Toshiba Strata CT Manual page 36

Definitions 4
End After Call Work 4
End After Call Work Time 4
Log In/Out 4
Release 4
Speed Dial 4
Transfer to ACD Group 4
Unavailable 4
Work Unit 4
volume control 3
C
cancel Unavailable mode 17
,
Cnf/Trn 18 20
E
End After Call Work Time 5
enter a Work Unit code 18
exchange Line 11
Executive Override 6
F
Feature Interaction
Call Forwarding 6
Message and Display 6
Station Do Not Disturb 6
Features 5
ACD
call 5
,
Call Pickup 5
Help 13
Agent Calls 6
Agent Telephone Status 7
Auto Answer with Zip Tone 10
28
,
20
12
End After Call Work 14
Interaction 6
Log Out
Unavailable 5
Logging In/Out 8
Placing Calls on Hold 7
Queue Status 11
Transfer to ACD Group 5
,
Unavailable 5 17
Work Unit 18
H
Help
call your Supervisor 13
override your Supervisor's DND 14
I
internal dial tone 20
L
, ,
Log In/Out 5 10 20
Agent ID 8
cancel 9
Log Out
After Shift destination 10
Last Active Agent 10
,
Pending 5 10
Logging 8
M
Management Information Systems (MIS) 18
Multiple Work Units 18
Strata CT ACD Agent November 2001
Index