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Miele W 5964 WPS Operating Instructions Manual

Washing machine w 5964 wps
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Operating instructions

for Washing machine
W 5964 WPS
en - GB
To avoid the risk of accidents or
damage to the machine it is
essential to read these instructions
before it is installed and used for the
first time.
M.-Nr. 09 312 510



  Summary of Contents for Miele W 5964 WPS

  • Page 1: Operating Instructions

    Operating instructions for Washing machine W 5964 WPS en - GB To avoid the risk of accidents or damage to the machine it is essential to read these instructions before it is installed and used for the first time. M.-Nr. 09 312 510...
  • Page 2: Caring For Our Environment

    Caring for our environment Disposal of the packing Disposal of your old machine material Electrical and electronic machines often contain materials which, if The transport and protective packing handled or disposed of incorrectly, has been selected from materials which could be potentially hazardous to are environmentally friendly for disposal human health and to the environment.
  • Page 3: Table Of Contents

    Contents Caring for our environment ......... 2 Warning and Safety instructions .
  • Page 4 Contents Changing a programme ..........40 Adding or removing laundry after a programme has started .
  • Page 5 The Miele Waterproof system ........
  • Page 6: Warning And Safety Instructions

    Any other usage is not supported by the manufacturer and could be dangerous. Miele cannot be held liable for damage resulting from incorrect or improper use or operation of the washing machine. The washing machine can only be used by people with reduced...
  • Page 7 Warning and Safety instructions Safety with children Children 8 years and older may use, clean or maintain the washing machine without supervision only if they have been shown how to do so in a safe way and understand the hazards involved. Children under 8 years of age must be kept away from the machine unless they are constantly supervised.
  • Page 8 Extension leads do not guarantee the required safety of the machine (e.g. danger of overheating). Faulty components must only be replaced by genuine Miele original spare parts. Only when these parts are fitted can the safety...
  • Page 9 Warning and Safety instructions Unauthorised repairs could result in unforeseen dangers for the user, for which Miele cannot accept liability. Repairs should only be undertaken by a Miele approved service technician. If the connection cable is faulty it must only be replaced by a Miele approved service technician to protect the user from danger.
  • Page 10 Warning and Safety instructions Correct use Do not install your washing machine in rooms where temperatures below freezing may occur. Frozen hoses may burst or split. The reliability of the electronic control unit may be impaired at temperatures below freezing point. Before using the washing machine for the first time, check that the transit bars at the rear of the machine have been removed (see section on "Installation and connection").
  • Page 11 A special descaling agent is available to order from the Miele Spare Parts Department or via the internet on Textiles which have been pre-treated in solvent based cleaning agents must be thoroughly rinsed in clean water before being washed in the machine.
  • Page 12 Warning and Safety instructions Accessories Accessory parts may only be fitted when expressly approved by Miele. If other parts are used, guarantee, performance and product liability claims will be invalidated. Miele cannot be held liable for damage caused by non-compliance with these Warning and Safety instructions.
  • Page 13: Operating The Washing Machine

    Operating the washing machine Control panel Start/Stop button Extra option buttons with indicator For starting the programme selected lights and cancelling a programme once it Various extra options can be added has started. to the washing programmes. Display with X, OK and Y buttons Programme selector See the following page for more For selecting a programme.
  • Page 14: Display

    Operating the washing machine Display Multiple option selection If a value is selected there will be a tick next to it. Further extras Water plus Extra rinse Press the X or Y button to scroll down or up the options in the display. Press the OK button to select the highlighted value.
  • Page 15: Optional Programme Packages

    – final spin speed downloading into your machine. – the soak time These have to be downloaded by a – delay start Miele service engineer. – cancellation of a programme The following programme packages can be downloaded into your machine – safety lock...
  • Page 16: Before Using For The First Time

    Before using for the first time Preparing the washing 2. Set the language machine You will be asked to select the language you require for the display. It Before using the machine for the first is possible to select another language time ensure that it is correctly at any time via Further programmes/ installed and connected.
  • Page 17 Before using for the first time 4. Reminder to remove transit bars 6. Run your first programme The washing machine has a sensor To avoid the risk of damage, the which measures the amount of laundry transit bars must be removed before in the drum.
  • Page 18: Calibrating The Load Sensor To Zero

    Calibrating the load sensor to zero After running the first programme, the load sensor has to be calibrated to zero as you would with bathroom scales. ^ Switch on the machine. ^ Open the drum door. ^ Turn the programme selector to Cottons.
  • Page 19: Washing Environmentally And Economically

