Western Digital WDA4NC20000 - ShareSpace NAS 2TB HD 1TB x 2 RAID User Manual
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Western Digital WDA4NC20000 - ShareSpace NAS 2TB HD 1TB x 2 RAID User Manual

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Summary of Contents for Western Digital WDA4NC20000 - ShareSpace NAS 2TB HD 1TB x 2 RAID

  • Page 1 ® My Book Live ™ User Manual...

  • Page 2: Wd® Service And Support

    ® Service and Support Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or email support service at http://support.wdc.com. If the answer is not available or if you prefer, please contact WD at the best telephone number shown below.

  • Page 3: Table Of Contents

    Table of Contents WD® Service and Support....... . ii Registering Your WD Product ......ii Important User Information .
  • Page 4 Safely Shutting Down........55 Monitoring Alerts ........55 Accessing the Learning Center .
  • Page 5 Accessing Your My Book Live Remotely ..98 WD 2go: The Pathway to Your Personal Cloud ....98 Enabling Remote Access ....... 100 Setting Up Mobile Access .

  • Page 6: Important User Information

    IMPORTANT USER INFORMATION Important User Information Important Safety Instructions Recording Your WD Product Information Important Safety Instructions This device is designed and manufactured to assure personal safety. Improper use can result in electric shock or fire hazard. The safeguards incorporated into this unit will protect you if you observe the following procedures for installation, use, and servicing.

  • Page 7: Recording Your Wd Product Information

    IMPORTANT USER INFORMATION If the product does not operate normally when the operating instructions are fol- lowed. Adjust only those controls that are covered by the operating instructions since improper adjustment may result in damage and require extensive work by a qualified technician to the product to normal condition.

  • Page 8: Product Overview

    PRODUCT OVERVIEW Product Overview About the Drive Features Package Contents System Requirements Pre-Installation Instructions Handling Precautions Specifications Product View About the Drive Connect this powerful drive to your wireless router for shared storage on your home network that you can access within and outside the home. Share files with Mac computers and PCs, stream media to your television through your DLNA-enabled devices, and access your files remotely with the WD 2go apps and web site.

  • Page 9: Package Contents

    PRODUCT OVERVIEW ® Serve up your music with iTunes —The drive includes iTunes server support so you can centralize your music and video collection and stream it any Mac or PC with iTunes. Easy to set up, easy to find on your network—Set up is a snap. In just a few ®...
  • Page 10 PRODUCT OVERVIEW My Book Live Home network drive Installation CD with Quick Install Guide Ethernet cable AC adapter* application software and user manual Global AC Adapter Configurations MY BOOK LIVE USER MANUAL...

  • Page 11: System Requirements

    PRODUCT OVERVIEW For information on additional accessories for this product, visit: www.shopwd.com www.wdstore.com Canada www.shopwd.ca www.wdstore.ca Europe www.shopwd.eu www.wdstore.eu All others Contact WD Technical Support in your region. For a list of Technical Support contacts, visit http://support.wdc.com and see Knowledge Base Answer ID 1048. System Requirements Operating System ®...

  • Page 12: Pre-Installation Instructions

    PRODUCT OVERVIEW Pre-Installation Instructions Before unpacking and installing the system, select a suitable site for the system for maximum efficiency. Place the device in a site that is: Near a grounded power outlet Clean and dust free On a stable surface free from vibration Well-ventilated, with nothing blocking or covering the slots and openings on the back or bottom side of the unit, and away from sources of heat Secluded from electromagnetic fields from electrical devices such as air...

  • Page 13: Product View

    PRODUCT OVERVIEW Product View Reset button Multi-color LED Activity LED Ethernet port Link LED ® Kensington Security Slot Component Icon Description Ethernet port Connects the device to a local network. Reset button Restores settings such as the admin user name and password for the device.

