When Printing Cannot Be Performed - Toshiba e-studio 452 Printing Manual

10 Troubleshooting

When Printing cannot be Performed

This problem can arise as the result of a hardware malfunction, a network communication or
configuration problem. Before troubleshooting the client error, ask your administrator to trouble-
shoot the hardware or network errors. Those troubleshooting are described in the Network
Administration Guide.
The following checklist helps you identify the source of the error and directs to you where you
can find more information about resolving it.
Client Error for Windows Platform
No Check...
1 Have you ever printed success-
fully from this client workstation?
2 Do you set up the printer driver
other than a SMB connection?
3 Open TopAccessDocMon and
note the taskbar connection icon
and status bar message. Is this
equipment responding?
4 Try resubmitting the job. Does
the printer status read "Docu-
ment has printed successfully"?
Client Error for Macintosh Platform
No Check...
1 Is this equipment you created
selected in the Chooser?
Print Job Status Messages
The status and result of the print jobs is indicated as following in the Print Job page in the Job
Status tab and Print Log page in the Logs tab.
Error Code
402F
4031
A221
A222
370

When Printing cannot be Performed

Next Step
Next Step
Next Step
Cause
PM size error
HDD full error
Job canceled
Power failure
For Instruction, Go
Yes No
To...
P.372 "Driver Mapped to
Wrong Port"
P.373 "Cannot Print a
Job Using SMB"
P.375 "The Device is Not
Responding"
P.376 "Cannot Interpret
End TopAccessDocMon Mes-
sages/Warning/Errors"
For Instruction, Go
Yes No
To...
P.168 "Installing the
End
Printer on Mac OS 8.6/9.x"
Corrective Action
1200 dpi print jobs cannot be printed without
the optional expansion memory. Send a print
job with a 600 dpi setting.
Delete unnecessary private print jobs and
invalid department print jobs.
(Job was canceled.)
Check if the power cable is connected properly
and it is inserted securely. Check if the power
voltage is unstable.