    Washing environmentally and economically Energy and water consumption Detergent – Water consumption and energy – Do not exceed the amounts of usage are determined by the size of detergent recommended by the the load. manufacturer on the packaging. To make the most out of your –...
  • Page 20: How To Wash Correctly

    How to wash correctly Brief instructions If you use a solvent-based The headings numbered , . . . cleaning agent (e.g. one containing show the operating sequence and can benzene) to pre-treat a stain, make be used as brief instructions. sure that any plastic parts (e.g.
  • Page 21 How to wash correctly Switch on the washing machine Via the programme selector at the Further programmes/Settings4 The interior drum lighting will come on. position The drum lighting will go out automatically after five minutes. Press the Door button to switch the drum lighting back on again.
  • Page 22 How to wash correctly Select a temperature / spin speed Select an extra option(s) If required, you can change the suggested temperature and/or spin speed within a given range. Cottons 60°C 1600 rpm Duration: 2:59 h ^ Press the X or Y button to alter the temperature.
  • Page 23 How to wash correctly Load the drum Make sure that no items are caught ^ Press the Door button to open the between the drum door and seal. drum door. The load size indicator display will appear. Load < 25% The display shows the amount of laundry loaded in the drum as a % (in 25% steps) of the maximum load...
  • Page 24 How to wash correctly Add detergent It is important to dispense the correct amount, because When the door is closed, the load size indicator will be replaced with the too little detergent results in: detergent percentage display. – Laundry not getting properly clean and with time it may become grey Detergent and hard to the touch.
  • Page 25 How to wash correctly Select Delay start (if required) ^ Press the + button and set the time you wish the programme to end at. See "Delay start" for more information. Start the programme ^ Press the flashing Start/Stop button. If a delay start time has been set, then this will count down in the display.
  • Page 26 How to wash correctly Programme end - unload the drum Check that all items have been In the anti-crease phase after the removed from the drum. Items left in programme has finished, the following the drum could discolour other items will appear alternately in the display: in the next wash or become discoloured themselves.
  • Page 27: Extra Options

    Extra options Extra quiet Extra options are selected or deselected by pressing the appropriate If using your washing machine during button. quiet periods, you can reduce the noise levels even more. Steam smoothing If the Extra quiet extra option is At the end of the programme, the selected, the machine will activate the laundry is dampened with steam in...
  • Page 28: Further Extras 4

    Extra options Further extras 4 You can now use the display to select the soak duration you require. The Further extras sub-menu will open in the display. Soak duration 0:30 h:min Press the Further extras 4 button again to come out of the Further (0:00 - 6:00 h) extras sub-menu.
  • Page 29: The Following Extra Options Can Be Selected In Addition To The Programme

    Extra options The following extra options can be selected in addition to the programme: Cottons Minimum iron Delicates Woollens Hygiene Express 20 Automatic plus Shirts Denim Dark garments Sportswear Trainers Outerwear Proofing Soft toys First wash Silks Pillows Curtains Separate rinse Starch This extra option is activated automatically but can be deselected This extra option is activated automatically and cannot be deselected...
  • Page 30: Spinning

    Spinning Final spin speed Rinse and interim spin There is a spin after the main wash and Programme between the rinses. A reduction in the Cottons 1600 final spin speed will also reduce the Minimum iron 1200 interim spin speed. In some Delicates programmes, an additional rinse is Woollens...
  • Page 31: Delay Start

    Delay start With delay start you can choose when The display will show the hours and you want the programme to end. The minutes remaining until the start of the start of a programme can be delayed programme. from 15 minutes up to a maximum of 24 hours, allowing you to make use of To change delay start night-time economy electricity rates, for...
  • Page 32: Programme Chart