  • Page 14: Connecting The Drive And Getting Started

    CONNECTING THE DRIVE AND GETTING STARTED Connecting the Drive and Getting Started Connecting the Drive to Your Network Getting Started Using the CD (Windows and Mac) Getting Started Without the CD (Windows 7/Vista & Mac) What Can I Do Now? Connecting the Drive to Your Network It is easy to set up the My Book Live drive -- all you have to do is connect it to your home or small office network.
  • Page 15 CONNECTING THE DRIVE AND GETTING STARTED 3. Connect the end of the adapter into the power supply socket on the back of the drive. 4. Plug the power adapter into a power outlet. The unit powers up automatically. Important: Wait for the My Book Live drive to finish powering up (approximately three minutes) before configuring the drive.

  • Page 16: Getting Started Using The Cd (Windows And Mac)

    CONNECTING THE DRIVE AND GETTING STARTED Checking Back Panel (Network) LEDs The following table describes the network state and activity LEDs. Note: Looking at the port, with the LEDs on the bottom, the LED on the top is the Activity LED, and the one on the bottom is the Link LED. State Appearance State Description...
  • Page 17 CONNECTING THE DRIVE AND GETTING STARTED My Book Live Welcome Screen Discovering and Connecting to Your Drive Starting with the Welcome screen, the Administrator: Discovers and assigns a letter to the My Book Live drive on the network. Installs WD Quick View for easy access to the drive, drive status, and other options.
  • Page 18 CONNECTING THE DRIVE AND GETTING STARTED If the process finds a My Book Live drive on the network, the My Book Live Found screen displays along with a default description and a drive letter assignment. In the navigation panel a check mark appears beside Discover. Note: The My Book Live screens have several helpful features: to the right of a word indicates a tool tip is available.
  • Page 19 CONNECTING THE DRIVE AND GETTING STARTED 2. To display drive properties, click the Details link. A pop-up window lists the model name, IP address, and MAC address. Click the Close link. 3. Drive Letter displays the next available drive letter on your network that you can map the drive to.
  • Page 20 CONNECTING THE DRIVE AND GETTING STARTED The My Book Live Found screen displays again: 4. To create a desktop shortcut to a mapped drive in Windows, select the Create a desktop shortcut to your drive check box, and on a Mac, select the Create an alias to MyBookLive check box.
  • Page 21 CONNECTING THE DRIVE AND GETTING STARTED 1. Click the License Agreement link, and after reading the agreement, click the I Accept check box. 2. Click the Start Install button. A progress bar displays until the Installation Complete screen appears. A Windows system tray now displays the icon;...
  • Page 22 CONNECTING THE DRIVE AND GETTING STARTED Step 3: Perform Next Steps 1. Click the Next Steps button on the Install Complete screen, or the Next Steps link in the navigation panel at any time, to display the Next Steps screen: Note: Discovery must take place before Next Steps is available.
  • Page 23 CONNECTING THE DRIVE AND GETTING STARTED IF you want to .. . THEN . . . Open your My Book Live drive and view Click the Open button. the contents of its Public shares, Back up the files on a PC, Click the Backup Options button.
  • Page 24 CONNECTING THE DRIVE AND GETTING STARTED Connecting and Troubleshooting The Connecting Your Drive screen appears when “Discovery” cannot find a drive: 1. Follow the graphical instructions and tool tips for information about each step. 2. Click the Find Drive button. If the drive is found, the My Book Live Found screen appears.

