Gateway FX530XG Reference Manual
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Gateway FX530XG Reference Manual

Gateway FX530XG Reference Manual

Gateway desktop computer reference guide
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  • Page 1 GATEWAY COMPUTER REFERENCEGUIDE ®...

  • Page 3: Table Of Contents

    Accessing the online User Guide ..... . 2 Gateway contact information ......3 Microsoft Certificate of Authenticity .
  • Page 4 Creating discs ....... . . 28 Using the memory card reader ..... . 28 Memory card types .
  • Page 5 Display ........105 DVD drives 105 www.gateway.com...
  • Page 6 Telephone support ....... 134 Before calling Gateway Customer Care ... . 134 Telephone numbers .

  • Page 7: Chapter 1: About This Reference

    About This Reference • About this guide • Accessing the online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information CHAPTER1...

  • Page 8: About This Guide

    About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway computer. Some illustrations in this guide may look different than your computer because hardware options and port locations may vary. For all other computer information, see your online User Guide.

  • Page 9: Gateway Contact Information

    Gateway contact information The label on the side of your computer contains information that identifies your computer model and serial number. Gateway Customer Care will need this information if you call for assistance. Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating system.
  • Page 10 CHAPTER 1: About This Reference...

  • Page 11: Chapter 2: Checking Out Your Computer

    Checking Out Your • Front • Back CHAPTER2 Computer...

  • Page 12: Front

    CHAPTER 2: Checking Out Your Computer Front Component Icon Optical disc drive Memory card reader (optional) Power button/power indicator Hard drive indicator Optical disc drive Additional drive bay Memory card reader (optional) Power button/ power indicator Hard drive indicator IEEE 1394 ports USB ports Headphone jack Microphone jack...
  • Page 13 Component Icon IEEE 1394 ports USB ports Headphone jack Microphone jack www.gateway.com Description Plug IEEE 1394 (also known as Firewire devices (such as a digital camcorder) into these 6-pin IEEE 1394 ports. Plug USB (Universal Serial Bus) devices (such as a USB external drive, printer, scanner, camera, keyboard, or mouse) into these ports.

  • Page 14: Back

    CHAPTER 2: Checking Out Your Computer Back Important Your computer’s hardware options and port locations may vary from this illustration. Cover release lever Case thumbscrew and Kensington lock slot Security tape 5.1 audio jacks Ethernet (network) jack IEEE 1394/FireWire™ port Parallel port PS/2 mouse port Expansion slot cover...
  • Page 15 Ethernet (network) jack IEEE 1394 port Parallel port PS/2 mouse port www.gateway.com Description Plug your rear right and left speakers into this jack. For more information, see audio jacks” on page This jack is user configurable for one of the...
  • Page 16 CHAPTER 2: Checking Out Your Computer Component Icon Expansion slot cover thumbscrew Telephone jack (optional) Power connector S/PDIF output jack (optional) USB ports Digital coaxial audio port Serial port PS/2 keyboard port Video card TV tuner card Modem jack (optional) Description Remove this screw and open the expansion slot cover to unlock the expansion cards.

  • Page 17: Chapter 3: Setting Up And Getting Started

    Setting Up and Getting • Working safely and comfortably • Preparing power connections • Connecting to a broadband modem or network • Connecting a dial-up modem • Starting your computer • Turning off your computer • Restarting (rebooting) your computer •...

  • Page 18: Working Safely And Comfortably

    CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. •...

  • Page 19: Reducing Eye Strain

    • Adjust the back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra back support. www.gateway.com...

  • Page 20: Sitting At Your Computer

    CHAPTER 3: Setting Up and Getting Started Sitting at your computer • Avoid bending, arching, or angling your wrists. Make sure that they are in a relaxed position when you type. • Do not slouch forward or lean far back. Sit with your back straight so your knees, hips, and elbows form right angles when you work.

  • Page 21: Checking The Voltage Selection

    To connect to a broadband modem or to an Ethernet network: Insert one end of the network cable into the network jack Insert the other end of the network cable into a cable modem, DSL modem, or network jack. www.gateway.com on the back of your computer.

  • Page 22: Connecting A Dial-Up Modem

    CHAPTER 3: Setting Up and Getting Started Connecting a dial-up modem Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. Your computer may have a 56K modem that you can use with a standard telephone line to connect to the Internet or fax documents.

  • Page 23: Waking Up Your Computer

    Waking your computer from a Sleep state is much faster than turning on your computer after it has been turned completely off. www.gateway.com (Start).

  • Page 24: Restarting (Rebooting) Your Computer

    CHAPTER 3: Setting Up and Getting Started To put your computer to sleep: Click computer saves your session and partially shuts down to save power. To “wake” your computer, press a key on the keyboard or press the power button. If the computer remains in Sleep mode, press the power button.

