Action/Response - Toshiba Strata CT Manual

Acd agent guide
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Organisation
Conventions
Conventions
Elaborates specific items or references other information. Within some tables, general
Note
notes apply to the entire table and numbered notes apply to specific items.
Important!
Calls attention to important instructions or information.
Advises you that hardware, software applications, or data could be damaged if the
CAUTION!
instructions are not followed closely.
WARNING!
Alerts you when the given task could cause personal injury or death.
Represents any Directory Number button, also known as an extension or intercom
[DN]
number.
Represents any Primary Directory Number button (the extension number for the
[PDN]
telephone). An extra appearance of the PDN on the same phone is not considered as a
SDN.
Represents any Secondary appearance of a PDN. A PDN which appears on another
[SDN]
telephone is considered an SDN.
[PhDN]
Represents any Phantom Directory Number button (an additional DN).
Arial Bold
Represents telephone buttons.
Shows a multiple PC keyboard or phone button entry. Entries without spaces between
Plus (+)
them show a simultaneous entry. Example: Esc+Enter. Entries with spaces between
them show a sequential entry. Example:
Tilde (~)
Means "through." Example: 200~200 station range.
Denotes the step in a one-step procedure.
Denotes a procedure.
Grey words within the printed text denote cross-references. In the electronic version of
See Figure 10
this document (Strata CT Library CD-ROM), cross-references appear in blue hypertext.

Action/Response

The left column gives you single or numbered
steps that you need to perform a procedure. These
steps apply to both mouse or keyboard use.
iv
Description
+
.
#
5
The right column gives the immediate response to your
action. This column also includes additional notes and
comments.
Introduction
Strata CT ACD Agent November 2001

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