Wd® Service And Support; Registering Your Wd Product - Western Digital My Book Live User Manual

®
WD Service and Support
Should you encounter any problem, please give us an opportunity to address it before returning this
product. Most technical support questions can be answered through our knowledge base or email
support service at http://support.wdc.com. If the answer is not available or if you prefer, please
contact WD at the best telephone number shown below.
Your product includes 30 days of free telephone support during the warranty period. This 30-day
period starts on the date of your first telephone contact with WD Technical Support. Email support is
free for the entire warranty period and our extensive knowledge base is available 24/7. To help us
keep you informed of new features and services, remember to register your product online at
http://register.wdc.com.
Accessing Online Support
Visit our product support website at
• Downloads—Download drivers, software, and updates for your WD product.
• Registration—Register your WD product to get the latest updates and special offers.
• Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and
data recovery information.
• Knowledge Base—Search by keyword, phrase, or answer ID.
• Installation—Get online installation help for your WD product or software.
• WD Community—Share your thoughts and connect with other WD users.
• Online Learning Center — Get the most out of your personal cloud storage with the latest
information, instructions and software. (http://www.wd.com/setup)
Contacting WD Technical Support
When contacting WD for support, have your WD product serial number, system hardware, and
system software versions available.
North America
English 800.ASK.4WDC
(800.275.4932)
Spanish 800.832.4778
Europe (toll free)* 00800 ASK4 WDEU
(00800 27549338)
Europe +31 880062100
Middle East +31 880062100
Africa +31 880062100
* Toll free number is available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy,
Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.

Registering Your WD Product

Register your WD product to get the latest updates and special offers. You can easily register your
product online at http://register.wdc.com
Settings" on page 60).
support.wdc.com and choose from the following topics:
Asia Pacific
Australia 1 800 42 9861
China 800 820 6682 / +65 62430496
Hong Kong +800 6008 6008
India 1 800 11 9393 (MNTL) / 1 800 200 5789 (Reliance)
011 26384700 (Pilot Line)
Indonesia +803 852 9439
Japan 0120-994-120 / 00531-65-0442
Korea 02 703 6550
Malaysia +800 6008 6008 / 1 800 88 1908/+65 62430496
Philippines 1 800 1441 0159
Singapore +800 6008 6008 / +800 608 6008/+65 62430496
Taiwan +800 6008 6008/+65 62430496
or by using My Book Live software (see "System
ii