  • Page 25: Using The Keyboard

    Feature Icon Editing buttons Function keys Internet buttons Audio playback buttons www.gateway.com Audio playback buttons Navigation keys Application key Directional keys Description Press these buttons to copy, cut, and paste. Press these keys to start program actions. Each program uses different function keys for different purposes.

  • Page 26: Elite Multimedia Keyboard Features

    CHAPTER 3: Setting Up and Getting Started Feature Icon Navigation keys Indicators Windows keys Application key Directional keys Numeric keypad Elite multimedia keyboard features The keyboard has several different types of keys and buttons. Your keyboard also has status indicators that show which keyboard feature is active.
  • Page 27 Indicators Windows keys Application key Editing buttons Navigation keys Numeric keypad www.gateway.com Description Press this button to activate your computer’s Sleep (power-saving) mode. Press these keys to start program actions. Each program uses different function keys for different purposes. See the program documentation to find out more about the function key actions.

  • Page 28: Using The Mouse

    CHAPTER 3: Setting Up and Getting Started Using the mouse Scroll wheel Left button The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. As you move the mouse, the pointer (arrow) on the display moves in the same direction.
  • Page 29 “Customizing” chapter in your online User Guide. For instructions on how to clean the mouse, see www.gateway.com Move the mouse around. If you reach the edge of your mouse pad and need to move the...

  • Page 30: Using Optical Drives

    CHAPTER 3: Setting Up and Getting Started Using optical drives Features Your optical drive has the following basic components: Loading an optical disc To insert an optical disc: Press the eject button on the optical disc drive. the label side is facing up. If the disc has two playable sides, place the disc so the name of the side you want to play is facing up.

  • Page 31: Identifying Optical Drive Types

    Your computer may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your optical drive has this logo... www.gateway.com Your drive type Use your drive for... is... Installing programs, playing audio CDs, and accessing data.

  • Page 32: Playing Discs

    CHAPTER 3: Setting Up and Getting Started If your optical drive has this logo... RECORDER Playing discs Playing a CD Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. A standard compact disc (CD) can hold an entire album of digital songs and can be played on a CD player or your computer’s CD drive.
  • Page 33 Playing a DVD A Digital Versatile Disc (DVD) is similar to a standard CD but has greater data capacity. Because of this increased capacity, full-length movies, several albums of music, or several gigabytes of data can fit on a single disc. DVDs can be played on a DVD player or a DVD drive-equipped computer.

  • Page 34: Creating Discs

    CHAPTER 3: Setting Up and Getting Started Creating discs Recording to optical discs You can use the disc burning program on your computer to copy tracks from a music CD to your hard drive, copy or create data discs, create music CDs, create video DVDs, and more. For more information about creating CDs and DVDs, see your online User Guide.

  • Page 35: Memory Card Types

    Also, remove the memory card from the reader before you turn off the computer. the memory card, or you will have to restart the computer to re-enable the memory card reader. www.gateway.com drive), then double-click the file name. Caution Do not remove the memory card or turn off the computer while...

  • Page 36: Adjusting The Volume

    CHAPTER 3: Setting Up and Getting Started Adjusting the volume You can adjust volume using your speakers’ controls or the Windows volume controls. You can also adjust the volume of specific sound devices in your computer. To adjust the overall volume using hardware controls: •...
  • Page 37 To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and drag sliders for individual devices. Adjust the Windows Sounds slider to change system sounds volume independently of general volume (such as the volume used for music and game sounds).

  • Page 38: Configuring The Audio Jacks

    CHAPTER 3: Setting Up and Getting Started Configuring the audio jacks If the back of your computer has five audio jacks, they are universal jacks. This means that they can be used for more than one purpose. For example, the blue jack on the computer can be a stereo in jack or a stereo out jack.

  • Page 39: Installing A Printer, Scanner, Or Other Device

    Help and Support. Type installing devices in the Search Help box, then press E NTER Parallel and serial port devices are not plug-and-play. See the device documentation for detailed information and installation instructions. www.gateway.com ® ), Universal Serial Bus “Checking Out Your Computer” on page...
  • Page 40 CHAPTER 3: Setting Up and Getting Started...

  • Page 41: Chapter 4: Advanced Hardware Setup

    Advanced Hardware Setup • Setting up your CrossFire video cards • Setting up RAID • Overclocking the processor • Setting up multiple monitors CHAPTER4...

