DirecTV Receiver User Manual
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DirecTV Receiver User Manual

DirecTV Receiver User Manual

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RECEIVER
DIRECTV
®
USER GUIDE

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  • Page 1 RECEIVER DIRECTV ® USER GUIDE...
  • Page 2 WARNING: To reduce the risk of fire or electric shock, do not ex- Your DIRECTV Receiver has been designed and manufactured to stringent quality and safety standards. You should, how- pose this product to rain or mois- ever, be aware of the following important precautions for safe and optimal use of the equipment.
  • Page 3 • Do not stack electronic components or other objects on top of the DIRECTV Receiver. Also, do not stack the receiver on top of a “hot component” such as an audio power amplifier.
  • Page 4 User Guide relating to specifi c INPUT POWER FORMAT TV POWER ON/OFF functions. Not used on this receiver. (Cycles HD formats.) Turns your TV and DIRECTV Receiver on and off FORMAT STOP ADVANCE Navigating 101 REPLAY PLAY You’ll fi nd you can get around nearly all onscreen...
  • Page 5 Welcome to DIRECTV...

  • Page 6: Table Of Contents

    Contents Chapter 1 - Getting Started Welcome ............................. 2 Installation and Activation ......................3 DIRECTV Receiver Front Panel ....................4 Chapter 2 - What’s On Watching TV ........................... 10 Th e Guide ..........................12 Autotune ........................... 14 Pay Per View ..........................16 Chapter 3 - The Quick Menu Using the Quick Menu ......................
  • Page 7 Hardware Reference ........................56 Choose Your Setup ........................58 Guided Setup & Activation ...................... 66 Activate Your DIRECTV Service ..................... 67 Programming Your Remote Control ..................68 Important Important: This device incorporates an anticopy process technology that is protected by U.S. patents and other intellec- tual property rights.
  • Page 8 viii...

  • Page 9: Chapter 1 - Getting Started

    Chapter 1 - Getting Started Welcome Installation and Activation DIRECTV Receiver Front Panel...
  • Page 10 225 channels, including over 30 premium movie channels, with all the convenience of DIRECTV information and the latest service. DIRECTV ® Pay Per View offers a handy choice in recent hit movies, plus exciting live sports, updates at DIRECTV.com. concerts and specials. There’s exclusive sports subscriptions for every taste and team. Even access to 36 commercial-free music channels! To deliver this unique programming and enhance your entertainment experience, the DIRECTV ®...
  • Page 11 If you or a professional installer have not yet connected your DIRECTV Receiver and other compo- nents, please see Appendix A, Installation, at the end of this User Guide. Following activation, you will need to activate your DIRECTV service. If you have not done so already, see page 66 for more informa- tion.
  • Page 12 4 5 6 Your equipment may not look exactly like the model illustrated. 1) POWER – Turns your DIRECTV Receiver on or off. Your DIRECTV Receiver still tunes and receives messages when powered off. 2) REMOTE SENSOR – The infrared sensor picks up commands from the remote control.
  • Page 13 DIRECTV Receiver Front Panel Insert your DIRECTV Access Card Locate the access card that came packed with your DIRECTV Receiver materials and insert the card, facing upward, fully into the slot. MENU MENU SELEC T SELEC T ACTIV E ACTIV E...
  • Page 14 (FTM support may require a software upgrade. Ask your DIRECTV Installer for details.) 2) OUT TO TV – Connects the DIRECTV Receiver to your TV or VCR using RF coaxial cable. This jack provides the most basic connection, carrying good sound and video quality.
  • Page 15 8) USB PORT – For future use. 9) PHONE – Connects the DIRECTV Receiver to a telephone wall jack. We require a land-based telephone connection to communicate periodically with your DIRECTV Receiver. 10) POWER – Connects the DIRECTV Receiver to an electrical outlet. We recommend you use a surge protector to safeguard your DIRECTV Receiver from power spikes.
  • Page 16 Getting Started Chapter 1...

  • Page 17: Chapter 2 - What's On

    Chapter 2 - What’s On Watching TV The Guide Autotune Pay Per View...

  • Page 18: Watching Tv

    Now that everything’s set up, you’re ready to grab your remote and start surfing! in your Welcome package) to get With the MODE switch to the left (under the DIRECTV logo), press TV POWER ON. To access the familiar with our channel numbers.

  • Page 19: The Channel Banner

    5) Audio options – Two states: bright and dim. If displayed brightly, alternate audio options are available. 6) Messages – Two states: bright and dim. If displayed brightly, there are new DIRECTV messages in Caller ID & Messages. 7) Parental Controls – Parental Controls lock status. Three states: Locked, unlocked and temporarily unlocked.

