Logging In/Out - Toshiba Strata CT Manual

Quick Reference
To retrieve an ACD call on Hold
ACD Call
Press

Logging In/Out

You log in and out of an ACD Group by using
Agent ID, your telephone becomes available for incoming ACD calls, and the ACD feature buttons
and codes are activated. Every Agent ID code is unique and is always associated with a particular
ACD group, unless the ID is re-assigned to another group in system programming.
Any Toshiba telephone can be used to log into an ACD Group providing that the telephone has a
unique, single-appearing [PhDN] button. The [PhDN] that is used to log into an ACD Group becomes
the telephone's
must be assigned as the owner of the
When you log out, the ACD features are deactivated on your telephone, but the regular features still
continue to work. For example, you can use the
after logging out. These kinds of calls are not registered as ACD or PBX calls for MIS reporting
purposes.
When all of the Agents in a group log out, the shift ends for that group, and calls are routed to the
after-shift destination. The new calls are automatically sent to the after-shift destination, which can be
a voice mailbox, another ACD Group, or an announcement.
Important!
Log In/Out
only works from the idle state, a non-ACD or PBX call hold, or After Call Work mode.
Your action is ignored if you press the
ACD does not allow you to log out if you are the last active agent in the ACD Group, and there are
calls waiting in the queue. These calls must be cleared before you can log out. Once all calls in the
queue are cleared, the Log In/Out LED turns off and your telephone is logged out of the ACD Group
(see "Transferring Calls to an ACD Group" on Page
8
. The call is retrieved and your LCD
displays the message on the right.
Note
ACD Call
. You can only be logged into one ACD Group at a time. Your telephone
When the Supervisor ends the shift, all Agents must be logged out before the next (new)
shift can start. The next shift starts once an Agent logs in.
Incoming ACD calls are not routed to
has a call on Hold and PBX calls are blocked.
ACD Call
and
ACD Call
[PhDN] button in system programming.
ACD Call
button to make and receive non-ACD calls
Log In/Out
button while the station is in any other status.
16).
QUE#000 AGT GP01
ACD Call
Log In/Out
. By entering a valid ACD
Strata CT ACD Agent November 2001
Features
USING LINE 3
, because it