  • Page 42: Setting Up Your Crossfire Video Cards

    CHAPTER 4: Advanced Hardware Setup Setting up your CrossFire video cards If your computer came with two CrossFire™ video cards installed, they must be connected correctly to work. To connect your CrossFire video cards: Connect the CrossFire cable’s VHDCI plug to the VHDCI port on the upper (“primary”) of the two Crossfire cards.
  • Page 43 If your monitor has a DVI connection, connect your monitor’s DVI cable to the longer of the two DVI cables. - OR - If your monitor has only a VGA connection, connect the DVI-to-VGA adapter to the longer of the two DVI cables, then connect your monitor’s VGA cable to the adapter.
  • Page 44 CHAPTER 4: Advanced Hardware Setup To configure your CrossFire video cards: Click Center, then click ATI Catalyst Control Center. The Control Center opens. Change the settings you want, then click OK. For more information, see the program’s online help. Connecting multiple displays to your CrossFire video cards When CrossFire is disabled and the interconnect cable is not attached (when both cards are acting as standard video...

  • Page 45: Setting Up Raid

    Dividing up files between multiple hard drives like this is called striping. www.gateway.com...

  • Page 46: Raid 1 For Security

    CHAPTER 4: Advanced Hardware Setup In the graphic below, each letter represents a unique block of data, and each column represents a separate hard drive. How it makes file storage cheaper Because RAID 0 lets your computer see multiple hard drives as a single drive, you can install several lower capacity (less expensive) drives and have the same single-drive storage simplicity and capacity as a larger, more expensive hard drive.

  • Page 47: Raid 5 And 10 For Both: Performance And Security

    RAID 5 stripes both data and parity information (error-checking information) across multiple drives. Striping across drives improves overall performance, and the parity information provides data protection. Because of the error-correction capabilities, if a drive fails, the data can be quickly and automatically fixed. www.gateway.com RAID 1...
  • Page 48 CHAPTER 4: Advanced Hardware Setup In the graphic below, each letter represents a unique block of data, and the number next to each number represents which copy of the data files are stored. The “P” next to a letter represents parity (error-checking) information, and each column represents a separate hard drive.

  • Page 49: Preparing Your Computer For Raid

    RAID before your computer can use it. To enable RAID on your computer: Start (or restart) your computer. As soon as your computer turns on and the Gateway logo appears on the screen, press F2. The BIOS Setup utility opens.
  • Page 50 CHAPTER 4: Advanced Hardware Setup Creating a RAID volume Because RAID can be configured so many ways, this procedure covers only the basics. To configure RAID: Start (or restart) your computer. During startup, the RAID option screen appears. (Number and specifications of your drives may vary from the example.) While the RAID option screen is open, press C Matrix Storage Manager opens.
  • Page 51 Change the following settings: • Name—Type a volume name (up to 16 characters) or use the default name, then press E RAID Level—Press ↑ or ↓ to select the RAID level, • then press E NTER Select Disks—Press ↑ or ↓ to highlight drives, press •...

  • Page 52: Adding Or Replacing A Raid Drive

    Your new drive acts as a “hot spare” for the array. Getting help For more information on RAID concepts, configuration, and maintenance, search for RAID FAQ information on the Gateway Technical Support Web site (www.gateway.com) and the Intel Support & Downloads Web site (support.intel.com). . A warning message appears. ELETE .

  • Page 53: Overclocking The Processor

    Press the arrow keys to select the Performance tab. Press the arrow keys to highlight Set Processor Multiplier, then press E Press the - (minus) or + (plus) key repeatedly to adjust the multiplier, then press E www.gateway.com NTER NTER “Preventing static...

  • Page 54: Setting Up Multiple Monitors

    CHAPTER 4: Advanced Hardware Setup Press F10 to exit BIOS, then press Y to accept the changes. The screen displays the message “Turn off power and reinstall the jumper in Normal mode position.” Turn off the computer. Disconnect the power cord and follow all anti-static precautions.

  • Page 55: Chapter 5: Upgrading Your Computer

    Upgrading Your Computer • Preventing static electricity discharge • Opening and closing the case • Adding or replacing memory • Replacing the system battery • Adding or replacing an optical disc drive • Replacing the memory card reader • Adding or replacing a hard drive •...

  • Page 56: Preventing Static Electricity Discharge

    CHAPTER 5: Upgrading Your Computer Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power cord and modem and network cables before opening the case. To prevent risk of electric shock, do not insert any object into the vent holes of the power supply.

  • Page 57: Opening The Case

    Remove the security tape on the rear edge of the side panel. Remove the thumbscrew on the side panel cover. For the location of the thumbscrew, see from these illustrations. www.gateway.com “Preventing static electricity Important Your computer hardware options and port locations may vary “Back” on page...
  • Page 58 CHAPTER 5: Upgrading Your Computer Lift the cover release lever, then swing the side panel away from the computer.

  • Page 59: Removing The Front Bezel

    Removing the front bezel To remove the front bezel: • Push on the three spring tabs, grasp the right side of the front bezel, then pull the bezel out and away from the case. Spring tabs...

