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Dell DL1000 Owner's Manual

Backup and recovery appliance
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Dell DL1000 Appliance
Owner's Manual
Regulatory Model: E10S
Regulatory Type: E10S003

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Table of Contents
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  Summary of Contents for Dell DL1000

  • Page 1 Dell DL1000 Appliance Owner's Manual Regulatory Model: E10S Regulatory Type: E10S003...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2014 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell ™...
  • Page 3: Table Of Contents

    Contents 1 About Your System....................6 ....................6 Front-Panel Features And Indicators .....................8 Back-Panel Features And Indicators ..........................9 NIC Indicator Codes ........................9 Related Documentation 2 Using The System Setup and Boot Manager............ 11 ........................12 Entering System Setup .....................12 Responding To Error Messages ..................12 Using The System Setup Navigation Keys ........................
  • Page 4 Dell PERC H310 Card And Risers ...................40 Removing The Dell PERC H310 Card ..................... 41 Installing The Dell PERC H310 Card .................. 42 Removing The Dell PERC H310 Card Riser ..................43 Installing The Dell PERC H310 Card Riser .............................43 System Battery ...................... 43 Replacing The System Battery .............................45...
  • Page 5 ..................... 59 Troubleshooting Expansion Cards ......................60 Troubleshooting The Processor 5 Using System Diagnostics..................61 ....................61 Dell Embedded System Diagnostics ................ 61 When to use the Embedded System Diagnostics ................61 Running The Embedded System Diagnostics ......................61 System Diagnostic Controls 6 Jumpers And Connectors..................63 ......................
  • Page 6: About Your System

    About Your System Front-Panel Features And Indicators Figure 1. Front-Panel Features and Indicators Item Indicator, Button, or Icon Description Connector Power-on indicator, The power-on indicator lights when the system power button power is on. The power button controls the power supply output to the system.
  • Page 7 Item Indicator, Button, or Icon Description Connector The indicator blinks green to indicate hard-drive Hard-drive indicator activity. Electrical indicator The indicator blinks amber if the system experiences an electrical error (for example, voltage out of range, or a failed power supply or voltage regulator).
  • Page 8: Back-Panel Features And Indicators

    Connector Serial connector Allows you to connect a serial device to the system. Dell PERC H310 slot Accommodates the Dell PERC H310 card. Video connector Allows you to connect a VGA display to the system. eSATA Allows you to connect to an external storage device for replication seeding.
  • Page 9: Nic Indicator Codes

    Your product documentation includes: Dell DL1000 Provides information about system features and setting up your system, and Appliance - technical specifications. This document is available online at dell.com/ Getting Started powervaultmanuals . Guide...
  • Page 10 Deployment powervaultmanuals. Guide NOTE: Always check for updates on dell.com/support/manuals and read the updates first because they often supersede information in other documents. NOTE: When upgrading your system, it is recommended that you download and install the latest BIOS, drivers, and systems management firmware on your system from dell.com/support.
  • Page 11: Using The System Setup And Boot Manager

    Using The System Setup and Boot Manager System Setup enables you to manage your system hardware and specify BIOS-level options. The following keystrokes provide access to system features during startup: Keystroke Description Displays the System Setup page. <F2> Enters System Services and starts Lifecycle <F10>...
  • Page 12: Entering System Setup

    Entering System Setup Turn on or restart your system. Press <F2> immediately after you see the following message: <F2> = System Setup If your operating system begins to load before you press <F2>, allow the system to finish booting, and then restart your system and try again. Responding To Error Messages If an error message is displayed while the system is booting, make a note of the message.
  • Page 13 Menu Item Description iDRAC Settings This option is used to view and configure iDRAC settings. Device Settings This option is used to view and configure device settings. System BIOS Screen NOTE: The options for System Setup change based on the system configuration. NOTE: System Setup defaults are listed under their respective options in the following sections, where applicable.
  • Page 14 Menu Item Description System Displays the contact information of the system manufacturer. Manufacturer Contact Information System CPLD Displays the CPLD version of the system. Version Memory Settings Screen Menu Item Description System Memory Displays the amount of memory installed in the system. Size System Memory Displays the type of memory installed in the system.
  • Page 15 Menu Item Description DCU IP Prefetcher Allows you to enable or disable Data Cache Unit IP prefetcher. By default, the DCU IP Prefetcher option is set to Enabled. Execute Disable Allows you enable or disable execute disable memory protection technology. By default, the Execute Disable option is set to Enabled.
  • Page 16 Integrated Devices Screen Menu Item Description User Accessible Allows you enable or disable the user accessible USB ports. Selecting Only Back USB Ports Ports On disables the front USB ports and selecting All Ports Off disables both front and back USB ports. By default, the User Accessible USB Ports option is set to All Ports On.
  • Page 17 Menu Item Description External Serial Allows you to associate the external serial connector to serial device 1, serial device Connector 2, or remote access device. By default, the External Serial Connector option is set to Serial Device1. NOTE: Only Serial Device 2 can be used for SOL. To use console redirection by SOL, configure the same port address for console redirection and the serial device.
  • Page 18 System Security Screen Menu Item Description Intel(R) AES-NI The Intel(R) AES-NI option improves the speed of applications by performing encryption and decryption using the Advanced Encryption Standard Instruction Set and is set to Enabled by default. System Password Allows you to set the system password. This option is read-only if the password jumper is not installed in the system.
  • Page 19: System And Setup Password Features