    Programme chart Please refer to the separate booklet for information on programmes available as additional programme packages. Cottons cold to 90°C Max. load 8.0 kg Use for Cotton, linen or cotton mix fabrics, e.g. table linen, towelling, underwear, T-shirts etc. Note The 60°/40°C programmes differ from the Eco /Eco...
  • Page 33 Programme chart Woollens cold to 40°C Max. load 2.0 kg Use for Machine-washable or hand-washable wool or wool blend fabrics. If the care label does not specify a temperature, wash using the cold setting. Note Reduce the spin speed for items which crease easily. Hygiene 30°C to 90°C Max.
  • Page 34 Programme chart Shirts cold to 60°C Max. load 2.0 kg Notes – Pre-treat collars and cuffs if necessary. – Wash silk garments in the Silks programme. Denim cold to 60°C Max. load 3.0 kg Notes – Wash denim inside out. –...
  • Page 35 Programme chart Trainers cold to 40°C Max. 2 pairs of shoes Use for Sports shoes only (do not use for leather shoes) Notes – Observe the manufacturer's care label. – Remove coarse soiling with a brush before washing. – Fasten any velco fasteners. –...
  • Page 36 Programme chart First wash cold to 40°C Max. load 3.0 kg Use for New items made of cotton, towelling and polyester fabric. Note Use this programme to wash any manufacturing residues out of new items. Silks cold to 30°C Max. load 1.0 kg Use for Silks and other handwashable fabrics with no wool content.
  • Page 37: Garment Care Label Symbols

    Garment care label symbols Washing Ironing The figure quoted in the bucket is the The number of dots indicates the maximum temperature the garment ironing temperature can be washed at. The number of Hot iron (max sole plate temp. bars under the symbol indicates the approx.
  • Page 38: Programme Sequence

    Programme sequence Main wash Rinses Spinning Water Wash Water Rinses Interim Final level rhythm level spin spin 1)2) Cottons Minimum iron Woollens Automatic plus Shirts – Express 20 Dark garments Delicates – Denim – Sportswear Trainers – Outerwear Proofing – –...
  • Page 39 Programme sequence = Low water level Special features in the programme sequences: = Medium water level Anti-crease: = High water level At the end of every programme, with = Intensive rhythm the exception of the Woollens = Normal rhythm programme, the drum continues to turn at intervals for up to 30 minutes to help = Gentle rhythm prevent creasing.
  • Page 40: Changing The Programme Sequence

    Changing the programme sequence Cancelling a programme Interrupting a programme ^ Switch the machine off with the You can cancel a programme at any K button. time after it has started. ^ Press the Start/Stop button. To continue with the same programme: ^ Switch the machine back on with the Options K button.
  • Page 41: Adding Or Removing Laundry After A Programme Has Started

    Changing the programme sequence Adding or removing laundry Safety lock after a programme has started The safety lock prevents the machine ^ Press the Door button to open the from being opened or the drum door. programme cancelled during a wash programme.
  • Page 42: Detergent

    Do not use biological detergents on silk as the enzymes may damage the silk. Instructions for use and recommended dosage amounts are given on the detergent packaging. See “Optional accessories” at the end of this booklet for details of Miele branded care products including detergents and fabric conditioner. Liquid detergent...
  • Page 43 Detergent Universal Detergent Detergent Specialist Proofing Fabric detergent detergent* agent** conditioner coloureds delicates Cottons – – – Minimum iron – – – Delicates – – Woollens – – – – Hygiene – – – – Express 20 – – – Automatic plus –...
  • Page 44: Water Softeners

    Normally soiled Miele branded water softening tablets Visibly dirty and/or just a few slight are available from the Miele Spare Parts stains. Department or via the internet on Heavily soiled Visible dirt and stains and/or dried on Use a quantity of detergent as for soft soiling.
  • Page 45: Fabric Conditioners And Liquid Starch

    Detergent Fabric conditioners and liquid If starching frequently, thoroughly starch clean the dispenser compartment, Fabric conditioners make garments soft especially the siphon tube and to handle and help prevent static cling fabric conditioner channel, regularly. when tumble drying. See "Cleaning the detergent dispenser drawer".
  • Page 46: Cleaning And Care

    Cleaning and care A range of Miele branded cleaning and Do not use solvents, abrasive conditioning products is available to cleaners, glass cleaners or order from the Miele Spare Parts Department or via the internet at multi-purpose cleaning agents.
  • Page 47 Cleaning and care Cleaning the detergent dispenser drawer housing ^ Clean the siphon. 1. Remove the siphon from ^ Use a bottle brush to remove compartment and rinse under hot detergent residues and limescale running water. Clean the siphon tube from the jets inside the detergent in the same way.
  • Page 48: Cleaning The Filter In The Water Inlet

    Cleaning and care ^ First turn off the stopcock. Cleaning the filter in the water inlet ^ Unscrew the threaded union connecting the free end of the inlet The washing machine has a filter to hose to the stopcock. protect the water inlet valve. The accessible filter in the union in the open end of the inlet hose should be checked every six months, or more...
  • Page 49: Problem Solving Guide