  • Page 60: Closing The Case

    CHAPTER 5: Upgrading Your Computer Closing the case Replacing the front bezel To replace the front bezel: Insert the tabs on the left side of the bezel into the slots in the left side of the computer. Tabs and slots Swing the right side of the bezel in so the tabs on the right side of the bezel go into the slots on the right side of the computer.

  • Page 61: Adding Or Replacing Memory

    To install or replace DIMM memory: Remove the side panel by following the instructions in “Removing the side panel” on page For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface. www.gateway.com...
  • Page 62 CHAPTER 5: Upgrading Your Computer Find the memory module banks on your system board. Channel B slot 1 Channel B slot 0 Channel A slot 1 Channel A slot 0 If you are removing a DIMM from the memory module bank, gently pull the plastic tabs away from the sides of the memory module and remove it.

  • Page 63: Replacing The System Battery

    Remove the side panel by following the instructions in “Removing the side panel” on page For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface. www.gateway.com (Start), right-click Computer, then click...
  • Page 64 CHAPTER 5: Upgrading Your Computer Locate the old battery on the system board and note its orientation. You will need to install the new battery the same way. below. Push the battery release tab. The battery pops out of the socket. Make sure that the positive (+) side of the new battery is facing up, then press the battery into the socket until it snaps into place.

  • Page 65: Adding Or Replacing An Optical Disc Drive

    You will reconnect the cables after you install the new drive. (CD/DVD drive shown.) Remove the drive thumbscrew from the CD or DVD drive. www.gateway.com Important The color and shape of your replacement drive's front cover may Drive thumbscrew...

  • Page 66: Replacing The Memory Card Reader

    CHAPTER 5: Upgrading Your Computer Slide the drive release latch toward the back of the computer to release the drive. Slide the drive forward and out of the drive bay. If you are replacing a drive, note any jumper settings on the old drive and set the jumpers on the new drive to be the same.
  • Page 67 Disconnect the memory card reader cables, noting their locations and orientation. (You will reconnect the cables after you install the new memory card reader.) Remove the thumbscrew holding the card reader in the drive bay. Thumbscrew Slide the drive release latch back to release the card reader, then slide the card reader out of the case.

  • Page 68: Adding Or Replacing A Hard Drive

    CHAPTER 5: Upgrading Your Computer Adding or replacing a hard drive To add or replace a hard drive: Remove the side panel by following the instructions in “Removing the side panel” on page If you are adding a new drive, slide the drive release latch toward you, then go to - OR - If you are replacing an existing drive, go to the next...
  • Page 69 Remove the hard drive by sliding it out of the drive bay. Note any jumper settings on the old drive and set the jumper on the new drive to be the same. If you are installing a new drive, follow the manufacturer’s instructions.
  • Page 70 CHAPTER 5: Upgrading Your Computer If you are replacing a drive, reconnect the drive cables using your notes from drive, follow the manufacturer’s instructions for connecting it to the system board. You can also refer to the following figure: Replace the side panel by following the instructions in “Replacing the side panel”...

  • Page 71: Replacing The Front Fan

    Remove the fan cover by squeezing the top (1) and bottom (1), then pulling the cover (2) out. Disconnect the fan cable from the system board. The location of the fan connection may vary, so trace the fan cable from the fan to the system board. www.gateway.com...
  • Page 72 CHAPTER 5: Upgrading Your Computer Remove the fan mount by pressing in on the flat area (1) near the front, then rotating the fan mount (2) back. Slide the old fan out of the fan mount. Slide the new fan into the fan mount. to the system board when rotating the fan mount.

  • Page 73: Replacing The Rear Fan

    Remove the side panel by following the instructions in “Removing the side panel” on page Disconnect the fan cable from the system board. The location of the fan connection may vary, so trace the fan cable from the fan to the system board. www.gateway.com...
  • Page 74 CHAPTER 5: Upgrading Your Computer Remove the four screws that secure the fan to the inside back of the computer, then remove the fan from inside the computer. Note the orientation of the fan and install the new fan the same way. Insert the new fan into the computer and line it up with the screw holes on the back of the computer, then replace the screws that secure it to the back of the...

  • Page 75: Replacing The Power Supply

    Install the new power supply into the case, then install the three screws to secure the power supply to the case. Reconnect the power supply cables using your notes from Replace the side panel by following the instructions in “Replacing the side panel” on page www.gateway.com Step Screws...

  • Page 76: Replacing The Heat Sink And Processor

    CHAPTER 5: Upgrading Your Computer Replacing the heat sink and processor Tools You need a Phillips screwdriver to replace the heat sink. To replace the heat sink and processor: Remove the side panel by following the instructions in “Removing the side panel” on page For more stability, place your computer on its side.
  • Page 77 Loosen the four screws that secure the heat sink to the system board, then remove the heat sink. (The screws cannot be completely removed.) Caution The heat sink has Thermal Interface Material (TIM) located on the bottom of it. Use caution when you remove the old heat sink or unpack the new heat sink so you do not damage the TIM.

