Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help • Contacting Gateway...
Chapter 1: Getting Help Thank you for purchasing our computer! You have made an excellent decision choosing Gateway. We are sure that you will be pleased with the outstanding quality, reliability, and performance of your new computer. Each and every Gateway computer uses the latest technology and passes through the most stringent quality control tests to ensure that you are provided with the best product possible.
Gateway Web site Gateway's online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your computer. Visit the Gateway Support Web site at support.gateway.com. Using Support The Support site is divided into seven major areas: ■...
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. To view support documents for your computer, Computers box, then click Serial Number Select Your Computer Product to get a list of Gateway telephone numbers for both sales and “Telephone support” on page www.gateway.com Submit box, then click Profile...
Your computer includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer. To start Help and Support: ■...
To learn more about using BigFix: ■ From the BigFix program, click box. Search box. You must be connected to the Search Search Results , then click Accessories System Tools , then click Help Tutorial www.gateway.com Search button. list. BigFix...
You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help. , then click Gateway Documentation menu or by clicking a Help www.gateway.com Using Your Computer guide button.
Chapter 1: Getting Help Gateway contact information To help you locate Gateway contact information, you can find the Gateway Web site, Online Support, and technical support contact information on the label located on your computer case. www.gateway.com...
Chapter 2 Checking Out Your Gateway Computer • Identifying features • Locating your computer model and serial number • Locating the Microsoft Certificate of Authenticity • Locating the specifications for your computer • Purchasing accessories...
Chapter 2: Checking Out Your Gateway Computer Front Speaker Headphone jack Microphone jack Component Icon Display controls Speakers Headphone jack Microphone jack Volume control buttons Display controls Memory card CD or DVD reader or drive diskette drive Volume control buttons...
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Hibernate mode. For more information on changing the power button setting, see “Changing Power-Saving Settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. www.gateway.com Front “Using the diskette drive”...
Chapter 2: Checking Out Your Gateway Computer Back Ethernet jack Monitor out port (optional) Modem jack (optional) USB ports Component Icon Monitor (VGA) out port (optional) Ethernet jack Audio line in jack PS/2 mouse port Parallel port PS/2 mouse port...
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(PS/2) keyboard into this port. Plug a serial device into this port. For more information, see “Installing a printer, scanner, or other peripheral device” on page Plug an external video source into this port. Plug the power cord into this connector. www.gateway.com Back “Installing...
Chapter 2: Checking Out Your Gateway Computer Right side Component Icon PC Card slot IEEE 1394 ports USB ports Description Insert a Type I or Type II PC Card into this slot. For more information, see “Adding and removing PC Cards” on page...
Finding your specifications For more information about your computer, such as memory size, memory type, and hard drive size, see visit Gateway’s eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications. For more information, see “Gateway Web site”...
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Chapter 2: Checking Out Your Gateway Computer Storage Devices If you need additional storage space or you want to back up your files, you can add storage devices to you computer. If your computer does not include a recordable CD or DVD drive, you can purchase an external drive that plugs into a USB or IEEE 1394 port.
Chapter 3 Getting Started • Using your computer safely • Protecting your computer from power source problems • Turning your computer on and off • Adjusting the volume • Using the keyboard and the mouse • Using the computer display •...
Avoid focusing your eyes on your computer screen for long periods of time. Look away from your computer occasionally, and try to focus on distant objects. Top of screen is not higher than eye level Feet are flat on the floor www.gateway.com Screen is perpendicular to your line of sight...
Do not slouch forward or lean far back. Sit with your back straight so your knees, ■ hips, and elbows form right angles when you work. Take breaks to stand and stretch your legs. ■ ■ Avoid twisting your torso or neck. www.gateway.com Working safely...
An uninterruptible power supply (UPS) supplies battery power to your computer during a power failure. Although you cannot run your computer for an extended period of time with a UPS, a UPS lets you run your computer long enough to save your work and shut down your computer normally. www.gateway.com...
Turn on any peripheral devices, such as printers or scanners, and see the documentation that came with the device for setup instructions. Power button www.gateway.com Starting your computer...
