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Miele W 5965 WPS Operating Instructions Manual

Front-loading washing machine
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Operating instructions

for Washing machine
W 5965 WPS
en - AU, NZ
To avoid the risk of accidents
or damage to the machine,
it is essential to read these
instructions before it is installed
and used for the first time.
M.-Nr. 09 188 270



  Summary of Contents for Miele W 5965 WPS

  • Page 1: Operating Instructions

    Operating instructions for Washing machine W 5965 WPS en - AU, NZ To avoid the risk of accidents or damage to the machine, it is essential to read these instructions before it is installed and used for the first time.
  • Page 2: Table Of Contents

    Contents Caring for the environment ......... . 6 Warning and Safety instructions .
  • Page 3 Contents Delay start............29 Programme overview.
  • Page 4 The Miele Waterproof system ........
  • Page 5 Contents Technical data ........... 69 Consumption data .
  • Page 6: Caring For The Environment

    Caring for the environment Disposal of the packing Disposal of your old appliance material or machine The transport and protective packing Electrical and electronic appliances / has been selected from materials which machines often contain materials are environmentally friendly for disposal which, if handled or disposed of and can normally be recycled.
  • Page 7: Warning And Safety Instructions

    Warning and Safety instructions This washing machine is not This washing machine conforms to intended for use by persons (including current safety requirements. children) with reduced physical, Inappropriate use can, however, sensory or mental capabilities, or lack lead to personal injury and damage of experience and knowledge, unless to property.
  • Page 8 If the connection cable is faulty, it data on the data plate (voltage and must only be replaced by a Miele rated load) match the mains electricity approved service technician to protect supply. If in any doubt, consult a the user from danger.
  • Page 9: Correct Use

    Turn off the tap if the machine is to washing machine unless authorised to be left for any length of time (e.g. holi- do so by Miele. day), especially if there is no floor drain (gully) in the immediate vicinity.
  • Page 10 Step back and instructions on the packaging. If in wait until the steam has dissipated. doubt, contact Miele or your Miele Chartered Agent. Accessories Fabrics that have been treated with Only use genuine Miele spare parts solvent-based cleaning agents must be and accessories with this appliance.
  • Page 11: Operating The Washing Machine

    Operating the washing machine Control panel a Start/Stop button f Extra option buttons with indicator For starting the programme selected lights and cancelling a programme once it Various Extras can be added to the has started. washing programmes. b Display with X, OK, Y buttons. g Programme selector See the next pages for more For selecting a programme.
  • Page 12: Display

    Operating the washing machine Display Multiple selections A tick will indicate which value was selected. Further extras Water plus Extra rinse Push the X or Y button to move the text in the display upwards or downwards. Confirm the selected value with OK. Then select the next value.
  • Page 13: Optional Programme Packages

    Operating the washing machine Optional programme packages The following can be set via the display: You can can retrospectively purchase one or more programme packages. – Wash temperature – Final spin speed These will be uploaded into the electronics of your washing machine. –...
  • Page 14: Before Using For The First Time

    Before using for the first time Preparing the appliance for 2. Setting the language You will be asked to select the language you require for the display. It Before using the washing machine is possible to change the language at for the first time, ensure that it is any time via the programmable correctly installed and connected.
  • Page 15 Before using for the first time 4. Reminder to remove transit bars 6. Running your first programme The washing machine has a load To avoid the risk of damage, the sensor which provides assistance with transit bars must be removed before loading and instructions on adding the machine is used for the first time.
  • Page 16: Calibrating The Load Sensor To Zero

    Calibrating the load sensor to zero Before you can use the washing machine, the load sensor has to be calibrated to zero as you would with bathroom scales. ^ Switch on the washing machine. ^ Open the drum door. ^ Turn the programme selector to the Cottons programme.
  • Page 17: Washing Environmentally And Economically

    Washing environmentally and economically Energy and water consumption – Hot and cold water connection is standard in this machine. Hot water – Water consumption and energy connection offers the following usage are determined by the size of advantages: the load. To make the most out of –...
  • Page 18: How To Wash Correctly