  • Page 78: Replacing The I/O Board

    CHAPTER 5: Upgrading Your Computer Replace the fan cover. Return your computer to its upright position. Replace the side panel by following the instructions in “Replacing the side panel” on page Replacing the I/O board Tools You need a Phillips screwdriver to replace the I/O board. To replace the front I/O board: Remove the side panel by following the instructions in “Removing the side panel”...
  • Page 79 Remove the screw that secures the front I/O panel board to the computer, then remove the I/O panel board by pushing it toward the back of the computer. Disconnect the cable from the old I/O panel board and connect it to the new I/O panel board.

  • Page 80: Adding Or Replacing An Expansion Card

    CHAPTER 5: Upgrading Your Computer Adding or replacing an expansion card To add or replace an expansion card: Remove the side panel by following the instructions in “Removing the side panel” on page from the illustrations below. Loosen the thumbscrew on the expansion card cover. Open the expansion card cover.
  • Page 81 To remove the PCIx card support brackets, slide them toward the back of the case (1) until they slip free, then pull the front of the brackets away from the computer (2) and remove them. For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface.

  • Page 82: Replacing The System Board

    CHAPTER 5: Upgrading Your Computer Install the new card into the expansion slot. You can slightly seesaw the card end-to-end to help insert the card, but do not bend the card sideways. Refer to the following illustration for help: Tighten the thumbscrew on the expansion card cover. Reconnect the expansion card cables (if any) using your notes from manufacturers instructions.
  • Page 83 Disconnect any cables that are attached to any expansion cards, noting their locations and orientation. (You will reconnect the cables after you install the cards on the new board.) Remove the expansion cards by following the instructions in “Adding or replacing an expansion card”...
  • Page 84 CHAPTER 5: Upgrading Your Computer Find the memory module banks on your system board. Gently pull the plastic tabs away from the sides of the memory modules, then remove them. bottom of it. Use caution when you remove the old heat sink so you do not damage the TIM.
  • Page 85 Remove the seven system board screws. Screws Lift the system board up and out of the case. Align the new system board on the standoffs and secure it into the computer case with the screws. If your replacement system board does not include a...
  • Page 86 CHAPTER 5: Upgrading Your Computer Install the processor onto the new system board making sure that Pin 1 on the processor (indicated by the silk-screened arrow on the corner of the processor) aligns with Pin 1 on the processor socket (indicated by the absence of a pin hole in the processor socket), then return the lever to its locked position.
  • Page 87 Return your computer to its upright position. Replace the side panel by following the instructions in “Replacing the side panel” on page...
  • Page 88 CHAPTER 5: Upgrading Your Computer...

  • Page 89: Chapter 6: Maintaining Your Computer

    Maintaining Your • Setting up a maintenance schedule • Caring for your computer • Cleaning your computer • Updating Windows • Using BigFix • Managing hard drive space • Scheduling maintenance tasks • Moving from your old computer CHAPTER6 Computer...

  • Page 90: Setting Up A Maintenance Schedule

    CHAPTER 6: Maintaining Your Computer Setting up a maintenance schedule Use the following table to set up a regular maintenance schedule. Maintenance task Check for viruses Run Windows Update Manage hard drive space Clean up hard drives Scan hard drive for errors Defragment hard drive Back up files Clean computer case and...

  • Page 91: Caring For Your Computer

    Do not block the ventilation fan slots. If these slots are blocked, your computer may overheat, resulting in unexpected shutdown or permanent damage to the computer. • When storing your computer for an extended period of time, unplug AC power. www.gateway.com...

  • Page 92: Cleaning Your Computer

    CHAPTER 6: Maintaining Your Computer Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your computer performing at its best. You may want to gather these items and put together a computer cleaning kit: •...

  • Page 93: Cleaning The Keyboard

    If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy. To clean the mouse: • Wipe the bottom of the mouse with a damp, lint-free cloth. www.gateway.com...

  • Page 94: Cleaning Optical Discs

    CHAPTER 6: Maintaining Your Computer Cleaning optical discs Optical discs (CDs, DVDs, and Blu-ray Discs) get dirty from frequent handling. To clean an optical disc: Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. Updating Windows Windows Update helps you keep your computer up-to-date.

  • Page 95: Using Bigfix

    Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon. To fix the problem, click on that icon to open BigFix. To start BigFix: Click Tools, then click BigFix. To learn more about BigFix, click Help, then click Tutorial. www.gateway.com (Start), All Programs, Accessories, System...