For more information about changing the power button mode, see “Changing Power-Saving Settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Turning off your computer Warning When you turn off your computer, certain components in the power supply and system board remain energized.
As a part of the regular startup process, a program to check the disk status runs automatically. When the checks are finished, Windows starts. . The Task Manager window opens. tab, then click the program that is not responding. www.gateway.com Restarting (rebooting) your computer...
While the cable lock is installed, the computer’s back panel cannot be removed. To lock your computer: Install a cable lock into the Kensington lock slot on the back of your computer. ■ www.gateway.com Locking your computer Kensington lock slot...
For instructions on how to adjust the volume in Windows, see “Adjusting the Volume” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. “Using the keyboard” on page www.gateway.com...
Directional keys Move the cursor up, down, right, or left. Numeric keypad Type numbers when the numeric keypad ( Function keys Application (Run utility), and (Explorer utility). www.gateway.com Using the keyboard Navigation keys Indicators Directional Numeric keys keypad , or...
Move the cursor up, down, right, or left. Numeric keypad Type numbers when the numeric keypad ( Function keys Navigation keys Application Directional keys , or (Search utility), www.gateway.com Indicators Numeric keypad keys are CROLL (Run utility), and ) is turned on.
Open the My Documents folder. You can customize this button to open another program. Open online help. You can customize this button to open another program. Open your e-mail program. You can customize this button to open another program. www.gateway.com Using the keyboard Search Internet...
Access shortcut menus and help assistants in Windows. Icons Press to... Open online search. You can customize this button to open another program. Open your Web browser. You can customize this button to open another program. Special-function buttons Navigation keys Application Directional keys www.gateway.com Numeric keypad...
You can use the left and right buttons on the mouse to select objects on the display. You can use the scroll wheel on the mouse to move through a document. This feature is not available in all programs. Scroll wheel Left button www.gateway.com Using the mouse ) is turned on.
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“Changing the mouse or touchpad settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. For instructions on how to clean the mouse, see Move the mouse around on the mouse pad.
DSL modems, connect to your computer’s Ethernet jack. For more information, see “Using the Internet” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. www.gateway.com...
“Adjusting the screen and desktop settings” in Using Your Computer which has been included on your hard drive. To access this guide, click then click Gateway Documentation External controls The computer display features an on-screen display (OSD) that lets you adjust and save contrast, brightness, and other settings for the display.
You may need to readjust brightness after the computer display has warmed up. Contrast. Adjusts the contrast of the computer display. www.gateway.com Computer display button. MENU/SELECT button to return to the EXIT Step 2...
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(This menu is unavailable on some models) Clock. Minimizes any vertical bars or stripes visible on the computer display background. The horizontal display size will also change. Phase. Removes any horizontal distortion and clears or sharpens the image of characters. www.gateway.com...
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For more information about adjusting the color depth and screen resolution using software controls, see “Adjusting the screen and desktop settings” in Using Your Computer which has been included on your hard drive. To access this guide, click click Gateway Documentation Description Language. Changes the OSD language setting.
Help and For more information about installing peripheral devices, click Start, Support then click Help and Support. Type the keyword installing devices in the Search box “Checking Out Your Gateway Computer” on , then click the arrow. www.gateway.com ®...
(for example, the A: drive), then double-click the file name. To remove the diskette, make sure that the drive activity light is off, then press the diskette eject button. Diskette eject button , then click Start My Computer www.gateway.com . Double-click the...
Lower left ™ Lower left ™ Upper right ® Lower right ™ Lower right www.gateway.com Using the memory card reader Insert Label facing up Label facing up Label facing up Label facing down (gold contact area facing up) Label facing up...
Do not use the remove hardware the memory card. If you use the remove hardware icon, your computer will not recognize your memory card reader until you restart the computer. , then click Start My Computer icon in the taskbar to remove www.gateway.com . Double-click...
You can use your computer to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway computer may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this logo...
Place the disc in the tray with the label facing up, then press down carefully on the disc until it snaps into place. You can place your other hand underneath the disc tray to support it while you press the disc into place. Manual eject hole Activity indicator Eject button www.gateway.com...