  • Page 20: The Guide

    The Guide ® Overview of the DIRECTV Advanced Program Guide The Guide displays listings of current and upcoming programs for up to 3.5 days in advance. Find out what’s on (now or later), change the channel, find and purchase a pay per view movie or event, or search for a program you’re interested in.

  • Page 21: Getting Around In The Guide

    The Guide Getting Around in the Guide Press the GUIDE key on your remote, then choose how you want to filter the Guide. Select All Channels, or channels in a specific category. SELECT Moving through the Guide is simple: 4 The UP, DOWN, LEFT and RIGHT arrow keys move you through listings and time slots. MENU Highlight a program or channel cell to view its description.

  • Page 22: Autotune

    Autotune is a great way to see your favorite programs on your schedule. You won’t miss your favorite series because it moved to a different day or time, or miss your team’s playoff game because you had to work late. Just set a program to autotune and your DIRECTV ®...

  • Page 23: Recording To Vcr

    To record a program on your VCR, make sure you’ve connected your VCR properly to your DIRECTV Receiver, then set up your VCR to record at the same time as a scheduled autotune and you’re set. See your VCR User’s Guide for information on how to set it up for scheduled or manual recording.

  • Page 24: Pay Per View

    You don’t have to go out for the best and biggest movies and special events! Recent hits and events like sports, comedy and more are available 24 hours a day on DIRECTV® Pay Per View. You’ll find them listed in the Guide in the 100s, with previews on channel 100.

  • Page 25: Chapter 3 - The Quick Menu

    Chapter 3 - The Quick Menu Using the Quick Menu Settings Audio Options Category Sort Pay Per View Find By Date & Time Favorites Caller ID & Messages Parental Controls...

  • Page 26: Using The Quick Menu

    The Quick Menu Using the Quick Menu Press MENU on your remote to easily access DIRECTV features. Once the Quick Menu is dis- played, use the UP and DOWN arrows to highlight a desired menu item, then press SELECT to access that item.

  • Page 27: Access Card

    Settings Info & Test The System Info option lets you view the current system information. The System Test option lets you run a test on the tuner, access card, receiver ID and phone line. Satellite ® This option is useful if your DIRECTV Receiver has lost signal strength, or you need to realign your satellite dish.

  • Page 28: Parental Controls

    The Quick Menu Scheduler This feature gives you an overview of and access to all the programs you’ve set to Autotune or pur- chase. Favorites Check the current status of your Favorites list(s) by clicking here, and make changes if you like. See page 24 for more details.

  • Page 29: Audio Options

    Audio Options Audio Options Some programs have alternate audio available (such as other language tracks). This option only appears in the Quick Menu over Live TV when the current program has alternate audio. You can set the default so that whenever a program has alternate audio available, it automatically plays this audio, or you can change the alternate audio temporarily for the program you are watching.

  • Page 30: Category Sort

    Press GUIDE to return to the regular Guide, or EXIT to return to live TV. Pay Per View This option enables you to check out DIRECTV Pay Per View listings by category. While in the Guide, press MENU, then select Pay Per View. You will see three choices for sorting the listings.

  • Page 31: Find By

    If you’d like to repeat a previous search, select Recent Finds, then select your search to view matching programs. Note Keep in mind, when you search with Find by, only those programs slated to air within the Guide’s number of days of programming supported by your receiver will appear on your list. Chapter 3...

  • Page 32: Date & Time

    The Quick Menu Date & Time This option gives you a convenient way to look several days ahead in the Guide, without having to scroll through pages of programs. Favorites Favorites allows you to set up special, customized Guide that shows only those channels you choose. So you can have easy access to the channels you like best, or perhaps a grouping of family channels just for the kids.

  • Page 33: Caller Id & Messages

    Caller ID & Messages Caller ID & Messages This feature lets you get messages from DIRECTV. If you have Caller ID service*, you can also view phone calls you’ve received or turn call notification on or off. Press MENU to display the Quick Menu, select Caller ID &...

  • Page 34: Parental Controls

    The Quick Menu DIRECTV Messages This feature lets you view a listing of current DIRECTV messages waiting for you. Simply highlight and select a message in the list to read, then you’ll have the choice to keep or delete it. The messages icon will appear brightly on your channel banner whenever there’s any new or unread message in...
  • Page 35 Parental Controls Ratings Here you can set rating limits for Movies and TV: 1) SELECT Ratings. 2) Move to the right to SELECT the another tab. Note: You can use RED or GREEN to cycle tabs. Movies Highlight and select the Movies tab, then set the overall rating limit you wish to impose Brief descrip- tions of the ratings appear for your guidance.