  • Page 96: Managing Hard Drive Space

    CHAPTER 6: Maintaining Your Computer Managing hard drive space Windows provides several utilities you can use to check hard drive space, delete unnecessary files, defragment files, and back up files. Checking hard drive space To check hard drive space: Click window opens.

  • Page 97: Deleting Unnecessary Files

    Recycle Bin, to free hard drive space. To delete unnecessary files: Disk Cleanup Click Tools, then click Disk Cleanup. The Disk Cleanup dialog box opens. Click one of the options: www.gateway.com Shortcut Start Computer right-click drive (Start), All Programs, Accessories, System Properties...

  • Page 98: Checking The Hard Drive For Errors

    CHAPTER 6: Maintaining Your Computer • My files only cleans only the folders for the currently logged in user. • Files from all users on this computer cleans all folders. The Disk Cleanup dilalog box opens. Click to select the types of files you want to delete, then click OK.

  • Page 99: Defragmenting The Hard Drive

    Because defragmenting a drive may take hours to complete (depending on the size of the drive being defragmented), consider starting the process when you will not need the computer for several hours. www.gateway.com Important Error checking cannot scan a drive while the drive is being used,...

  • Page 100: Backing Up Files

    If you do not have a high-capacity backup device and you want to purchase one, you can visit the Accessories Store at www.gateway.com. (Start), All Programs, Accessories, System Help...
  • Page 101 To back up files: Click (Start) then click Computer. The Computer window opens. Right-click the drive that you want to back up, click Properties, then click the Tools tab. Click Backup Now, then click Run a file backup now.

  • Page 102: Scheduling Maintenance Tasks

    CHAPTER 6: Maintaining Your Computer Scheduling maintenance tasks Task Scheduler lets you schedule maintenance tasks such as running Disk Defragmenter and checking your drives for errors. Important Your computer must be on during scheduled tasks. If your computer is off, scheduled tasks will not run. To start the Task Scheduler: Click Tools, then click Task Scheduler.

  • Page 103: Moving From Your Old Computer

    Click Next, click Start a new transfer, then follow the on-screen instructions to complete the transfer. click Help and Support. Type transferring files in the Search Help box, then press E www.gateway.com (Start), All Programs, Accessories, System Help For more information about transferring files, click Start, then...

  • Page 104: Transferring Files And Settings Manually

    CHAPTER 6: Maintaining Your Computer Transferring files and settings manually You can manually transfer your personal data files by copying them to removable media, such as a writable disc, an external hard drive, a network location, or a flash drive. Finding your documents Many programs save your personal data files in the Documents or My Documents folder.
  • Page 105 Finding other files Use Windows Find or Search to locate other personal data files. For more information, see your online User Guide. You can often identify different data file types by looking at the file’s extension (the part of the file name following the last period).
  • Page 106 CHAPTER 6: Maintaining Your Computer...

  • Page 107: Chapter 7: Troubleshooting

    Troubleshooting • Safety guidelines • First steps • Troubleshooting • Restoring your computer • Telephone support CHAPTER7...

  • Page 108: Safety Guidelines

    Safety guidelines While troubleshooting your computer, follow these safety guidelines: Warning Never open your computer case while your computer is turned on and while the modem cable, network cable, and power cord are connected. Warning Make sure that you are correctly grounded before accessing internal components.

  • Page 109: Troubleshooting

    F2 while your computer restarts. Make sure that the IDE controllers are enabled. • Make sure that the drive is configured correctly by following the instructions in the drive documentation. • Reinstall the device driver. www.gateway.com 107. 122. “Identifying “Cleaning...
  • Page 110 An audio CD does not produce sound • Make sure that the disc label is facing up, then try again. • Some music CDs have copy protection software. You may not be able to play these CDs on your computer. •...

  • Page 111: Display

    For more information about changing the screen resolution, click Start, then click Help and Support. Type the phrase screen resolution in the Search Help box, then press E DVD drives • “CD or DVD drives” on page www.gateway.com NTER 103.

  • Page 112: Ethernet

    Ethernet You cannot see the other computers on your network • Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer. Make sure that the other end is plugged into a network router, switch, hub, or other network device.

  • Page 113: Expansion Cards

    If the Recycle Bin was emptied before you try to restore a file, the file cannot be restored. You need to restore your computer to a working condition • “Restoring your computer” on page www.gateway.com NTER key, the file HIFT 122.

  • Page 114: Hard Drive

    Hard drive You see an “Insufficient disk space” error message • Delete unnecessary files from the hard drive using Disk Cleanup. For instructions on deleting unnecessary files, “Deleting unnecessary files” on page click Help and Support. Type the phrase file management in the Search Help box, then press E •...

  • Page 115: Internet

    ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties. www.gateway.com 115. Help For more information about troubleshooting Internet 115.

