Panasonic KX-TEB308 Features Manual page 26

1.2 Receiving Group Features
[Flowchart]
A
UCD OGM
Music on Hold is sent to the caller.
Busy
Did the UCD Busy
Waiting Time expire?
No
Goes to A
Intercept-Normal
Goes to C
UCD Busy Mode
When all extensions in a UCD group are busy, a call will wait for a preprogrammed length of time (
Busy Waiting Time [521]). If this timer expires, the PBX will handle the call in one of the following ways
according to system programming (
a)
Disconnect: The call is disconnected immediately.
b)
Disconnect-OGM: The call is disconnected after a UCD outgoing message (OGM) plays (e.g.,
"We are still handling other calls. Please call back later.").
c)
Intercept-Normal: The call is directed to preprogrammed destinations (
Night/Lunch [408-410]).
d)
Intercept-DISA: The call is directed to the DISA feature (
(DISA)) and the caller hears a DISA OGM (e.g., "Thank you for calling Company A. Press 1 to
speak to Sales. Press 2 to speak to Support.").
26 Feature Guide
A UCD call from an outside
party is received.
The call reaches the UCD group.
Busy
Rings (when an
extension is available)
Goes to B
Yes
What is the
UCD Busy Mode ?
Disconnect Disconnect-OGM
A UCD OGM is sent
to the caller.
The call is The call is
disconnected.
disconnected.
UCD Busy Mode [523]):
Rings (when an extension is available)
B
The call is The call is not
established. answered.
Is Intercept Routing
employed?
No
The call is
disconnected.
Intercept-DISA
The call is
established.
A DISA OGM is sent
to the caller.
Goes to DISA
1.15.6 Direct Inward System Access
(UCD Ring Time before
Intercept expires)
Yes
C
The call is directed
to another extension.
(UCD Ring Time after
Intercept expires)
The call is not
answered.
The call is
disconnected.
Flexible Ringing—Day/
UCD