    Miscellaneous Settings Menu Item Description System Date Allows you to set the date on the system. System Time Allows you to set the time on the system. Asset Tag Displays the asset tag and allows you to modify it for security and tracking purposes.
  • Page 20 To assign a system and/or setup password: To enter System Setup, press <F2> immediately after a power-on or reboot. In the System Setup Main Menu, select System BIOS and press <Enter>. The System BIOS screen is displayed. In the System BIOS screen, select System Security and press <Enter>. The System Security screen is displayed.
  • Page 21: Using The Boot Manager Navigation Keys

    Using Your System Password To Secure Your System NOTE: If you have assigned a setup password, the system accepts your setup password as an alternate system password. Turn on or reboot your system. Type your password and press <Enter>. When Password Status is Locked, type the password and press <Enter> when prompted at reboot. If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password.
  • Page 22: Embedded System Management

    NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the system. Embedded System Management The Dell Lifecycle Controller provides advanced embedded systems management throughout the server’s lifecycle. The Lifecycle Controller can be started during the boot sequence and can function independently of the operating system.
  • Page 23: Installing And Removing System Components

    Installing and Removing System Components Recommended Tools You may need the following items to perform the procedures in this section: • Key to the system keylock • #2 Phillips screwdriver • Wrist grounding strap connected to ground Front Bezel Installing The Front Bezel Hook the right end of the bezel onto the chassis.
  • Page 24: Opening And Closing The System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 25: Closing The System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 26: Chassis Intrusion Switch

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 27: Installing The Chassis Intrusion Switch

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 28: Installing A 3.5 Inch Hard-Drive Cage

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 29 NOTE: For the 3.5 inch HDD0 cage, the slots are under the hard-drive cage. Connect the power and data cables to the Dell PERC H310 card cable adapter. Connect the PERC H310 card cable adapter to the hard drive.
  • Page 30: Removing A 3.5 Inch Hard Drive From The Hard-Drive Cage

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 31: Led Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 32: Installing The Led Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 33: Installing The Control-Panel Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 34: Cooling Fans

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 35: Installing A Cooling Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 36: Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 37: System Memory

    NOTE: For proper seating of the cooling shroud in the chassis, ensure that the cables inside the system are routed through the cable routing latch. Position the cooling shroud by aligning the cooling-shroud guide slots with the cooling-shroud guide screws on the system board. Lower the cooling shroud into the chassis until all edges are secured to the system board.
  • Page 38: General Memory Module Installation Guidelines

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 39: Installing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 40: Dell Perc H310 Card And Risers

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 41: Installing The Dell Perc H310 Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 42: Removing The Dell Perc H310 Card Riser

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 43: Installing The Dell Perc H310 Card Riser

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 44 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 45: Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 46 Lift the heat sink away from the processor and set the heat sink aside. Figure 20. Removing and Installing the Processor Heat Sink retention screws (4) heat sink CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped.
  • Page 47: Installing The Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 48: Power Supply Unit

    Remove the cooling shroud. WARNING: The heat sink and processor are hot to the touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them. CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor.
  • Page 49: Removing The Power Supply Unit

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 50: Installing The Power Supply Unit

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 51: Installing The System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 52 Install the screws that secure the system board to the chassis. NOTE: The cooling shroud retention screws cannot be interchangeably used with the other screws. Replace the following: a. heat sink and processor b. PERC H310 card riser c. PERC H310 card d.
  • Page 53: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 54: Troubleshooting A Serial I/O Device

    Reboot the system and, if your keyboard is functioning, enter the System Setup. Verify that all USB ports are enabled on the Integrated Devices screen, in the System Setup options. If your keyboard is not functioning, you can also use remote access. If the system is not accessible, reset the NVRAM_CLR jumper inside your system and restore the BIOS to the default settings.
  • Page 55: Troubleshooting A Wet System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 56: Troubleshooting The System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 57: Troubleshooting The Power Supply

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 58: Troubleshooting System Memory

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 59: Troubleshooting A Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 60: Troubleshooting The Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 61: Using System Diagnostics

    Using System Diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
  • Page 62 Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded. For information about embedded system diagnostics, see the ePSA Diagnostics Guide (Notebooks, Desktops and Servers) at dell.com/support/manuals.
  • Page 63: Jumpers And Connectors