  • Page 36: Channel Blocks

    The Quick Menu Channel Blocks You can block viewing of a certain channel or channels from this menu. SELECT Chan Blocks in the left menu, then scroll down the channel list to SELECT those you wish to block, or key in channel numbers for quicker access. Use Block All or Allow All to save time if you wish to affect a large number of channels.

  • Page 37: Let Me In

    The Parental Control icon in the Channel Banner will tell you if the Temporarily or permanently unlocking a restriction is easy. To temporarily unlock a particular pro- receiver is locked, temporarily gram: unlocked, or unlocked. 1) When any controls are currently activated, Unlock Now will appear if you try to tune to a restricted program.
  • Page 38 The Quick Menu Also note: If you have Parental Controls set and temporarily unlocked, turning the receiver power off will relock the box. If anyone tries to unlock restrictions using an invalid passcode, there’s a time delay that’s added with each additional attempt to discourage them.

  • Page 39: Chapter 4 - Other Information

    Chapter 4 - Other Information Troubleshooting Limited 90-Day Warranty Product Information DIRECTV PROTECTION PLAN FCC Customer Information Index...

  • Page 40: Troubleshooting

    These modifications will occur automatically, usually at times when the receiver would likely be turned off. If your receiver is on when an upgrade or modification is sent, you may experi- ence a disruption in reception for a minute or two. Your reception should return to normal after the modification is complete.

  • Page 41: Directv Receiver Or Tv Problems

    Troubleshooting not unplug your receiver while an upgrade is in progress. Please consult the Upgrade Menu to find a schedule of upgrades or modifications planned by DIRECTV. DIRECTV Receiver or TV Problems Progress bar freezes during Satellite Data Acquisition This is normal. The progress bar times out after two minutes. If your screen is still blank for a few minutes after the progress bar times out, press the RESET button behind the access panel door on the front of the DIRECTV Receiver and wait for program guide information to be acquired.
  • Page 42 Also, check to be sure your Caller ID feature is turned on (see page 25). 4 If you are plugging your receiver to a wireless phone jack, note that it typically does not transmit Caller ID information and you may need a special wireless phone jack to use with Caller ID service. See the user’s manual that came with the wireless phone jack to see if it transmits Caller ID information.
  • Page 43 4 Electronic protection circuit may have been activated because of a power surge. Wait 30 seconds, then turn on again. 4 Unplug DIRECTV Receiver for a few minutes, then plug back in. If this happens frequently, the voltage in your house may be abnormally high or low.
  • Page 44 4 If the DIRECTV Receiver is connected to the RF input of your TV, makes sure that the TV channel matches the 3/4 RF switch on the back panel. 4 Press the TV INPUT key on the remote to make sure your TV input is set to the TV input your DIRECTV Receiver is connected to.
  • Page 45 Partial programming loss/channels missing from the Guide/channel is in the Guide but can’t tune to 4 Your satellite dish antenna may be incorrectly configured. Check the dish type set in your receiver’s preferences and change if necessary. Press the MENU key on the remote control, then select Settings, then Setup. In the next menu, select Satellite, then Repeat Satellite Dish Setup.

  • Page 46: Remote Control Problems

    4 Check the batteries in the remote control. They may be weak, dead or installed incorrectly. Try replacing batteries. 4 If you’re entering a channel number that is less than four digits long, the receiver might wait two seconds before tuning to the channel. Press ENTER after entering a channel number to tune immediately.

  • Page 47: Running The System Test

    The System Test allows you to run a basic diagnostics check on your DIRECTV Receiver. If you are experiencing any trouble with your receiver, run the system test. It will also allow you to get your access card and receiver ID numbers or to initiate diagnostic procedures on your digital satellite receiver.
  • Page 48 If your system does not pass the system test, check any of these potential trouble areas: cabling, pointing the satellite dish, phone connection and access card. If you continue to have problems, call DIRECTV Customer Service at 1-800-DIRECTV. You should run a system test several times before concluding that there is a problem. Occasional fluctuations in the phone line or satellite signal can give temporary false readings.

