System Troubleshooting; Special Messages - Prodigy AutoCode Owner's Manual
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- Quick start manual ,
- Owner's manual (148 pages) ,
- Reference manual (42 pages)
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Prodigy
System Troubleshooting
Special messages and Error messages help to identify
certain problems but do not appear in all cases when a
problem has occurred. Improper use may cause an
inaccurate result without producing an error message.
If the problem is not resolved, please contact Technical
Support at 1.800.243.2636 for assistance.
Special Messages
Message
Prodigy Diabetes Care, LLC
Talking Meter
What it means
"Lo" appears when your result is
below the measurement limit, which
is less than 20 mg/dL (1.1 mmol/L).
"Lo" indicates hypoglycemia (low
blood glucose.) You should consult
your healthcare professional
immediately.
"HI" appears when your result is
above the measurement limit, which
is higher than 600 mg/dL (33.3
mmol/L). You should immediately
consult your healthcare professional.
36
Owner's Manual
www.prodigymeter.com
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Chapters
Table of Contents
Troubleshooting
Need help?
Do you have a question about the AutoCode and is the answer not in the manual?
Questions and answers
After ‘’please apply blood into the test strip’’ it shut immediately
The Prodigy AutoCode meter may shut off immediately after applying blood to the test strip if the test strip was not inserted correctly or if there was an issue with filling the strip properly. If the test strip is not in place when blood is applied, the meter will not function correctly. Ensure the strip is inserted with the chip side up before applying blood. If the issue persists, a new test strip may be needed.
This answer is automatically generated
Does any of your meters allow them to be sync to a computer?
Yes, Prodigy AutoCode meters allow syncing to a computer using a USB cable. When connected properly, “USb” will appear on the meter display, indicating successful communication with the PC.
This answer is automatically generated
I changed the batteries. Turned on. Placed a test strip and it shuts down