Help; How To Get Help, If You Need It - BT Total Hub Fibre User Manual

Help

How to get help – if you need it – including with connecting to
broadband and general troubleshooting.
Use this section to find help with...
Connecting to the internet using your Fibre Hub
Setting up or using a BT Business Total Broadband Fibre feature
Troubleshooting the Openreach modem
General troubleshooting
Help with connecting to the internet using your Fibre Hub
For example: you can't browse the internet or send email, and your internet
connection's very slow.
What to do...
1 Try restarting
Switch off power at the mains power socket and unplug the power cable from your
Fibre Hub. Wait for one minute then turn the power back on and plug the cable
back into your Fibre Hub.
Restarting fixes most connection problems.
Help
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