    How to wash correctly Brief instructions If you use a solvent-based The headings numbered A, B, C, . . . cleaning agent (e.g. one containing show the operating sequence and can benzene) to pre-treat a stain, make be used as brief instructions. sure that any plastic parts (e.g.
  • Page 19 How to wash correctly B Switch on the washing machine Via the programmable function Further programmes/Settings 4: The interior drum lighting will come on. It will go out a few minutes later to save energy. To switch the drum lighting back on, press the Door button.
  • Page 20 How to wash correctly D Select a temperature / spin speed E Selecting Extras The suggested temperature and/or spin speed can be changed if required. Cottons 60°C 1600 rpm Duration: 1:34 h ^ Push the X or Y button to change the temperature.
  • Page 21 How to wash correctly F Loading the drum Make sure that no garments are ^ Press the Door button to open the caught between the drum door and drum door. seal. The load size indicator display will appear. Load < 25% The display shows the amount of laundry loaded in the drum as a % (in 25% steps) of the maximum load...
  • Page 22 How to wash correctly G Add detergent It is important to dispense the correct amount because too little detergent When the door is closed, the load size results in: indicator will be replaced with the detergent percentage display. – Laundry not getting properly clean and with time it may become grey Detergent and hard to the touch.
  • Page 23 How to wash correctly H Select the Timer (if required) ^ Push the + button and select the programme. See "Delay start" for more information. I Start the programme ^ Press the flashing Start/Stop button. If a Delay start time has been set, then this will count down in the display.
  • Page 24 How to wash correctly J Remove the laundry when the Check that all items have been programme has finished. removed from the drum. Left items In the Anti-crease phase after the might shrink in the next wash or programme has finished, the following discolour other items.
  • Page 25: Extras

    Extras Extra quiet Select or deselect the Extras via the appropriate buttons. You can reduce the noise level of the washing machine if you want to wash Steam smoothing during rest periods, e.g. at night. Laundry is smoothed with steam at the When selecting Extra quiet, the end of the programme to reduce machine won't spin and Rinse hold will...
  • Page 26: Further Extras 4

    Extras Further extras 4 You can now use the display to select the soak time you require. The display shows the sub-menu Further extras. Soak duration 0:30 h:min Leave the sub-menu Further extras by pushing the Further extras 4 (0:00 - 6:00 h) button.
  • Page 27: Selectable Extras

    Extras Selectable Extras Cottons Minimum iron Delicates Woollens / Hygiene Express 20 Automatic plus Shirts Denim Dark garments Sportswear Trainers Outerwear Proofing Soft toys First wash Silks / Pillows Curtains Separate rinse Starch Extra is activated automatically and can be deselected. Extra is activated automatically and cannot be deselected.
  • Page 28: Spinning

    Spinning Final spin speed Rinse and interim spin There is a spin after the main wash and Programme between the rinses. A reduction in the Cottons 1600 final spin speed will also reduce the Minimum iron 1200 interim spin speed. For some Delicates programmes with a spin speed of less Woollens /...
  • Page 29: Delay Start

    Delay start With Delay start you can choose when Change you want the programme to end. The You can subsequently select a later start of the programme can be delayed programme end time if you wish. from 15 minutes up to a maximum of 24 ^ Press the + button.
  • Page 30: Programme Overview

    Programme overview The "Additional programme packages" booklet will give you an overview of programme packages that can be uploaded to your washing machine. Cottons Cold to 95°C Max. load 8.0 kg Item Cottons, linens or cotton mix fabrics, e.g. table linen, towelling, underwear, T-shirts etc.
  • Page 31 Programme overview Express 20 Cold to 40°C Max. load 3.5 kg Item Cotton items that are only lightly soiled. Note The Extra option Short is automatically activated. Freshen up Max. load 1.0 kg Item Dry, unsoiled clothing that is lightly creased. Notes –...
  • Page 32 Programme overview Dark garments Cold to 40°C Max. load 3.0 kg Item Dark garments made from cotton or mixed fibres. Note Wash inside out. Drain / Spin – Drain only: Select No . Notes – Make sure you select the appropriate spin speed. Steam care Max.
  • Page 33 Programme overview Outerwear Cold to 40°C Max. load 2.5 kg ® ® Item Outerwear with membranes like Gore-Tex , SYMPATEX ® WINDSTOPPER etc. Notes – Zip up jackets before washing. – Do not use fabric conditioner. – You can proof outerwear items in the Proofing programme. However, we do not recommend proofing items after every wash.
  • Page 34 Programme overview Pillows Cold to 95°C 2 pillows (40 x 80 cm) or 1 pillow (80 x 80 cm) Item Washable pillows with feather, down or synthetic fillings. Note Please observe the instructions on the wash care label. Curtains Cold to 40°C Max.
  • Page 35: Garment Care Label Symbols

