Toshiba Strata CT Manual page 33

Acd agent guide
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Notes to Users
Step 4: Network Planning Information
4-1. Strata CT Tone Plan.
Table A3 below lists the characteristics of the tones and signals used in Strata CT.
Table A3
Tones/Signal to:
Exchange Line
DKT
2 Wire extns
Tie Lines
DISA calls
Internal general
Strata CT ACD Agent November 2001
Frequency
Music On Hold
500/640Hz
modul.10Hz
1300/1780Hz
modul.10Hz
860/1180Hz
modul.10Hz
2000Hz mod by 10Hz
500Hz
1000/800Hz
1000/800Hz
660/500
2000Hz
20Hz
DTMF A
DTMF D
DTMF B
MWI Signal
400Hz
350/440Hz
400/450Hz
400HZ
400Hz
350/440Hz
4000/450Hz
400Hz
350/400Hz
400/450Hz
400Hz
400Hz
400Hz
Cadence
N/A
1s On 3s Off
1s On 3s Off
1s On 3s Off
1s On 3s Off
1s On 3s Off
0.6s On 1000Hz/0.6s On 800Hz
0.6s On 1000Hz/0.6s 800Hz
0.7s On 660Hz/0.7s On 500Hz
1s On 3s Off
1s On 3s Off
80 or 160mS
80 or 160mS
80 or 160mS
0.9 ON/0.1s Off
0.375s On/0.375s Off
Continuous
0.4 On/0.2s Off/0.4s On/2s Off
0.375s On/0.375s Off
0.375s On/0.375s Off
Continuous
0.4 On/0.2s Off/0.4s On/2s Off
0.375s On/0.375s Off
Continuous
0.4 On/0.2s Off/0.4s On/2s Off
0.375s On/0.375s Off
0.375s On/0.375s Off
1s On
Network Planning Information
Meaning
Call on Hold
I/C PSTN call Opt.1.
I/C PSTN call Opt.2.
I/C PSTN call Opt.3.
I/C PSTN to Busy DKT
I/C Int call
Call from D/phone A
Call from D/phone B
Call from D/phone B
Busy/DND Override
Ring Signal
Voice Mail Answer
Voice Mail Disconnect
Voice Mail Recall
Message Waiting Signal
Extension Busy
Dial Tone
Ring Tone
Delay Busy Tone
Extension Busy
Dial Tone
Ring Tone
Delay Busy Tone
Dial Tone
Ringing Tone
Extension Tone
NU/Reorder Tone
Executive override
25

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