General Troubleshooting - BT Total Hub Fibre User Manual

General troubleshooting

We recommend that you run the CD included in your Welcome Pack and install
Desktop Help. Desktop Help
email or Wi-Fi connection, suggests quick fixes or fixes problems remotely.
In this section, you'll find some answers to the more common connection problems.
If you're online, see www.bt.com/business/help/fibre for lots more help and advice.
Why should I only use the new Fibre Hub and Openreach modem?
I already have a router that I connect to a modem using Ethernet WAN.
May I use this instead of the Fibre Hub?
My CD won't run. What should I do?
How do I make a connection to my computer without using the CD?
Where can I find my email address and password?
Where can I find my BT Business Broadband Voice username (056 phone
number) and password?
How can I set up my Fibre Hub manually?
What do I need to use wireless?
How can I tell if my computer has built-in wireless?
Where can I buy a wireless adapter?
Where can I get help with my computer's wireless?
My computer or device doesn't work with WPA.
Can I still use wireless on my Hub?
How do I change my Hub to accept WEP wireless connections?
The wireless connection to my Fibre Hub is slow or unreliable. What can I do?
(see page 6) identifies problems with your broadband,
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