    Garment care label symbols Washing Drying The figure quoted in the bucket is the The number of dots indicates the maximum temperature the garment drying temperature can be washed at. The number of Normal temperature bars under the symbol indicates the Low temperature level of agitation permitted.
  • Page 36: Programme Sequence

    Programme sequence Main wash Rinses Spinning Water Wash Water Rinses Interim Final level rhythm level spin spin Cottons Minimum iron Woollens / Automatic plus Shirts – Express 20 Dark garments Delicates – Denim – Sportswear Trainers – Outerwear Proofing – –...
  • Page 37 Programme sequence d = Low water level Special features in the programme sequences: ( = Medium water level Anti-crease: e = High water level The drum will continue to rotate for up a = Intensive rhythm to 30 minutes after the programme end b = Normal rhythm to avoid creasing.
  • Page 38: Changing The Programme Sequence

    Changing the programme sequence Cancelling a programme Interrupting a programme ^ Switch the machine off with the K You can cancel a programme at any time after it has started. button. ^ Press the Start/Stop button. To continue with the same programme: ^ Switch the machine on again with the Options K button.
  • Page 39: Adding Or Removing Laundry After A Programme Has Started

    Changing the programme sequence Adding or removing laundry Safety lock after a programme has started The safety lock prevents the machine ^ Press the Door button to open the from being opened, the programme drum door. from being cancelled or the machine from being switched off during a ^ Add or remove items.
  • Page 40: Detergent

    Detergent The correct detergent Detergent Detergent Detergent Special Proofing Fabric detergent agent** softener universal coloured delicates fabrics* fabrics* Cottons – – – Minimum iron – – – Delicates – – Woollens / – – – – Hygiene – – – –...
  • Page 41 When Pre-wash is selected, it is recommended to use a liquid detergent dispenser insert in the detergent dispenser drawer j. The insert is available from your Miele Chartered Agent or from Miele. Only use proofing agents which are stated by the manufacturer as being "suitable for use on membrane textiles"...
  • Page 42: Detergent Dispensing Balls

    Detergent Detergent dispensing balls All modern detergents produced for Use a detergent dispensing ball when automatic front loading washing washing with liquid detergent. machines are suitable. Refer to the manufacturer's label on the Water softeners packaging to get information on the use and the dosage.
  • Page 43: Fabric Conditioners And Liquid Starch

    Detergent Fabric conditioners and liquid If starching frequently, thoroughly starch clean the dispenser compartment, Fabric conditioners especially the siphon tube and make garments soft to handle and help fabric conditioner channel, regularly. prevent static cling when tumble See "Cleaning the detergent drying.
  • Page 44: Cleaning And Care

    Cleaning and care Cleaning the drum (Hygiene Do not use solvents, abrasive Info) cleaners, glass cleaners or If you only wash at low temperatures or all-purpose cleaning agents. with liquid detergent over a long period These might damage plastic of time, organic deposits and surfaces and other components unpleasant odours can form in the because of the chemicals they...
  • Page 45 Cleaning and care Cleaning the detergent dispenser drawer housing ^ Clean the siphon. 1. Remove the siphon from ^ Use a bottle brush to remove compartment § and rinse under detergent residues and limescale warm running water. Clean the from the jets inside the detergent siphon tube in the same way.
  • Page 46: Cleaning The Filter In The Water Inlet

    Cleaning and care ^ First turn off the tap. Cleaning the filter in the water inlet ^ Unscrew the threaded union connecting the free end of the inlet The washing machine has a filter to hose to the tap. protect the water inlet valve. The accessible filter in the union in the open end of the inlet hose should be checked every six months, or more...
  • Page 47: Problem Solving Guide

    Operating instructions. With the help of the following notes, minor faults in the performance of the appliance, some of which may result from incorrect operation, can be put right without contacting Miele. Repair work to electrical equipment should only be carried out by a suitably qualified person in accordance with current local and national safety regulations.
  • Page 48: One Of The Following Fault Messages Appears In The Display

    Waterproof system The water protection – Turn off the tap. activated system has reacted. – Call Miele. Close the stopcock Technical fault xxx There is a fault. Start the programme Call Service again. If the fault message appears again, contact Miele.
  • Page 49: The Following Fault Message Appears In The Display At The End Of A Programme