    Problem solving guide With the help of the following notes, minor faults in the performance of the machine, some of which may result from incorrect operation, can be put right without contacting the Service Department. Repair work to electrical appliances should only be carried out by a suitably qualified person in strict accordance with current local and national safety regulations.
  • Page 50: One Of The Following Fault Messages Appears In The Display

    Problem solving guide One of the following fault messages appears in the display Fault message Possible cause Remedy Fault The water inlet is Check whether Water intake blocked or – the stopcock is Open stopcock restricted. opened properly. – the inlet hose is kinked. –...
  • Page 51: The Following Fault Messages Appear In The Display At The End Of The Programme

    Problem solving guide The following fault messages appear in the display at the end of the programme Fault message Possible cause Remedy Check detergent Excessive foam has built Check: up during washing. – the amount of detergent used. – the dosage level, if using Automatic dispensing.
  • Page 52: Problems With The Load Size Indicator Or Calibrating To Zero

    Problem solving guide Problems with the load size indicator or calibrating to zero Problem Possible cause Remedy There was already – Remove the laundry from the The display indicates <25% a load of or no laundry in the drum drum. load size is indicated when the machine –...
  • Page 53: General Problems

    Problem solving guide General problems Problem Possible cause Remedy The machine feet are Level the machine (see The machine shakes during the spin cycle. not level. "Installation and connection"). The laundry has not The machine detected Include both large and been spun properly and an imbalance during small items in the load as...
  • Page 54 Problem solving guide Problem Possible cause Remedy Large amounts of The water pressure is – Clean the filter in the detergent residue remain too low. water inlet. in the detergent – It may be useful to select dispenser drawer. the Water plus extra option.
  • Page 55: The Door Will Not Open

    Problem solving guide The door will not open Possible cause Remedy Insert the plug in the socket and switch on and / or The washing machine is switch the machine on with the K button. not connected to the electricity supply and/or is not switched on.
  • Page 56: Opening The Drum Door In The Event Of A Blocked Drain Outlet And/Or Power Failure

    Problem solving guide Opening the drum door in the Caution: if laundry has been event of a blocked drain outlet washed at a high temperature, water and/or power failure draining out of the machine will still ^ Switch the washing machine off. be hot.
  • Page 57 Problem solving guide Once the flow of water ceases: Make sure the drain filter is securely tightened. Otherwise there is a risk of water leakage during use. To avoid loss of detergent, pour approx. 2 litres of water into the detergent dispenser drawer after cleaning the drain filter.
  • Page 58: After Sales Service

    Miele service – your Miele Dealer or technicians during servicing work for testing purposes and for updating the – Miele (see back cover for contact machine's programme data. details). When contacting your Dealer or Miele, Guarantee...
  • Page 59: Installation And Connection

    Installation and connection Front view Inlet hose with "Waterproof" system Detergent dispenser drawer Electricity supply cable Drum door Flexible drain hose (with Access to drain filter, drain pump detachable swivel elbow) and emergency release Control panel Handle recesses for moving the machine Four height adjustable feet...
  • Page 60: Rear View

    Installation and connection Rear view Protruding lid for holding when Transport clip for inlet and drain moving the machine hoses Electricity supply cable Safety cap for transit bars Inlet hose with "Waterproof" system Transport clip for inlet and drain hoses and for storing transit bars Drain hose when not in use.
  • Page 61: Installation Surface

    1. Pull on the attached stopper, retaining clips (available from the Miele Spare Parts Dept). Otherwise 2. then use a screwdriver to release the there is the danger of the machine catch at the top.
  • Page 62 Installation and connection ^ Using the spanner supplied, turn the ^ Turn the right-hand transit bar 90°, left-hand transit bar 90°, then then ^ withdraw the transit bar. ^ withdraw the transit bar.
  • Page 63: Re-Fitting The Transit Bars

    Installation and connection To avoid the risk of injury the holes for the transit bars must be covered after the transit bars have been removed. ^ Secure the transit bars to the back of the washing machine. Make sure that the top catch is located above the holder.
  • Page 64: Levelling The Machine

    Installation and connection Levelling the machine The machine must stand perfectly level on all four feet to ensure safe and proper operation. Incorrect installation may increase electricity and water consumption and may cause the machine to move about. Screwing out and adjusting the feet The four adjustable screw feet are used to level the machine.
  • Page 65: Building Under A Continuous Worktop/In A Kitchen Run