  • Page 49: Limited 90-Day Warranty

    Warranty coverage begins the day you purchase the product. For ninety (90) days from the purchase date, at the option of DIRECTV, the DIRECTV Receiver will be repaired or replaced with a new, repaired, refurbished or comparable product (whichever is deemed necessary) if it becomes defective or inoperative. This exchange is done without charge to you for parts and labor.

  • Page 50: What Is Excluded

    Other Information DIRECTV. If DIRECTV cannot reasonably repair or replace the Receiver then DIRECTV may, at its sole discretion, refund the price you paid for the product or the current retail price of the product. All products, including replacement products, are covered only for the original warranty period. When the warranty on the original product expires, the warranty on the replacement product also expires.

  • Page 51: Make Sure You Keep

    4 A product used for commercial or institutional purposes. 4 DIRECTV makes no warranty that the access connection will be a local (not long distance) phone call. 4 The continued provisioning of any of the programming and other services delivered through the Receiver including but not limited to television programming, show information, program guide data, and scheduling information.

  • Page 52: Before Requesting Repair Service

    To Get Warranty Service... Warranty service will be provided by DIRECTV. If you believe you need service for your Receiver, contact DIRECTV at 1-800-DIRECTV. A representative will go through a diagnostic checklist with you. If it is determined that the prod- uct needs to be returned for service or exchanged, you will receive a return authorization number.
  • Page 53 WARRANTY. IN NO EVENT WILL DIRECTV BE LIABLE FOR ANY AMOUNT GREATER THAN THE RETAIL PRICE OF THE DIRECTV RECEIVER. DIRECTV SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THE DIRECTV RECEIVER.

  • Page 54: Product Information

    Keep your sales receipt to obtain warranty parts and service and for proof of purchase. Attach it here and record the serial and model numbers in case you need them. Th ese numbers are located on the product. Model No. ____________________________________________________________________ Serial No. _____________________________________________________________________ Purchase Date: _________________________________________________________________ Dealer/Address/Phone: ___________________________________________________________ Access Card: ___________________________________________________________________ Receiver ID: ___________________________________________________________________ Product Information...

  • Page 55: Directv Protection Plan

    * 4 Defective remote control replacements 4 All parts and labor for repair Get ALL THAT FOR JUST $5.99 a month. This one low monthly fee covers every DIRECTV component and receiver on your account. Chapter 4...

  • Page 56: Sign Up For The Directv Protection Plan Today

    Company on behalf of DIRECTV where authorized by law. Certain limitations apply. Pricing, terms and conditions of the DIRECTV PROTECTION PLAN are subject to change. Full terms and conditions will be mailed to you prior to service bill- ing and are available at DIRECTV.com. (Note: Annual payment option no longer available.)

  • Page 57: Fcc Customer Information

    2230 E. Imperial Hwy El Segundo, CA 90245 1-800-DIRECTV 4 Trade Name: DIRECTV 4 Type of Equipment: DIRECTV Satellite Receiver 4 Model Number: D12 Federal Communications Commission (FCC): This equipment complies with both Part 15 and Part 68 of the FCC rules.
  • Page 58 Reorient or relocate the receiving satellite dish antenna. 4 Increase the separation between the equipment and the DIRECTV Receiver. 4 Connect the equipment into an outlet on a circuit different from that to which the DIRECTV Receiver is connected. 4 Consult the dealer or an experienced radio/TV technician for help.
  • Page 59 AAAEQ##TXXXX. The digits represented by ## are the REN without the decimal point (e.g., 03 is a REN of 0.3). If this DIRECTV Receiver causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the customer as soon as possible.
  • Page 60 If trouble is experienced with this unit, for repair or warranty information, please contact DIRECTV Customer Care at the address and phone number listed below. If the equipment is causing harm to the network, the telephone company may request that you disconnect the equipment until the problem is resolved.

  • Page 61: Index

    INFO 11 Notifi cation 25 Access card 4 DIRECTV PROTECTION INFO button 13 ARROW keys 4 PLAN 47 Audio options 11 DIRECTV Receiver Prob- Language 21 Parental Controls 11 lems 33 Autotune 14 Jacks 7 Dish-pointing coordinates channel blocks 11...
  • Page 62 Program guide 32 Ratings 27 Unlock a particular program Satellite Data Acquisition date & time 32 Rear Panel 6 quick menu 32 Receiver Rear Panel 6 User profi le Satellite Setup 39 scrolling 32 Recent Finds 23 spending limit 2 Scheduler 20...

  • Page 63: Appendix A - Installation

    Appendix A - Installation 56 Before You Begin 56 Hardware Reference 58 Choose Your Setup 66 Guided Setup & Activation 67 Activate Your DIRECTV Service 68 Programming Your Remote Control...