    Problem solving guide The following fault message appears in the display at the end of a programme Fault message Possible cause Remedy Check hot water The water inlet of the Check whether inlet second hose (marked – the tap has been turned on red) is blocked.
  • Page 50: Problems With The Load Size Indicator Or Calibrating To Zero

    Problem solving guide Problems with the load size indicator or calibrating to zero Problem Possible cause Remedy There was laundry in – Remove the laundry from the The display indicates <25% a load of or no the drum when the drum.
  • Page 51: General Problems

    Problem solving guide General problems Problem Possible cause Remedy The machine feet are Level the machine (see The machine shakes during the spin cycle. not level. "Installation"). The laundry has not The machine detected Include both large and been spun properly and an imbalance during small items in the load as is still wet.
  • Page 52 Problem solving guide Problem Possible cause Remedy Large amounts of The water pressure is – Clean the filter in the detergent residue remain too low. water inlet. in the detergent – Select Water plus. dispenser drawer. Powder detergent used Clean the detergent with water softeners dispenser drawer and in can be sticky.
  • Page 53: The Drum Door Does Not Open When You Press The Door Button

    Problem solving guide The drum door does not open when you press the Door button Possible cause Remedy Insert the plug in the socket and switch on and/or The machine is not switch the machine on with the K button. connected to the electricity supply and/or is not switched on.
  • Page 54: Opening The Drum Door In The Event Of A Blocked Drain Outlet And/Or Power Failure

    Problem solving guide Opening the drum door in the Blocked drain outlet event of a blocked drain outlet If the drain outlet is clogged, more and/or power failure water will be retained in the machine (up to 25 litres). ^ Switch the washing machine off. There is a filter flap opener behind the Caution: If laundry has been detergent drawer fascia panel.
  • Page 55 Problem solving guide Once the flow of water ceases: Make sure the drain filter is securely tightened. Otherwise there is a risk of water leakage during use. To activate the ball valve and prevent a loss of washing detergent, pour approx. 2 litres of water through the detergent dispenser drawer after cleaning the drain filter.
  • Page 56: After Sales Service

    – your Miele Chartered Agent or machine in future years. – Miele (see back cover for contact If, for example, new programmes are details). developed or new fabrics are introduced, a Miele service technician...
  • Page 57: Installation And Connection

    Installation and connection Front view a Inlet hoses with "Waterproof system" h Detergent dispenser drawer for cold water and hot water i Drum door connection j Flap for fluff filter, drain pump and b Electrical connection emergency release c - f Flexible drain hose (with k Handle recesses for moving the detachable swivel elbow) machine...
  • Page 58: Rear View

    Installation and connection Rear view a Protruding lid for holding when f Transport brackets for inlet and drain moving the machine hoses b Electrical connection g Transit bar covers c Inlet hoses with "Waterproof system" h Transport brackets for inlet and drain for cold water hose and restraining clips for transit bars...
  • Page 59: Installation Surface

    If the machine is installed on a raised plinth, it has to be secured 1. Pull off the transit bar covers and against slippage during spinning using retaining clips (available from 2. use a screwdriver to prise out the Miele). covers.
  • Page 60 Installation and connection ^ Using the spanner supplied, turn the ^ Turn the right-hand transit bar 90°, left-hand transit bar 90°, then then ^ withdraw the transit bar. ^ withdraw the transit bar.
  • Page 61: Re-Fitting The Transit Bars

    Installation and connection To avoid the risk of injury, the holes for the transit bars must be covered after the transit bars have been removed. ^ Secure the transit bars to the back of the washing machine. Make sure that the upper hooks are above the retainers.
  • Page 62: Levelling The Machine

    Installation and connection Levelling the machine The machine must stand perfectly level on all four feet to ensure safe and proper operation. Failure to level the machine can result in the machine "banging" in the spin cycle or "walking" across the floor during operation.
  • Page 63: Building Under A Continuous Worktop / In A Kitchen Run

    Installation and connection Building under a continuous Washer and Dryer stack worktop / in a kitchen run A Miele tumble dryer can be stacked with the washing machine. A stacking – A special building under conversion kit* is required. kit* is necessary and can be purchased The machine lid must be replaced by from Miele.
  • Page 64: The Miele Waterproof System

