Modem (Cable Or Dsl); Modem (Dial-Up) - Gateway computer User Manual

Modem (cable or DSL)

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Modem (dial-up)

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Your modem does not dial or does not connect
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CHAPTER 11: Troubleshooting
Tip
For the location of your network jack, see the poster or hardware guide.
See the documentation that came with your modem for additional troubleshooting
information.
See also "Internet" on page
Make sure that the modem cable is plugged into the modem jack and not the Ethernet
network jack. See your hardware reference or setup poster to make sure that the
connections have been made correctly.
Make sure that your computer is connected to the telephone line and the telephone line
has a dial tone.
Make sure that the modem cable is less than 6 feet (1.8 meters) long.
Remove any line splitters or surge protectors from your telephone line, then check for a
dial tone by plugging a working telephone into the telephone wall jack.
If you have additional telephone services such as call waiting, call messaging, or voice mail,
make sure that all messages are cleared and call waiting is disabled before using the
modem. Contact your telephone service to get the correct code to temporarily disable the
service. Also make sure that the modem dialing properties are set correctly.
To check the dialing properties:
1
Click Start, then click Control Panel. The Control Panel window opens. If your Control
Panel is in Category View, click Printers and Other Hardware.
2
Click/Double-click the Phone and Modem Options icon, then click the Dialing Rules
tab.
Help
For more information about dialing properties, click Start, then click Help
and Support. Type dialing in the Search Help box, then press E
3
Click the location from which you are dialing, then click Edit.
4
Make sure that all settings are correct.
Disconnect any answering machine, fax machine, or printer that is on the same line as the
modem. Do not connect these devices to the same telephone line as the modem.
Make sure that you are not using a digital, rollover, or PBX line. These lines do not work
with your modem.
Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common
problem that can cause the modem to connect at a slower rate, abort downloads, or even
disconnect. The faster the modem, the less line noise it can tolerate and still work correctly.
Listen to the line using your telephone. Dial a single number (such as 1). When the dial
tone stops, listen for line noise. Wiggle the modem cable to see if that makes a difference.
Make sure that the connectors are free from corrosion and all screws in the wall or
telephone wall jack are secure.
You can also call your telephone service and have the telephone line checked for noise or
low line levels.
136.
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NTER