channel. Check the signal strength, indicated by the wireless client manager. If the signal is low, try to place the Thomson Gateway or to direct the Thomson Gateway’s antenna(s) for optimal performance. Use WPA(2)-PSK as encryption.

  • Page 56: Reset To Factory Defaults

    Reset to Factory Defaults Resetting your Thomson Gateway If at some point you can no longer connect to the Thomson Gateway or you want to make a fresh install, it may be useful to perform a reset to factory defaults.
  • Page 57 Reset the Thomson Gateway via the Reset button Proceed as follows: Make sure the Thomson Gateway is turned on. Push the Reset button until the Power LED lights red - this will take about 7 seconds. Release the Reset button. The Thomson Gateway restarts.
  • Page 58 Troubleshooting E-DOC-CTC-20080118-0003 v4.0...
  • Page 60 THOMSON Telecom Belgium Prins Boudewijnlaan 47 2650 Edegem Belgium www.thomson.net © THOMSON 2010. All rights reserved. E-DOC-CTC-20080118-0003 v4.0.

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