Table of Contents
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REVISION HISTORY
Date
Author
December 16, 2016
Alexander Fitch
th
January 4
Alexander Fitch
The purpose of this document is to communicate the technical information associated with the
C61W and Wireless Video Bridge Gen2, and to provide an overview addressing how the new
capabilities may impact the customer, agent and field technician.
Version 1.0.0 12/16/2016
User Manual –Wireless Video Bridge Gen 2
U
M
SER
ANUAL
W
IRELESS
W
IRELESS
Description of Change
First Draft
Add Wall Mount instructions and FCC statements
Page i
V
D
IDEO
ISTRIBUTION
V
B
IDEO
RIDGE
G
2
EN
Version
0.0.1
Engineering
Release
0.0.2
Engineering
Release
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Table of Contents
Troubleshooting
Related Manuals for DirecTV C61W
Summary of Contents for DirecTV C61W
- Page 1 Release The purpose of this document is to communicate the technical information associated with the C61W and Wireless Video Bridge Gen2, and to provide an overview addressing how the new capabilities may impact the customer, agent and field technician. Version 1.0.0 12/16/2016...
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Page 2: Table Of Contents
7. Freeze Frame/Pixelization on wireless client (C61W) ...........33 8. C61W does not display the Enter PIN screen ............33 9. Wireless client (C61W): Add a Client failed (does not display video after Add a Client exited) ......................33 10. Wireless Client (C61W) Network LED Failures (Bad Wireless Connection) ..33 OSD Troubleshooting ....................35... - Page 3 User Manual –Wireless Video Bridge Gen 2 11. Genie server OSD: ....................35 12. Wireless Client (C61W) OSD: ................35 13. Wireless Client (C61W) OSD: ................36 14. Wireless Client (C61W) OSD: ................36 15. Wireless Client (C61W) OSD: ................36 J. Genie Server Error Code Table ..................37 VII.
- Page 4 User Manual –Wireless Video Bridge Gen 2 FIGURES Figure 1: WVB2 - Front Panel ....................7 Figure 2: WVB2 - Rear Panel ....................8 Figure 3 : Side View with new logo ..................... 9 Version 1.0.0 12/16/2016 Page iv...
- Page 5 User Manual –Wireless Video Bridge Gen 2 TERMINOLOGY Term Description Wireless Video Bridge Version 1.0.0 12/16/2016 Page v...
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Page 6: Overview
The WVB Gen2 is a second generation Wireless Video Bridge that is targeted as a direct replacement to the WVB Gen1 with enhanced networking features. The Wireless Video Bridge (WVB2) provides the ability to stream DIRECTV programming from a Genie server to the Genie Mini (C41W or higher) client wirelessly. -
Page 7: Hardware Information
User Manual –Wireless Video Bridge Gen 2 ARDWARE NFORMATION A. W IRELESS IDEO RIDGE 1. Front Panel FIGURE 1: WVB - FRONT PANEL The front panel contains • Multicolor status indicator LED. The WVB2 is to be installed vertically (It is not to be placed in horizontal position) The WVB2 can be wall-mounted using the mounting bracket provided. -
Page 8: The Rear Panel Contains
User Manual –Wireless Video Bridge Gen 2 FIGURE 2: WVB - REAR PANEL 3. The rear panel contains • Red reset button • Add Client button • Ethernet port • Two Satellite in F connector • DC power Inlet connector matching EPS10 external Power supply •... -
Page 9: Figure 3 : Side View With New Logo
User Manual –Wireless Video Bridge Gen 2 FIGURE 3 : SIDE VIEW WITH NEW LOGO Version 1.0.0 12/16/2016 Page 9... - Page 10 User Manual –Wireless Video Bridge Gen 2 WVB2 Specifications Size and Weight Ports and Interfaces • • Height: 182” 802.11n,ac Wi-Fi • • Width: 190” Coax Network SWiM input • • Depth 182” Coax Network SWiM output • • Weight: 12.05 oz. DC Power Input •...
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Page 11: Minimum Requirements
User Manual –Wireless Video Bridge Gen 2 III. M INIMUM EQUIREMENTS The minimum requirements for a Wireless Video distribution are • SWiM installation • Genie server (HR34/HR44/HR54/H44+HDD) • Wireless Video Bridge • At least one wireless Genie Mini Client Version 1.0.0 12/16/2016 Page 11... -
Page 12: Features
User Manual –Wireless Video Bridge Gen 2 IV. F EATURES Functionally, the WVB Gen2 is identical to the WVB Gen1 with the exception of the following features: A. 802.11 UPPORT 802.11ac is the latest IEEE Wi-Fi standard which provides increased bandwidth and additional throughput over increased range compared to 802.11n (on which WVB Gen 1 is based). - Page 13 User Manual –Wireless Video Bridge Gen 2 Feature WVB Gen1 WVB Gen2 MoCA Wireless 802.11n 802.11n, ac Ethernet Yes (10/100) Yes (10/100/1G) F Connectors (female F-type) Reset Button Power LED Status LED Mechanicals (mm) 190x182x82 190x182x82 Weight (oz) 12.5 12.5 Power Supply EPS10 EPS10...
