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4.2 Error Shown on the Display
4.2.1 User error message
Look for the applicable error message and implement the appropriate countermeasures.
"CHECK DOCUMENT"
Cause: Document jam. This is displayed when the document sensor detects paper, but
the document edge sensor cannot detect the leading edge of the document with
15 seconds from the start of the feed operation.
Solution: (1) Remove the document and try again.
(2) If the document does not feed correctly, clean the rollers.
"CHECK PRINTER"
Cause:
(1) An abnormality has occurred in the printer.
(2) BD signal is not detected at the specified interval.
(3) Page top sensor is detected earlier than the specified timing during
paper feeding.
Solution: (1) Reset the machine by opening the right cover and then closing it.
(2) Replace the Laser/Scanner unit.
(3) Replace the ECNT board.
(4) Replace the SCNT board.
"DOCUMENT TOO LONG"
Cause:
Displayed when one page of the document was longer than 14 inches (356
mm).
Solution: (1) Use a copy machine to copy the document onto several shorter pages, then
copy again.
(2) Reduce them on a copy machine if necessary. Then paste them on standard
letter or A4-size sheets for scanning.
"HUNG UP HONE"
Cause:
The handset was left off the hook after the completion of transmission or
reception.
Solution: Put the handset back on the handset rest.
"INCORRECT PAPER SIZE"
Cause:
The size of the available recording paper does not match the size of the
document waiting to be printed.
Solution: Load the correct paper size or change the PAPER SIZE setting of the Additional
Functions. Then reset the machine by opening the right cover and then closing
it.
PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service
4-11
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