Telephone Numbers; Self-Help - Gateway computer User Manual

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Telephone numbers

Gateway offers a wide range of customer service, Customer Care, and information services.
Automated troubleshooting system
Service description
Use an automated menu system and your telephone
keypad to find answers to common problems.
Telephone numbers
You can access the following services through your telephone to get answers to your questions:
Resource
Answers by
Gateway
Gateway
Customer Care
Sales, accounting,
and warranty

Self-help

If you have how-to questions about using your Gateway-supplied hardware or software, see the
following resources:
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146
CHAPTER 11: Troubleshooting
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Power cords or plugs are damaged
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Liquid has been spilled into your computer
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Your computer was dropped
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The case was damaged
Instead, unplug your computer and contact a qualified computer technician.
Have your customer ID, serial number, and order number available, along with a detailed
description of your problem, including the exact text of any error messages, and the steps
you have taken.
Make sure that your computer is nearby at the time of your call. The technician may have
you follow troubleshooting steps.
Service description
Get tutorial assistance for hardware and
software issues.
Talk to a Gateway Customer Care
representative about a non-tutorial
technical support question.
(See "Before calling Gateway Customer
Care" on page 145
TDD Customer Care (for hearing
impaired) is available:
Weekdays 8:00 a.m. - 10:00 p.m. Pacific
Time
Weekends 8:00 a.m. - 7:00 p.m.
Pacific Time
Get information about available
systems, pricing, orders, billing
statements, warranty service, or other
non-technical issues.
The printed or online documentation that came with your hardware or software. In many
cases, additional product information and online documentation for Gateway-supplied
hardware can be found in our Web site's Documentation Library.
Help
For more information about Windows, click Start, then click Help and
Support. Type practice in the Search Help box, then press E
This user guide and the hardware reference.
The software publisher's Web site.
How to reach
800-846-2118
(US and Canada)
How to reach
www.gateway.com/answers
Gateway Customer Care
telephone numbers vary by
country or region. See the label
on the front or side of your
before calling) computer.
605-232-2191
800-846-2000 (US)
888-387-7752 (Canada)
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NTER