    Jumpers And Connectors System Board Jumper Settings For information on resetting the password jumper to disable a password, see Disabling A Forgotten Password. Table 2. System Board Jumper Settings Jumper Setting Description PWRD_EN The password feature is enabled (pins 2–4). (default) The password feature is disabled (pins 4–6).
  • Page 64: System Board Connectors

    System Board Connectors Figure 24. System Board Jumpers and Connectors Item Connector Description POWER CONN Power connector 2, 4, 1 ,3 Memory module sockets INT_USB1 USB connector IO_Riser1 PERC H310 card riser connector NVRAM CLR NVRAM clear jumper CMOS CLR CMOS clear jumper INTRUSION Intrusion switch connector...
  • Page 65: Disabling A Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 66: Technical Specifications

    Up to two 3.5 inch Enterprise Class and Entry Hard drives Class SATA, SAS, or Nearline SAS hard drives Dell DL1000 2 TB (no VM): 2x 3TB SATA Dell DL1000 3 TB (no VM): 2x 4TB SATA Dell DL1000 3 TB (2 VM): 2x 4TB SATA...
  • Page 67 Connectors Two 4-pin, USB 2.0-compliant Video 15-pin VGA Internal One 4-pin, USB 2.0-compliant Environmental NOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datasheets. Temperature Maximum 10 °C/h (50 °F/h) Temperature Gradient (Operating and Storage) Storage Temperature –40 °C to 65 °C (–40 °F to 149 °F)
  • Page 68 Environmental Storage 12,000 m (39,370 ft). Operating Altitude De-rating ≤ 35 °C (95 °F) Maximum temperature is reduced by 1 °C/300 m (1 °F/547 ft) above 950 m (3,117 ft). Particulate Contamination NOTE: This section defines the limits to help avoid IT equipment damage and/or failure from particulates and gaseous contamination.
  • Page 69: System Messages

    System Messages System Error Messages System error messages appear on the monitor to notify you of a possible problem with the system. These messages refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation.
  • Page 70 Error Code Message Information Details The operating system or an application failed to communicate within the time-out period. The system was power-cycled. Action Check the operating system, application, hardware, and system event log for exception events. BAT0002 Message The system board battery has failed. Details The system board battery is either missing or bad.
  • Page 71 Error Code Message Information CPU0023 Message CPU <number> is absent. Action Verify processor installation. If present, re-seat the processor. CPU0204 Message CPU <number> <name> voltage is outside of range. Details Voltages outside the allowable range may damage electrical components or may cause the system to shutdown. Action Turn off the system and remove input power for one minute.
  • Page 72 Error Code Message Information Action Check system and operating system logs for exceptions. If no exceptions are found, continue. Turn off the system and remove input power for one minute. Ensure the processor is seated correctly. Reapply input power and turn on the system. If the issue persists, see Getting Help.
  • Page 73 Error Code Message Information Action Remove and reinstall the fan. If the issue persists, see Getting Help. HWC1001 Message The <name> is absent. Details The absent device may be necessary for proper operation. System functionality may be degraded. Action Reinstall or reconnect the hardware. HWC2003 Message The storage <name>...
  • Page 74 Error Code Message Information Details The memory may not be seated correctly, misconfigured, or has failed. Memory size is reduced. Action Check the memory configuration. Re-seat the memory modules. If the issue persists, see Getting Help. MEM0701 Message Correctable memory error rate exceeded for <location>. Details The memory may not be operational.
  • Page 75 Error Code Message Information Details System performance may be degraded. The device has failed to respond to a transaction. Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1304 Message An I/O channel check error was detected. Action Cycle input power, update component drivers, if device is removable, reinstall the device.
  • Page 76 Error Code Message Information PCI1360 Message A bus fatal error was detected on a component at slot <number>. Details System performance may be degraded, or system may fail to operate. Action Cycle input power, update component drivers, if device is removable, reinstall the device.
  • Page 77 Error Code Message Information Details The chassis was opened while the power was off. System security may have been compromised. Action Close the chassis and verify hardware inventory. Check system logs. SEL0006 Message All event logging is disabled. Details This message is displayed when all event logging has been disabled by the user.
  • Page 78: Warning Messages

    Error Code Message Information Details Ambient air temperature is too cool. Action Check the system operating environment. TMP0120 Message The system inlet temperature is greater than the upper warning threshold. Details Ambient air temperature is too warm or one or more fans may have failed.
  • Page 79: Getting Help

    Documentation Feedback If you have feedback for this document, write to documentation_feedback@dell.com. Alternatively, you can click on the Feedback link in any of the Dell documentation pages, fill out the form, and click Submit to send your feedback. Quick Resource Locator Use the Quick Resource Locator (QRL) to get immediate access to system information and how-to videos.