DirecTV GenieGO Gen 1 Installation Manual page 26

DIRECTV GenieGO
TM
error message: "No DVrs configured"
∎ Verify external access set to allow on all HD-DVR's
∎ Close and relaunch application.
∎ Uninstall application or restore application to defaults and
reactivate client.
∎ If these steps fail, escalate as follows:
∎ Before escalating, the following minimum information is
required:
On GenieGO, go to Help and select Send error report
∎
∎ GenieGO serial number
∎ User dotcom e-mail address
Technician escalates to ISS who escalates to Incident/
∎
Problem Management.
Agents escalate to Incident/Problem Management.
∎
Error message and codes:
PC:
Message: Your DIRECTV GenieGO cannot access the
∎
playlist of one or more HD-DVR receivers on your home
network. Please make sure that Share Playlist is set to
Yes and External Access is set to allow in System Setup:
Whole-Home or visit www.directv.com/GenieGO for more
information. (8-54-0)
Others:
Message: An HD-DVR has not been found. No HD-DVR
∎
has been found or the HD-DVR that has been found does
not match our records. Please visit www.directv.com/
GenieGO for more information. (AR/4005)
Troubleshooting
26
Activation