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Summary of Contents for DirecTV Genie 2
- Page 1 DIRECTV Genie 2 ™ ® Product Manual Version 2.0 – 4/4/2017...
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Page 2: Product Manual—Genie
Product Manuals are intended to help customers understand the workings of the hardware devices. This Product Manual is posted online at att.com and at directv.com/manuals for customer access. The purpose of this document is to communicate information associated with the Genie 2™ and to provide an overview addressing specific functions of the device. -
Page 3: Table Of Contents
Product Manual—Genie 2™ Table of contents I. Overview .................................6 II. Hardware Information ..........................7 A. Front Panel ..............................................................B. Top Panel ............................................................... C. Rear Panel ..............................................................D. Side Panel ..............................................................E. Power Supply ............................................................F. Access Card and Access Card Interface ............................................ - Page 4 Product Manual—Genie 2™ FIGURES Figure 1: Genie 2 Front Panel ......................................................Figure 2: Genie 2 Top Panel ......................................................... Figure 3: Genie 2 Rear Panel ......................................................Figure 4: Genie 2 Side Panel ........................................................ Figure 5: EPS17 Power Supply ......................................................Figure 6: Tilt Error On-Screen Display ................................................
- Page 5 Product Manual—Genie 2™ Terminology Term Description Client DIRECTV Mini Set Top Boxes DIRECTV Server providing TV programming into the house that connects wired or wirelessly to Genie 2™ DIRECTV Mini Set Top Boxes MoCA Multimedia over Coax Alliance Set-top box or receiver...
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Page 6: Overview
Genie 2 is considered a “Headless Server.” A Headless Server is a satellite receiver that has no connection or output to a TV (local display) on its own and is dedicated to providing services to its Genie clients (Genie Mini set-top boxes) and RVU TV clients. -
Page 7: Hardware Information
• ”Status” Light: Multi-Color Status Indicator LED light • ”Wireless” Light: Multi-Color Wi-Fi Status Indicator LED light (Internal WVB Status) FIGURE 1: Genie 2 FRONT PANEL B. TOP PANEL • ”Add Client” Button: Add Client button with Green LED light (at the top) FIGURE 2: Genie 2 TOP PANEL Version 2.0 –... -
Page 8: Rear Panel
• “Access Card (SIM CARD)”: with instruction to “PUSH TO EJECT”: One Conditional Access Card slot Do not access unless instructed by AT&T agent Access Card (SIM CARD) POWER INPUT ETHERNET MoCA SAT IN POWER INPUT FIGURE 3: Genie 2 REAR PANEL 8 Version 2.0 – 4/4/2017... -
Page 9: Side Panel
To be used only when instructed by AT&T agent during troubleshooting RESET BUTTON FIGURE 4: Genie 2 SIDE PANEL E. POWER SUPPLY • The Genie 2 requires the EPS17 (DC 25.2V) External Power Supply. FIGURE 5: EPS17 POWER SUPPLY Version 2.0 – 4/4/2017... -
Page 10: Access Card And Access Card Interface
Genie 2 has an Access Card in the Rear Panel (ref: Figure 3). The Access Card will be pre-installed in the Genie 2. The Access Card is paired to the Genie 2 (with a Receiver ID) and can be swapped out with a new Access Card if necessary. -
Page 11: Features
Product Manual—Genie 2™ III. HIGHLIGHTED FEATURES Genie 2: • Is a Headless Server satellite receiver that has no output to a TV • Supports wired, wireless, 4K and RVU clients • Has built-in capability to connect to an Internet Wi-Fi access point •... -
Page 12: Troubleshooting
2. Thermal Warning On-Screen Display Text: “Thermal Warming” Cause: If there is something blocking the Genie 2, it will restrict the airfl ow and cause the Genie 2 to overheat and you’ll see this On-Screen Display. Troubleshooting: Check and make sure that nothing is blocking the airfl ow to the Genie 2. The graphic in the On-Screen Display will inform you of the position the Genie 2 should be placed in. -
Page 13: Led Summary
Wi-Fi not transmitting. If the LED remains off after 5 minutes, restart Genie 2. Solid Green Normal operating state. Flashing Yellow Degraded wireless video connection. Make sure the Genie 2 is in a vertical upright position. Version 2.0 – 4/4/2017... -
Page 14: Top Panel Led-Add Client
The Genie 2 is ready to add clients. C. BACK PANEL LEDS 1. Power LED Color What it means No power. Make sure the power cord is plugged in correctly on the Genie 2 and that electricity is Off/No Color working. Green Genie 2 is powered on. -
Page 15: Appendix
Product Manual—Genie 2™ VI. APPENDIX A. FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. -
Page 16: Safety & Care
15. Use only the power supply (power cord) that came with your DIRECTV® Receiver. Failure to use the authorized power supply (power cord) may cause electric shock, fi re, bodily injury and/or property damage. - Page 17 Receiver (other than the DIRECTV® Access Card as detailed in this Refer servicing to qualified service personnel. manual). • Place it on a flat, hard surface—do not operate the DIRECTV® Receiver on a carpet or other padded surface. • Always unplug your DIRECTV® Receiver before moving it.
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Page 18: Caution-Additional Safety Instructions
DIRECTV. If DIRECTV cannot reasonably repair or replace the Receiver then DIRECTV may, at its sole discretion, refund the price you paid for the product or the current retail price of the product. - Page 19 A product used for commercial or institutional purposes. DIRECTV makes no warranty that the access connection will be a local (not long distance) phone call. The continued provisioning of any of the programming and other services delivered through the Receiver including but not limited to television programming, show information, program guide data, and scheduling information.
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