For more information about playing CDs, see “Playing CDs” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Playing a DVD A Digital Versatile Disc (DVD) is similar to a standard CD but has greater data capacity.
To insert a PC Card: ■ Push the card firmly into the PC Card slot with the label side facing the front of your computer until the outer edge of the card is flush with the side of your computer. www.gateway.com...
Release the eject button by pressing the PC Card eject button once. Eject the PC Card by pressing the eject button again. Adding and removing PC Cards icon in the taskbar, then select the PC Card name and button. www.gateway.com...
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Chapter 4: Using Drives and Ports www.gateway.com...
The router is the central control point for the network. Attached to the router are all of your computers or Ethernet-ready devices. Also connected to the router is a cable or DSL modem that provides access to the Internet. www.gateway.com...
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Internet security features - such as a firewall to protect your network ■ from unwanted intruders 4-port switch - to eliminate the need for additional network hardware ■ DHCP server/dynamic IP address assignment - to automatically ■ configure network and IP addresses www.gateway.com Introduction to Networking...
All-numeric computer names are not allowed. Names must contain some letters. . The Control Panel window opens. If your Control Control Panel Performance and Maintenance . The System Properties dialog box opens. System Computer name www.gateway.com . The Performance and box. This name identifies the...
Click/Double-click Workgroup . The Control Panel window opens. If your Control Control Panel Network and Internet Connections . The Network Connections window opens. Network Connections www.gateway.com Creating an Ethernet network box. Use a workgroup name of . The Network and...
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If you do not see TCP/IP, drag the scroll bar to see more choices. following items Click The Internet Protocol (TCP/IP) Properties dialog box opens. Properties. , then click Properties check box in the Internet Protocol (TCP/IP) www.gateway.com . The Local Area Connection and follow Create a new connection This connection uses the...
This type of cable is equipped with RJ-45 connectors (like a large telephone jack connector, but with eight pins) on each end. Creating an Ethernet network www.gateway.com...
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The router can assign IP addresses to the computers on the network and can provide firewall protection for your network as well. In addition to a router, you need a straight-through cable for each computer you want to connect to the network. Cable/DSL modem Router WAN port www.gateway.com...
“Using your computer on a network” in Using Your Computer which has been included on your hard drive. To access this guide, click Start All Programs page , then click Gateway Documentation www.gateway.com Testing your network...
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Chapter 5: Networking Your Computer www.gateway.com...
Chapter 6 Maintaining Your Computer • Caring for your computer • Updating Windows • Protecting your computer from viruses • Cleaning your computer • Restoring your system...
Scan for Available Updates Help and For more information about Windows Update, click Start, then click Support Help and Support. Type the keyword Windows Update in the HelpSpot Search box , then click Windows Update www.gateway.com , then click the arrow.
For more information about protecting your computer against viruses, Support click Start, then click Help and Support. Type the keyword viruses in the Search box Protecting your computer from viruses ® Internet Security and subscribing to the virus , then click the arrow. www.gateway.com...
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Chapter 6: Maintaining Your Computer To scan for viruses: Click Start All Programs Norton Internet Security opens. Click Norton AntiVirus , then click Norton Internet Security www.gateway.com Norton Internet Security...
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Make sure that you are connected to the Internet. Click Start All Programs Norton Internet Security opens. Click . The LiveUpdate wizard opens. LiveUpdate Protecting your computer from viruses , then click Norton Internet Security www.gateway.com Norton Internet Security...
If you spill liquid on the keyboard, turn off your computer and turn the keyboard upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. Finish www.gateway.com...
Wipe the bottom of the mouse with a damp lint-free cloth To clean your trackball mouse: Turn the mouse upside down. Rotate the retaining ring on the bottom of the mouse counter-clockwise, then remove the retaining ring and mouse ball. www.gateway.com Cleaning your computer...
Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol. Replace the mouse ball and lock the retaining ring into place. Cleaning CDs or DVDs Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. Mouse rollers www.gateway.com...
