DirecTV GenieGO Gen 1 Installation Manual page 17

DIRECTV GenieGO
Ask the customer to log in to their router with their SSID and password. Again, never watch as the customer enters this information.
Once logged in, reconfigure the settings so that the feature can be enabled. If on any occasion the router is not supported by the
wizard or if at any time the customer expresses concern or a desire to not reconfigure their router, let the customer know that he or
she can continue with the installation without enabling this feature (the customer can always go back in and enable Out-of-Home
Streaming at a later date). Or, if the customer prefers, you can remove the GenieGO from the order, and return it for the customer.
3. This next step is the router database download and router
discovery – this can take up to 10 seconds. If the router is
a known router type, the wizard will attempt to configure the
router automatically.
"This will take a few seconds for your GenieGO to gather your
wireless router information."
"Now that your GenieGO has found your wireless router, it is
automatically setting it up for Out-of-Home Access. This takes a
few minutes."
Interacting with the Customer
Router Configuration
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