Returns - Helios 3120HD Series Operation Manual

Returns

This item was thoroughly tested and carefully packed at the factory prior to shipping. Upon acceptance by
the carrier, the carrier assumes responsibility for the item's safe arrival. If you receive the item in a damaged
condition, apparent or concealed, a claim for damage must be made to the carrier.
If a visual inspection shows damage upon receipt of this shipment, it must be noted on the freight bill or
express receipt and the notation signed by the carrier's agent. Failure to do this can result in the carrier
refusing to honor the claim.
When the damage is not apparent until the unit is unpacked, a claim for concealed damage must be made.
Make a mail or phone request to the carrier for inspection immediately upon discovery of the concealed
damage. Keep all cartons and packing materials.
To return the product to the factory for service, please contact the Customer Service Department for a Re-
turn Material Authorization (RMA) Number.
Prominently display the RMA number on the outside of the shipping container(s) and on paperwork con-
tained inside. Give a brief description of why the equipment is being returned and list the symptoms of any
problems being experienced with the equipment.
For shipment, send package with enough foam padding or other packing material to prevent damage during
shipping. The original shipping carton is a good container if it has not been damaged.
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