To reinstall your program or driver: Click Start All Programs Follow the on-screen instructions. , then click Accessories System Tools , then click System Recovery www.gateway.com Restoring your system System Restore , then click the arrow. Application & Driver Recovery...
If Windows does not start or if the two previous procedures do not correct the problem, you may need to restore your computer to the original configuration. To restore your computer to the original configuration: Turn on your computer, then press F11. Follow the on-screen instructions. www.gateway.com...
■ Always hold expansion cards by their edges or their metal mounting brackets. Avoid touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface. www.gateway.com...
Remove the four screws on the back of the computer case. Screw Screw With your hands positioned on each side of the case, swing the back panel up and away from the case and set the panel aside. www.gateway.com Opening the case Screw Screw...
Hook the back panel’s tabs into the notches on the top of the open computer’s back, then swing the back panel down and press it into place. Replace the four screws removed previously. Return your computer to an upright position, then reconnect the external cables and power cord. www.gateway.com...
, then click System Recovery Print the Using Gateway System Recovery online guide for use in Back up any data you want to transfer to the new hard drive. For more information, see “Backing up files” in Using Your Computer which has been included on your hard drive.
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Chapter 7: Upgrading Your Computer Press the drive cage release latch. While holding the latch, pull the drive cage out of the computer. (Profile 5 shown) Disconnect the drive cable and power cable from the hard drive. www.gateway.com...
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Remove the four screws that secure the hard drive to the hard drive cage. Screw Remove the drive. Screw Screw www.gateway.com Replacing the hard drive Screw...
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Slide the drive cage into the computer until it clicks into place. Close the case by following the instructions in For instructions on installing Windows, your drivers, and your applications, see the Using Gateway System Recovery online guide you printed in “Closing the case” on page www.gateway.com...
Open the case by following the instructions in Warning Make sure that you removed all external cables and the power cord. Find the memory module banks, sometimes called add-in slots, on your system board. “Opening the case” on page www.gateway.com Installing memory...
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Click . The amount of memory in your computer is shown at the bottom of System the System Properties window in the General tab. “Closing the case” on page , then click Performance and Maintenance www.gateway.com (if in Category View).
Chapter 8 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training...
If an error message appears on the screen, write down the exact message. The ■ message may help Gateway Customer Care in diagnosing and fixing the problem. If you added or removed peripheral devices, review the installation procedures you ■...
Make sure that the volume controls are turned up. For more information, see ■ “Adjusting the volume” on page Make sure that the mute controls are turned off. For more information, see ■ “Adjusting the volume” on page “Identifying drive types” on page “Cleaning CDs or DVDs” on page www.gateway.com Troubleshooting...
For instructions on how to adjust the volume control in Windows, see “Adjusting the volume” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Shut down and restart your computer. ■...
Make sure that the diskette you are using is IBM-compatible. The diskette drive LED is lit continuously ■ Remove the diskette from the drive. If the light stays on, try restarting your computer. , then click Start All Programs www.gateway.com Troubleshooting Gateway NTER...
Tips & Tricks For more information, see “Adjusting the screen and desktop settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. DVD drives “CD or DVD drives” on page www.gateway.com...
HIFT icon. Recycle Bin , then click the arrow. Gateway Documentation Recycle Bin www.gateway.com Troubleshooting . The file is restored to Restore Start...
Contact your ISP technical support for help. , then click the arrow. Start All Programs to restart your computer. “Modem (dial-up)” on page www.gateway.com , then click Gateway NTER “Back” on page 12 to make “Back” on page 12...
■ extension to remove dust and lint trapped under the keys. Try a keyboard that you know works to make sure that the keyboard port works. ■ ■ Reinstall the keyboard device driver. , then click the arrow. www.gateway.com Troubleshooting...
Make sure that your computer is connected to the telephone line and the telephone ■ line has a dial tone. Make sure that the modem cable is less than 6 feet (1.8 meters) long. ■ , then click the arrow. “Back” on page 12 to make sure that the connections www.gateway.com...