  • Page 64: Before You Begin

    RG-6 coaxial cables must be run into the room(s) where your receiver(s) will be located. If you choose to install the dish yourself, see the separate instruction manual that came with your satellite dish antenna.
  • Page 65 Audio/Video (A/V) cables provide very good picture quality and stereo sound, and should be used if your TV does not have S-Video jacks. The DIRECTV Receiver’s A/V jacks are color coded (yellow for video, red for right audio and white for left audio). If your TV has only one input for audio (mono), connect it to the left (white) audio jack on the DIRECTV Receiver.

  • Page 66: Choose Your Setup

    DIRECTV programming. The phone line connection is used to periodi- cally call DIRECTV. You will need an RJ11-type modulator jack (the most common type of phone jack). Note: Do not connect your receiver to a digital PBX phone system — doing so may permanently Phone Jack damage your equipment and void your warranty.
  • Page 67 NOTE: To obtain optimum picture quality, make sure the receiver is connected directly to the TV. Connecting the receiver to the TV through a VCR or DVD recorder is known to yield less than optimum picture quality, particularly when viewing copy-protected programming.
  • Page 68 Using the A/V cable, connect the white and red plugs from one end of the A/V cable to the AUDIO L (white) and R (red) jacks on the back of the DIRECTV Receiver. Connect the plugs from other end of the A/V cable to the corresponding audio input jacks on your TV or VCR.
  • Page 69 Choose Your Setup BEST QUALITY CONNECTION – Television S-Video & A/V Audio The back panels of your equipment may not look exactly like those illustrated. ® DIRECTV Receiver Appendix A...
  • Page 70 TV. Note If your TV only has one audio input jack use AUDIO L (white) jack on the back of the DIRECTV Receiver to make the connection. Choose Your Setup...
  • Page 71 Choose Your Setup VERY GOOD QUALITY CONNECTION – A/V Television The back panels of your equipment may not look exactly like those illustrated. ® DIRECTV Receiver Appendix A...
  • Page 72 A/V cables, connect the audio L (white), R (red) and video (yellow) plugs from one end of the A/V cable to the AUDIO 1 L and R and VIDEO 1 jacks on the back of the DIRECTV Receiver. Connect the other end of the A/V cable to Choose Your Setup the corresponding jacks on your VCR.
  • Page 73 Choose Your Setup GOOD QUALITY CONNECTION – RF Coaxial Television Television The back panels of your equipment may not look exactly like those illustrated. ® ® DIRECTV DIRECTV Receiver Receiver 65 65 Appendix A...

  • Page 74: Guided Setup & Activation

    In order to protect your TV screen from burn-in (a side-effect caused when a stationary image is displayed for too long), the DIRECTV Receiver interface automatically goes into screen saver mode, and displays a black screen with a moving logo when no key is pressed for 5 minutes or more while a stationary image is displayed on the TV. To dismiss the screen saver and return to what you were doing, press any key on the remote.

  • Page 75: Activate Your Directv Service

    Activate Your DIRECTV Service Once all the setup processes are complete, all that’s left to do is activate your DIRECTV service. Before you make the call, be sure to: 4 Tune to Channel 100 and be sure you’re picking up a satellite signal (DIRECTV channel).

  • Page 76: Programming Your Remote Control

    VOL and MUTE keys to. Point the remote away from your DIRECTV Receiver and press and hold MUTE and SELECT until the light near the slide switch blinks twice (about 5 seconds). Enter 9-9-3. The light will blink twice, indicating the VOL and MUTE are now locked to the chosen component, no matter what position the slide switch is in.

  • Page 77: Factory Defaults

    To reset all the functions of the remote control to the factory defaults, follow these steps: 1) Point the remote away from your DIRECTV Receiver and components. Press and hold MUTE and SELECT until the light above the slide switch on the remote flashes twice (about 5 seconds).
  • Page 78 Notes...
  • Page 79 Notes...
  • Page 80 Due to restrictions imposed by copyright holders, certain programming may include content protection measures that may restrict viewing in high definition and/or recording with certain consumer electronics equipment attached to the receiver. Please contact the manufacturer of such equipment for additional information.

  • Page 81: Icon Reference

    Inbox. Objects are scrollable above or below the visible window. Indicates no new messages are in the Inbox. UP and DOWN arrows on the receiver front panel Shows that Parental Control limits are currently off er special functionality. “locked.” Shows that limits are temporarily unlocked.

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