    Installation and connection The Miele Waterproof system 2) Electronic unit and washing machine housing The Miele Waterproof system protects all parts of the washing machine from – Sump water damage. Any leaking water is collected in a The system consists of three main sump in the base of the appliance.
  • Page 65: Connection To The Water Supply

    Extension hose A 1.5 metre long (metal) extension hose is available from Miele as an optional extra. This hose is tested to withstand pressures of up to 14000 kPa and can The protective sleeve of the hose be used as a flexible extension to the must not be damaged or kinked.
  • Page 66: Cold Water Connection (Mains Water Supply)

    Installation and connection The washing machine is programmed Useful hints when connecting to the hot to cold water at the time of delivery. To and cold water supply. run the machine with hot water, it needs – The maximum temperature at the tap to be reprogrammed.
  • Page 67: Connection To The Drainage System

    Nut to a max. of 1.8 m), a second duo-drain pump is available with the c Hose clip corresponding kit from Miele. d End of the hose Drain hose connection: ^ Fit adapter a to the sink drain outlet using nut b.
  • Page 68: Electrical Connection

    Installation and connection Electrical connection The washing machine is supplied with a mains cable with moulded plug for connection to a 230V mains supply. The voltage, rated load and plug rating are given on the data plate. Please ensure these match the household mains supply.
  • Page 69: Technical Data

    Technical data Height 850 mm Width 595 mm Depth 615 mm Depth with door open 993 mm Height for building under 820 mm* Width for building under 600 mm Depth for building under 600 mm Weight 98 kg Capacity 8 kg dry laundry Voltage See data plate Rated load...
  • Page 70: Consumption Data

    Consumption data Consumption data for the nominated energy labelling programme according to AS/NZS 2040.1 & AS/NZS 2040.2 Standard Load Consumption data Energy Water Duration in kWh in litres Normal Cold Water Cottons Eco 40°C 8.0 kg 0.54 3 h 02 min Notes for test institutes: –...
  • Page 71 Consumption data Load Consumption data Energy Water Duration in kWh in litres Cottons 95°C 8.0 kg 2.30 2 h 04 min 60°C 8.0 kg 0.91 1 h 44 min 60°C 4.0 kg 0.76 1 h 24 min 40°C 8.0 kg 0.85 2 h 23 min 40°C...
  • Page 72: Settings Menu

    Settings menu Language The Settings menu is used to alter the washing machine's electronics to suit The display can be set to appear in changing requirements. one of several different languages. Settings can be altered at any time. You can select the language you want via the Language sub-menu.
  • Page 73: Gentle Action

    Settings menu Gentle action Suds cooling Activating gentle action reduces the When this is activated, additional drum action and is suitable for water flows into the drum at the end washing slightly soiled items more of the main wash to cool the suds gently.
  • Page 74: Lock Code

    Settings menu Lock code The following will appear in the display: The code prevents your machine being used without your knowledge. Lock code activated When the code has been activated, you have to enter a code after switching the Once the machine is switched off, it washing machine on.
  • Page 75: Temperature Unit

    Settings menu Temperature unit Keypad tone You can choose for the temperature to An audible tone sounds each time a be displayed in °C/Celsius or button is pressed. °F/Fahrenheit. The machine is delivered with the A tick L will appear beside the option keypad tone switched off.
  • Page 76: Standby Display

    Settings menu Standby display Memory To save energy, the display goes out If an Extra option has been selected after 10 minutes and the indicator for a programme, or the light for the Start/Stop button will start recommended temperature or spin flashing slowly.
  • Page 77: Water Intake

    Settings menu Water intake You can choose between cold water and hot water intake. Cold (The machine is delivered with this option selected as standard) The washing machine will be operated with cold water. Hot + cold To save energy, warm water will be used during the main wash if a temperature of 40°C or higher is selected.
  • Page 78: Optional Accessories

    20°C, while protecting the colour of your delicate garments. All the products can also be ordered UltraWhite from Miele (see back cover for contact This multi-purpose powder detergent details). has excellent stain removal properties and is suitable for white and light coloured laundry as well as heavily soiled coloured items.
  • Page 79 Sportswear The Miele sportswear detergent is designed to clean sportswear whilst taking care of the special microfibres used in these garments. It will help to neutralise and remove odours whilst protecting the colour of the fabric and preventing static build-up.
  • Page 80 Alteration rights reserved/4811 M.-Nr. 09 188 270 / 01...