  • Page 116: Keyboard

    Connecting to a Web site takes too long Many factors can affect Internet performance: • The condition of the telephone lines in your residence or at your local telephone service • The condition of the Internet computers to which you connect and the number of users accessing those computers •...

  • Page 117: Media Center

    Media Center mode is available only on Windows Vista Home Premium and Ultimate versions. To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com. Help For more information about Windows Media Center, click Start, then click Help and Support.
  • Page 118 • Quality of video cables—Poor quality or the incorrect type of video cables can cause problems and affect the video quality. Gateway recommends using high-quality video cables that can be purchased from www.gateway.com. optimal video quality. A loose cable connection can lower video quality.
  • Page 119 S-Video display device and automatically changes the display settings for the type of display device you are using. For more information, see the Gateway support Web site at www.gateway.com. You want to change display settings to get better TV or DVD image quality •...

  • Page 120: Memory

    You want to play recorded programs on other computers • A DVR-MS file recorded to DVD can be replayed on another computer running Media Center or on any computer that has a DVD player and DVD decoder software (such as WinDVD). The non-Media Center computer must also have at least Windows XP with Service Pack (SP) 1 or 2, Windows Media Player 9 or later, and the Windows patch Q810243 Update.

  • Page 121: Modem (Cable Or Dsl)

    If this is the first time you have accessed this category, the Location Information dialog box opens. Enter the information for your area, then click OK. www.gateway.com For the location of your network jack, see your setup poster or 109. (Start), then click Control Panel. The...
  • Page 122 Click the Dialing Rules tab, click the location from which you are dialing, then click Edit. Make sure that all settings are correct. click Help and Support. Type the keyword dialing in the Search Help box, then press E • Disconnect any answering machine, fax machine, or printer that is on the same line as the modem.
  • Page 123 Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further.

  • Page 124: Monitor

    Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics.

  • Page 125: Mouse

    Help and Support. Type the phrase network troubleshooting in the Search Help box, then press E Passwords Your computer does not accept your password • Make sure that C password. www.gateway.com 106. NTER is turned off, then retype the...

  • Page 126: Power

    Power Your computer will not turn on • Make sure that the power cord is connected to an AC power source and to your computer, and that your computer is turned on. • If your computer is plugged into a surge protector, make sure that the surge protector is connected securely to a power outlet, turned on, and working correctly.
  • Page 127 Right-click the printer you want to be the default printer, then click Set as Default Printer. • Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You see a “Printer queue is full” error message •...

  • Page 128: Sound

    Problem solving may also involve re-installing some or all of the computer’s software (also called recovering or restoring your system). Gateway provides everything you need to recover your system under most conditions.

  • Page 129: Recovering Pre-Installed Software And Drivers

    You can recover pre-installed software and drivers from a set of recovery discs (you must create the discs) or by using Gateway Recovery Center. www.gateway.com “Recovering pre-installed software 123. For instructions on 129.
  • Page 130 To create discs for recovering pre-installed software and drivers: Click Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Click Applications and drivers external media, then click Next. The What would you like to do? dialog box opens.
  • Page 131 Insert a blank, recordable disc into a recordable disc drive, then click Next. If an AutoPlay dialog box opens, click the x in the upper-right corner to close it. A dialog box opens that tells you the number of blank discs you need to create a full set of recovery discs.
  • Page 132 Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. drive, and your Start menu does not contain Gateway Recovery Center as an option, you must recover your software and drivers using software and driver recovery discs you have created. For instructions, “Recovering pre-installed software and drivers using recovery discs”...
  • Page 133 Insert a software and driver recovery disc into a CD or DVD drive. If an AutoPlay dialog box appears, click Run Grc_Vista.exe. If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start, open Computer and run the file Grc_Vista.exe on the disc.
  • Page 134 Click Next. If the software or driver is not shown on the list, and you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc. CHAPTER 7: Troubleshooting...

  • Page 135: Using Microsoft System Restore

    Help and Support. Type windows system restore in the Search Help box, then press E To restore using Microsoft System Restore: Click Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. www.gateway.com “Manually creating a restore point” on NTER (Start), Control Panel, System and...
  • Page 136 On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point dialog box opens. Click the restore point you want, click Next, then click Finish. A confirmation message box appears. Click Yes.
  • Page 137 Manually creating a restore point To manually create a restore point: Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. On the left side of the window, click Create a restore point or change settings, then click Next.

  • Page 138: Recovering Your System To Its Factory Condition

    To delete everything on your hard drive and re-install all factory software: If you can still run Windows: Click Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Click Recovery, then click Next. Your computer restarts. If you cannot run Windows: Turn on or restart your computer.

  • Page 139: Recovering Your System Using The Windows Dvd

    Insert the Windows DVD into one of your computer’s DVD-capable drives, then turn on or restart your computer. www.gateway.com Important Before your hard drive is recovered, your personal files will be Caution Continuing with the full factory recovery will delete everything...

