1.2.2
Uniform Call Distribution (UCD)
Description
Uniform Call Distribution (UCD) distributes incoming calls to an idle member of the same extension group,
if that group has been assigned as a UCD group through system programming (
Available extensions are searched for in a circular fashion in numerical order. The UCD feature is particularly
helpful when a certain extension typically receives more calls than other extensions.
[Example of UCD Group]
The numbers found in circles below indicate calls and the order in which they arrived.
Call Distribution
Calls are distributed in
the numerical order of
the jacks.
Extn. A
receives the
first call.
Calls arrive at the UCD group.
Extn.
Extn.
A
B
UCD starts
searching
from extn. B
(Skips extn. A).
Queuing
When the destination extension is busy
or is logged out, the call waits in the
queue and a UCD OGM is sent to the
caller.
3
Extn.
Extn.
C
D
When the second call
arrives at extn. B, the
third call will be
directed to extn. C.
1.2 Receiving Group Features
UCD Group [520]).
Feature Guide
25