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Page 14: Installation
The Wireless Video Bridge Gen 2 (WVB2) is connected to the Genie server via the SWiM/MoCA network. • The WVB2 acts as an access point for the C61W, creating the Wireless Video Network for wireless clients (C61W). • The WVB2 delivers audio/video and the user interface wirelessly to the clients as if there was a traditional coax network in the home, and this connection is different and separate from the Wi-Fi connection to the customers Router. -
Page 15: Minimum Distances
4 feet apart • WVB2 and Wireless Client (C6 2 and Wireless Client (C61W) must be a minimum of 4 feet apart 1W) must be a minimum of 4 feet apart Distance is physical distance NOT the length of the cable. -
Page 16: Wall Mount Installation
User Manual –Wireless Video Bridge Gen 2 The WVB2 and the Wireless Client (C41W, C61W) should be placed no further than 80 feet apart and have no more than 5 internal walls between them. It is important to recognize this is guidance and home construction will significantly decrease range. -
Page 17: Wireless Video Bridge Survey (Aka Beacon Mode)
WVB2 the WVB2 and Wireless clients (C61W). As part of the initial WVB survey, the technician determines a central 1W). As part of the initial WVB survey, the technician determines a central 1W). - Page 18 ‘Survey mode’ or up to a state referred to as ‘Survey mode’ or ‘Beacon Beacon Mode’ where it transmits a signal for transmits a signal for wireless clients (C41W, C61W) 1W). The WVB boot sequence is as follows: sequence is as follows: •...
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Page 19: Wvb Installation
User Manual –Wireless Video Bridge Gen 2 • If one or more of the wireless clients’ (C41W, C61W) network LED are not green, the WVB2 will need to be relocated to an area that maximizes range and minimizes interference. Refer to Troubleshooting section for more details. -
Page 20: Adding Wireless Clients (C61W)
DDING IRELESS LIENTS Once the WVB2 is properly configured by the Genie server, the wireless client(s) (C61W) can be added. The WVB2’s network status light should be Solid GREEN or BLUE (if previous clients were connected) 1) On the Genie server, go to “Add a Client” from the “Whole Home” menu and note the PIN displayed on the screen. - Page 21 3) If not already powered on, power ON one of the wireless clients (C41W, C61Ws) 4) On the wireless client (C41W, C61W), select the “Connect Now”/”Continue” button while in the “Connecting to Video Bridge” screen to begin client connection and registration.
- Page 22 FIGURE 10: C41W "ATTEMPTING TO CONNECT TO VIDEO BRIDGE" SCREEN When wireless connection between the WVB2 and wireless client (C41W, C61W) completes, enter the PIN provide by the Genie server. (This process will change in Goliath and when in Lenient mode or Full Client Tracking mode.
- Page 23 Genie server or another Client. • The wireless client ( The wireless client (C41W, C61W) may go to gray screen, may have a 1W) may go to gray screen, may have a flashing RED network LED, and/or may display the Wireless Connection Lost...
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Page 24: Final Checks
User Manual –Wireless Video Bridge Gen 2 Wireless Video Bridge Gen 2 After selecting Done, After selecting Done, the wireless client (C61W) may go to gray screen, 1W) may go to gray screen, may have a flashing RED network LED, and/or may have the Wireless... - Page 25 User Manual –Wireless Video Bridge Gen 2 FIGURE 12: WVB AND C41W INSTALLATION DIAGRAM The diagram on the following page depicts an alternate approved installation for a Genie, WVB2 and C61W setup: Version 1.0.0 12/16/2016 Page 25...
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Page 26: Remove Wvb2 From The Genie Server
User Manual –Wireless Video Bridge Gen 2 FIGURE 13: WVB AND C41W INSTALLATION DIAGRAM (ALTERNATE INSTALLATION) G. R WVB2 EMOVE FROM THE ENIE ERVER This process is only intended to be used if the WVB2 is to be permanently removed from the Genie server. - Page 27 User Manual –Wireless Video Bridge Gen 2 FIGURE 14: GENIE SETTINGS SCREEN 2) Select Whole-Home -> Video Bridge. FIGURE 15: GENIE SELECT VIDEO BRIDGE SCREEN 3) If a WVB2 is configured to the network, the “Remove Video Bridges” option is enabled. Version 1.0.0 12/16/2016 Page 27...
- Page 28 User Manual –Wireless Video Bridge Gen 2 FIGURE 16: GENIE REMOVE VIDEO BRIDGES SCREEN 4) Select the option Remove Video Bridges. The screen will list all the WVB2’s that are configured to the network. Select “Continue” to remove the WVB2. FIGURE 17: GENIE REMOVE WIRELESS VIDEO BRIDGES SCREEN 1 5) Follow the on-screen instructions and press “-“to complete the removal of the WVB2.