  • Page 140: Telephone Support

    If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.

  • Page 141: Telephone Numbers

    Make sure that your computer is nearby at the time of your call. The technician may have you follow troubleshooting steps. Telephone numbers Gateway offers a wide range of customer service, Customer Care, and information services. Automated troubleshooting system Service description Use an automated menu system and your telephone keypad to find answers to common problems.

  • Page 142: Self-Help

    Support. Type the keyword practice in the Search Help box, then press NTER Tutoring Answers by Gateway answers to all of your “How do I...” questions on Gateway computers. For more information, go to www.gateway.com/answers. CHAPTER 7: Troubleshooting How to reach www.gateway.com/answers...

  • Page 143: Training

    Training Gateway provides the following computer-based training: Resource Service description Gateway A variety of courses and Learning tutorials are available on CD. Libraries Select from several easy-to-use learning libraries. Online More than 450 online courses Training from are available from Learn With Learn With Gateway.
  • Page 144 CHAPTER 7: Troubleshooting...

  • Page 145: Appendix A: Legal Notices

    APPENDIXA • Important safety information • Regulatory compliance statements • Environmental information • Notices Legal Notices...

  • Page 146: Important Safety Information

    Always follow these instructions to help guard against personal injury and damage to your Gateway system. Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.

  • Page 147: Replacement Parts And Accessories

    • The system was dropped or the cabinet is damaged. • The system performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Regulatory compliance statements United States of America Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules.

  • Page 148: Fcc Declaration Of Conformity

    Phone: 800-846-2000 Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. This device complies with Part 15 of the FCC Rules. Operation of this device is subject to the...

  • Page 149: Laser Safety Statement

    CD or DVD drive. All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products”...

  • Page 150: External Television Antenna Grounding

    If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and static charges.
  • Page 151 Power lines Warning When installing or realigning an outside antenna system, extreme care should be taken to keep from touching such power lines or circuits. Contact with them could be fatal. Do not locate the antenna near overhead light or power circuits, or where it could fall into such power lines or circuits.

  • Page 152: Environmental Information

    Due to continuing system improvements, Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

  • Page 153: Macrovision Statement

    Gateway and the Black-and-White Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation.
  • Page 154 APPENDIX A: Legal Notices...

  • Page 155: Index

    Index AC power connector accessories safety precautions activity indicators See indicators application buttons application key arrow keys audio audio in jack center speaker jack configuring jacks front speaker jack headphone jack line in jack line out jack microphone jack muting rear speaker jack recording S/PDIF jack...
  • Page 156 CD drive adding identifying locating drive replacing See also optical drive troubleshooting cellular phone memory cards Certificate of Authenticity cleaning audio CD case computer screen keyboard LCD panel mouse screen cleaning CRT screen clicking clock speed closing computer case front bezel unresponsive program CompactFlash configuring...
  • Page 157 User Guide double-clicking dragging drivers recovery discs re-installing drives backing up files checking for errors checking for free space defragmenting optical recordable CD www.gateway.com recordable DVD troubleshooting DSL modem connecting troubleshooting cleaning copying drive inserting playing recording troubleshooting DVD drive...
  • Page 158 I/O panel replacing function keys Gateway contact information model number serial number Support Gateway Recovery Center re-installing drivers re-installing programs re-installing software hard drive adding backing up files checking for errors checking for free space defragmenting deleting files and folders...
  • Page 159 BigFix checking for drive errors checking hard drive space cleaning case cleaning CD www.gateway.com cleaning computer display cleaning computer screen cleaning DVD cleaning keyboard cleaning monitor cleaning mouse cleaning optical disc defragmenting...
  • Page 160 mouse buttons changing settings cleaning clicking double-clicking moving pointer moving screen objects opening files, folders, and programs pointer PS/2 port right-clicking scroll wheel selecting screen objects troubleshooting USB port moving files from old computer pointer screen objects settings from old computer MP3 player memory cards multimedia...
  • Page 161 See memory rebooting computer recordable drive www.gateway.com recording audio files optical discs recovering defaults drivers programs software system Windows with Gateway Recovery with Windows DVD with Windows System recovery discs creating drivers programs software using re-installing defaults drivers programs software...
  • Page 162 Task Schdeuler techinal support Support technical support automated Technical Support tips before contacting tutorial service telephone support training classroom Gateway Learning Libraries troubleshooting...
  • Page 163 Learn With Gateway transferring files from old computer settings from old computer troubleshooting add-in cards audio automated system cable modem cards CD drive dial-up modem dial-up modem speed display DSL modem DVD drive Ethernet network faxes files general guidelines hard drive...
  • Page 164 Index Zip drive Zip drive port...
  • Page 166 MAN BTX CONS REF GDE V R1 2/07...

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