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You can also call your telephone service and have the telephone line checked for noise or low line levels. . The Control Panel window opens. If your Printers and Other Hardware icon, then click the , then click the arrow. www.gateway.com Troubleshooting tab. Dialing Rules Edit...
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Use the modem cable that came with your computer. Some telephone cables do ■ not meet required cable standards and may cause problems with the modem connection. Shut down and restart your computer. ■ ■ Run Windows modem diagnostics. “Internet” on page “Back” on page 12 www.gateway.com to make sure that the...
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. The Modem Properties dialog box opens. Properties . If information about the modem Query Modem . The Control Panel window opens. If your Control Panel Printers and Other Hardware icon, then click the Properties Speaker volume www.gateway.com Troubleshooting tab. Modems , then tab. Modems control.
N is a number you assign between 0 and 254. The first N should be the same for all computers on your network and the second N should be different for all computers on your network. “Cleaning the mouse” on page www.gateway.com...
Make sure that the printer is online. Many printers have an online/offline button ■ that you may need to press. ■ Make sure that the power cable is plugged into an AC power source. is turned off, then retype the password. www.gateway.com Troubleshooting , then...
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The Printers and Faxes window opens. . The Control Panel window opens. If your Control Panel Printers and Other Hardware icon. The Printers and Faxes window opens. , click Use Printer Offline www.gateway.com to clear the check mark. , then click the arrow.
“Adjusting the volume” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ If you are using external speakers, see the speaker setup poster to check your speaker connections.
■ installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources. If you have “how to” questions about using a program, see: ■...
Telephone numbers Gateway offers a wide range of customer service, Customer Care, and information services. Automated troubleshooting system Service description Use an automated menu system and your telephone keypad to find answers to common problems. Telephone numbers You can access the following services through your telephone to get answers to your...
Chapter 8: Troubleshooting Self-help If you have how-to questions about using your Gateway-supplied hardware or software, see the following resources: The printed or online documentation that came with your hardware or software. ■ In many cases, additional product information and online documentation for Gateway-supplied hardware can be found in our Web site's Documentation Library.
Appendix A: Safety, Regulatory, and Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.
A telephone line cord with a modular plug is required for use with this device. The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68-compliant. See installation instructions for details. lamp(s) inside this product contain mercury and must be www.gateway.com...
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Users should make sure, for their own protection, that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. www.gateway.com...
■ In some cases, your “end of life” product may be “traded in” for credit towards the purchase of new Gateway equipment. Call Gateway to see if this program is available in your area. ■...
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For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.
LCD panel mouse screen clicking closing computer case unresponsive program color computer display adjusting settings controls on-screen display computers naming configuring router TCP/IP protocol connecting modem to Ethernet to Ethernet network to Internet to network www.gateway.com...
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Gateway Web site help Help and Support online help Using Your Computer double-clicking dragging drivers updating drives diskette identifying drive types memory card reader...
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Fast Ethernet faxes troubleshooting files opening troubleshooting finding Help and Support topics specifications Firewire port folders opening function keys Gateway eSupport serial number Web address Web site Gigabit Ethernet hard drive replacing troubleshooting headphones jack help button online using...
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See also computer display mouse buttons cleaning clicking double-clicking moving pointer moving screen objects opening files, folders, and programs pointer PS/2 port right-clicking scroll wheel selecting screen objects troubleshooting USB port wireless connect button moving pointer screen objects MP3 player memory cards www.gateway.com...
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See connections power button connector Hibernate mode source problems Standby mode troubleshooting turning off computer turning on computer power button previous button printer default inkjet installing laser parallel port troubleshooting USB port programming My Documents button shortcut buttons www.gateway.com...
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Standby mode starting computer programs static electricity stop button subnet mask entering surge protector tape backup drive TCP/IP protocol configuring technical support automated troubleshooting eSupport Technical Support tips before contacting tutorial service telephone support testing network training www.gateway.com...
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Gateway Learning Libraries Learn With Gateway troubleshooting automated system CD drive cleaning CD cleaning DVD computer startup diskette drive display DVD drive faxes files general guidelines hard drive Internet connection keyboard LCD panel memory memory card reader modem mouse...
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