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Problem solving guide
The door will not open
Possible cause
The washing machine is
not connected to the
electricity supply and/or is
not switched on.
Access via a code has
been activated.
Power cut.
The door was not correctly
engaged.
There is still water in the
drum and the machine is
unable to drain.
For safety reasons the drum door cannot be opened if the suds temperature is
higher than 55°C.
42
Insert the plug in the socket and switch on and / or
switch the machine on with the K button.
Deactivate the code as described in the Settings
menu.
Open the drum door as described in the next
section.
Press hard against the lock side of the drum door
and then press the Door button.
Clean the drain filter and drain pump as described
in the next section.
Remedy
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