Benefits; Mycalls; Required Software And Hardware - NEC Univerge SV8100 R2 Overview

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Back Office Integrations

3.17.1 Benefits

Ability to add BCT's off board functionality to the SV8100 to give a more complete solution to
customers requiring more than the telephony functionality of the SV8100, such as PC Operator Console
positions, Presence functionality, Contact Centre working, etc
For further information please refer to Sales/Product Information on BusinessNet and Prophix

3.17.2 Required Software and Hardware


BCT

SIP Terminal License

SV8100 R2 Software

3.18 MyCalls

MyCalls is a complete call management package that can be used to monitor phone system activity and
performance. It works by gathering call information from the SV8100 and storing it in a database. The
MyCalls application can then be used to run reports and view real time information from the MyCalls
database. There are different levels of the product available starting from MyCalls up to MyCalls Calls
Call Centre. A summary of the features in the different levels of the product are as follows:
MyCalls
Real Time Status displays for Extensions, DDI's and trunks.
Real Time Statistics, Single Value Windows and Combination Value Windows
Basic Alarms
Basic Reporting
MyCalls Call Manager
All the features of MyCalls plus:
Enhanced reporting
Enhanced alarms
Call costing
Users
Licensable options for Wallboards / Additional application users
MyCalls Enterprise
All the features of MyCalls Call Manager plus:
Multi site capable
Scalable up to approx 300 PBX's
MyCalls Call Centre / Agent Control
All the features of MyCalls Call Manager plus:
Reporting on ACD working on the SV8100
Detailed ACD group / Agent reports
Login to ACD using MyCalls Agent Control
ACD Supervisor users
MyCalls Call Recorder
Allows call playback of recorded calls through MyCalls
Exclude calls from recording based on DDI / Extension / CLI
Configurable user playback options
For further details on MyCalls, please refer to Sales literature and Prophix.
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