- Page 29 User Manual –Wireless Video Bridge Gen 2 FIGURE 18: GENIE REMOVE WIRELESS VIDEO BRIDGES SCREEN2 6) A successful completion OSD will appear. Press “OK”. FIGURE 19: GENIE - WVB REMOVAL CONFIRMATION SCREEN 7) The removal will cause the wireless clients (C61Ws) that are paired with this WVB2 to disconnect from the wireless network.
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Page 30: Troubleshooting For Osd And Diagnostics
Gray/Black screen troubleshooting. • Change channels • Turn off the wireless client (C61W) for 15 seconds and then turn it back on. • Verify the customer’s TV is on the correct input • Verify cables and connection to the TV is good (including trying a different... - Page 31 If still unresolved, escalate to FPR. Agent Troubleshooting: Verify the TV is on. On the C61W, verify the front power button lights up solid blue. a. If blinking Blue, there is a software download in progress. Wait 5 minutes b.
- Page 32 Genie Server 10) If issue persists, reboot the Genie Server 11) If issue persists, and during the C61W boot up, did the customer see the “Hello, Your DIRECTV receiver is starting up” screen? a. If Yes, then reset the C61W to Factory Default setting 1.
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Page 33: C61W Program Banner Displayed, No Video On Tv
• Agents set up a service call. • Technicians – Follow installation steps. 9. Wireless client (C61W): Add a Client failed (does not display video after Add a Client exited) Troubleshooting: Refer to Troubleshooting steps above (Gray/Black screen troubleshooting). 10. Wireless Client (C61W) Network LED Failures (Bad Wireless Connection) Symptom •... - Page 34 Connection Lost” screen will appear. (if the Wireless Client was in Standby, “Select a Server/ No Server Detected” will appear and will change to the Wireless Connection Lost OSD) c) Select “More Info, then “Reset Connection” from the C61W on-screen display Version 1.0.0 12/16/2016 Page 34...
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Page 35: Osd Troubleshooting
11. Genie server OSD: “Wireless Connection Lost. The connection to wireless video bridge has been lost. Please make sure all wireless video bridges are connected and have power. If the problem persists call DIRECTV at 1-800-531-5000” Probable Cause: • The WVB2 lost connection to the Genie server •... -
Page 36: Wireless Client (C61W) Osd
If the LED is Green, allow 2 minutes for the Live TV to return 20) If the wireless client (C61W) network LED is If the wireless client (C61W) network LED is blinking Red, reset the WVB2 (this is blinking Red, reset the WVB2 (this is... -
Page 37: Genie Server Error Code Table
RROR ABLE The Genie server has additional error codes for troubleshooting the WVB2 and wireless clients (C61W). These are listed in the table below. These codes may be displayed after running system test on the Genie server. Troubleshooting Troubleshooting Steps for... - Page 38 DOES NOT have a error. You may experience solid blue light. poor quality or intermittent • Although issues may be seen loss video your on the C61W, the issue is not wireless clients. Please with communication check coaxial cable...
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Page 39: Other Troubleshooting
Booting up. approximately 2 minutes Blink Blue Start within 10 seconds of It may take an additional 3-5 power ON. minutes for the C61W to get video Wireless Clients need to be Follow “Adding Wireless Clients” steps powered that to pair and register the Wireless Clients. - Page 40 Did the customer move any C61W connection to the Genie server; from its original location? however there Poor YES: Ensure all C61W is in a Solid Red Wireless connection to one or location where its Network more wireless clients (C61W). Status LED is GREEN.
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Page 41: Wireless Client C61W Troubleshooting
YES: Move the Wireelss Video Bridge (C61W) back to its original location. connected; NO: Continue. poor Did the customer move the C61W from its connection original location? YELLOW YES: Ensure the C61W is in a the WVB2. This location where its Network Status may adversely LED is GREEN. - Page 42 Did the customer move the Wireless Video Bridge? YES: Move the Wireless Video Bridge back to its original location. NO: Continue. Did the customer move the C61W from its original location? Wireless Client YES: Ensure the C61W is in a (C61W) location where its Network Status Connected.
- Page 43 State 1. Have customer move C61W back to the original location, or 2. If the customer does not want to move the C61W back to the original location, offer Relocate. NO: Continue If the WVB2 was just reset, allow 3-5...
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Page 44: Fcc Statements
Note: The country code selection is for non-US model only and is not available to all US model. Per FCC regulation, all WiFi product marketed in US must fixed to US operation channels only. Version 1.0.0 12/16/2016 Page 44 DIRECTV, Inc. Proprietary and Confidential... - Page 45 Field Engineering – Technical Communications –Wireless Video Bridge Gen 2 Version 1.0.0 12/16/2016 Page 45 DIRECTV, Inc. Proprietary and Confidential...