Unavailable - Toshiba Strata CT Manual

Features

Unavailable

This feature enables temporary unavailability for ACD calls without logging out. You can use this
feature for breaks, such as lunch and coffee breaks, and extended times away from your telephone. To
enter the Unavailable mode:
You must be logged in to the ACD Group.
The station must be idle or you can be talking on a non-ACD or PBX call.
To use Unavailable
Unavailable
Press
ACD Call
...or
To cancel Unavailable mode
Unavailable
Press
ACD Call
...or,
Strata CT ACD Agent November 2001
The Unavailable LED light is steady. If the Unavailable LED
flashes, calls are still in the queue and you are the only available
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Agent in the group. When calls in the queue are cleared,
Unavailable is activated and the Unavailable LED lights steady.
Notes
If you are on an ACD call when you press
Unavailable LED flashes and puts you in the Unavailable
pending mode. When the ACD call ends, Unavailable mode is
activated automatically.
If two successive ACD calls are not answered at your
telephone, your telephone automatically goes into Unavailable
mode.
If all Agents in group enter Unavailable mode, new calls to that
group will follow either overflow or end of shift destination,
dependant on system programming.
When the Unavailable LED goes off, the station is returned to
available status.
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Unavailable
Unavailable
, the
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