    Installation and connection Washer and Dryer stack The fitting of building-under kits* A Miele tumble dryer can be stacked and stacking kits* must only be with the washing machine. A "WTV" undertaken by qualified and stacking kit* is necessary. competent persons, in accordance...
  • Page 66: The Miele Waterproof System

    Installation and connection The Miele Waterproof system 2) Electronic unit and washing machine housing The Miele Waterproof system protects the washing machine from water – Sump damage. Any leaking water is collected in a The system consists of three main sump in the base of the machine.
  • Page 67: Connection To The Water Supply

    Installation and connection Connection to the water supply The machine should be connected to the mains water supply in accordance The plastic casing of the safety with local and national safety valve contains electrical regulations. The German authorities do components. The Waterproof system not require it to have a non-return valve must only be connected to its own as the washing machine has been...
  • Page 68 Installation and connection Maintenance and care If you intend to unscrew the Miele Waterproof system hose from the stopcock it is essential to disconnect the machine from the electricity supply first. Only use a Miele Waterproof system hose should you need a replacement.
  • Page 69: Connection To The Drainage System

    If required, the drain hose can be extended to a length of 5 m. The necessary parts can purchased from the Miele Spare Parts Department or your Miele dealer. Adapter * For a delivery head of more than 1 m (up to a max.
  • Page 70: Electrical Connection U.k

    Installation and connection Electrical connection U.K. Non-rewireable plugs BS 1363 All electrical work should be carried out The fuse cover must be refitted when by a suitably qualified and competent changing the fuse, and if the fuse cover person, in strict accordance with is lost, the plug must not be used until a current national and local safety suitable replacement is obtained.
  • Page 71: Technical Data

    Technical data Height 850 mm Width 595 mm Depth 615 mm Depth with door open 993 mm Height for building under 820 mm Width for building under 600 mm Depth for building under 600 mm Weight 98 kg Capacity 8 kg dry laundry Voltage See data plate Connected load...
  • Page 72: Consumption Data

    Consumption data Load Consumption data Energy Water Duration in kWh in litres Cottons 90°C 8.0 kg 2.30 2 h 29 min 60°C 8.0 kg 1.52 1 h 59 min 60°C 4.0 kg 1.15 1 h 59 min 8.0 kg 0.94 2 h 59 min 4.0 kg 0.94...
  • Page 73: Notes For Test Institutes

    Consumption data Notes for test institutes: * The test programme conforms to EN 60456 and the energy label with Directive 1061/2010. Consumption data can vary from the nominal values given depending on water pressure, water hardness, water inlet temperature, room temperature, type and volume of load, fluctuations in the electricity supply and any extra options selected.
  • Page 74: Settings Menu

    Settings menu Language The Settings menu can be used to alter the machine's electronics to suit The display can be set to appear in changing requirements. one of several different languages. Settings can be altered at any time. You can change the language via the Language sub-menu.
  • Page 75: Gentle Action

    Settings menu Gentle action Suds cooling Activating gentle action reduces the When this is activated, additional drum action and is suitable for water flows into the drum at the end washing slightly soiled items more of the main wash to cool the suds gently.
  • Page 76: Lock Code

    Settings menu Lock code The following will appear in the display: The code prevents the washing machine being used without your Lock code activated knowledge. When the code has been activated, you Once the washing machine is switched have to enter a code after switching the off, it can only be used again if the lock washing machine on.
  • Page 77: Temperature Unit

    Settings menu Temperature unit Keypad tone You can chose for the temperature to An audible tone sounds each time a be displayed in °C/Celsius or button is pressed. °F/Fahrenheit. The machine is delivered with the The option which is currently set will keypad tone switched off.
  • Page 78: Standby Display

    Settings menu Standby display Memory To save energy, the display goes out If an extra option has been selected and the indicator light for the Start/ for a programme, or the Stop button starts flashing slowly. recommended temperature or spin speed has been altered, the machine The display will always go out, will store the changes in memory at...
  • Page 79: Optional Accessories

    Miele specialist detergents designed to suit the fabric being washed. Miele have also developed a "Outdoor wear" range of specialist CareCollection This specialist detergent will clean your detergents and conditioning products water-repellent outerwear with care.
  • Page 80 Fabric conditioner This liquid detergent is particularly suitable for cleaning coloured and dark The Miele fabric conditioner will give your laundry a fresh, natural fragrance. garments. The special formulation offers effective stain removal, even at It makes garments soft to handle and...
  • Page 84 Alteration rights reserved/0712/W 5964 WPS M.-Nr. 09 312 510 / 00...