Troubleshooting - EverFocus Paragon 264 Series Instruction Manual

10 TROUBLESHOOTING

If you have problems with the system, run through the following checklist to see if you can solve the
problem.
The DVR will not go into record mode.

 Bring up the DVR's Menu and check under the Camera Menu. Verify that all connected cameras
are checked as "Installed" and that Record Mode is set to "Continuous".
Check the Disk or Information Menus and verify that the internal hard drive is being detected.

The DVR displays no picture.

 Make sure the monitor is connected to the Video Out port, the VGA port or the HDMI port. If the
monitor has multiple inputs, make sure it is on the correct display setting.
Check that the monitor cables are good.

Verify the recorder is getting the correct amount of power.

Image cannot be fully displayed on the monitor, partial image has been cut off.

 Make sure the resolution of HDMI video output is 1080i.
 Make sure the resolution of your monitor which connected to the DVR is 1920 x 1080.
There is no display coming from one of the channels on the DVR.

In the DVR's Camera Menu, make sure that all cameras are checked as "Installed" and

unchecked for "Covert".
Verify that all cameras are connected on the "Input" row on the back of the DVR.

If there is still no picture, connect a working camera to the port that has no picture. If you get an

image, the problem is coming from the camera.
I cannot connect to the recorder via the internet.

Check that the DVR's ports are forwarded correctly in the router.

 Verify that your Internet Service Provider does not block any ports.
 Make sure you are using the correct IP address given by the ISP, or, if you have a Dynamic IP,
check if the number has changed.
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