  • Page 25: Getting Started Without The Cd (Windows 7/Vista & Mac)

    CONNECTING THE DRIVE AND GETTING STARTED 3. Follow the screen instructions and tool tips. IF you want to . . . THEN click the . . . Return to the How to Connect screen to make sure Back button you have properly connected your drive, View the Troubleshooting Help topic, More Help button Try to discover the drive again,...
  • Page 26 CONNECTING THE DRIVE AND GETTING STARTED 3. Double-click the Public folder to display the Shared Music, Shared Pictures, Shared Videos, and Software subfolders. You can now drag and drop files into the shared media folders using Windows Explorer: Note: The Software folder contains all the software that is on the CD. Double- click the folder, and then double-click SmartWare to display the software.
  • Page 27 CONNECTING THE DRIVE AND GETTING STARTED Using Mac OS X Leopard/Snow Leopard Using Finder to Open the Public Folder 1. In a Finder window, click MyBookLive under the shared items in the side bar. 2. If presented with an authorization screen, select Guest, and then click Connect to display the Public share: 3.
  • Page 28 CONNECTING THE DRIVE AND GETTING STARTED Click the item you wish to alias (e.g., Shared Music), hold down the mouse button, hold down the Cmd and Option keys simultaneously, and drag the item to where you want the alias to appear. Instead of moving the original item, this creates an alias at the new location.

  • Page 29: What Can I Do Now

    CONNECTING THE DRIVE AND GETTING STARTED What Can I Do Now? Your My Book Live drive is ready to use and is accessible as a drive letter, enabling you to drag and drop files into your drive and move files from it to any computer in your network that has been set up according to the instructions in this chapter.

  • Page 30: Backing Up And Retrieving Your Computer Files

    BACKING UP AND RETRIEVING YOUR COMPUTER FILES Backing Up and Retrieving Your Computer Files Using WD SmartWare Using Windows 7/Windows Vista Backup Using Apple Time Machine Using WD SmartWare WD SmartWare software is an easy-to-use tool that gives you the power to: Protect your data automatically—Automatic, continuous backup instantly makes a copy whenever you add or change a file.
  • Page 31 BACKING UP AND RETRIEVING YOUR COMPUTER FILES Installing WD SmartWare Software Installing WD SmartWare Using the CD 1. On the CD’s Next Steps screen, click the Backup Options button to display the Backup Options screen: 2. Click the Start Install button to the right of WD SmartWare to display the Install WD SmartWare screen: 3.
  • Page 32 BACKING UP AND RETRIEVING YOUR COMPUTER FILES 4. Click the Start Install button. When installation is complete, the Installation Complete screen displays: 5. Click the Launch WD SmartWare button to display the WD SmartWare Home page. (See “WD SmartWare Home Screen” on page 28.) Using a Rally Driver to Install WD SmartWare You can use a Rally driver as an alternative way to install WD SmartWare software on Windows Vista/Windows 7 systems.
  • Page 33 BACKING UP AND RETRIEVING YOUR COMPUTER FILES WD SmartWare Home Screen The Home screen is the first screen you see after you launch WD SmartWare: The WD SmartWare Home screen provides five tabs: Home—Provides a Content Gauge showing the capacity of each My Book Live drive on your network.

  • Page 34: How The Backup Function Works

    BACKING UP AND RETRIEVING YOUR COMPUTER FILES In the Content Gauge for your computer’s hard drive, all of your files that are available for backup display against a blue background in six categories where: This file category Includes files with these extensions Documents .doc, .txt, .htm, .html, .ppt, .xls, .xml, and other document extensions...

  • Page 35: Backing Up Files

    BACKING UP AND RETRIEVING YOUR COMPUTER FILES This protection is automatic—the WD SmartWare software does it for you without any action on your part—just make sure to leave your My Book Live connected to your network. Note: Should you disconnect and reconnect the drive to the network, the WD SmartWare software rescans your computer for new or changed files and resumes automatic, continuous backup as before.
  • Page 36 BACKING UP AND RETRIEVING YOUR COMPUTER FILES 3. On the Backup screen: IF you want to back up . . . on the internal hard drive, THEN . . . All of the categories of files Proceed to step 4 on page 31. step 5 on page 31.
  • Page 37 BACKING UP AND RETRIEVING YOUR COMPUTER FILES 7. In the backup by categories selection box: a. Select the check boxes for the categories of files that you want to include in the backup. b. Clear the check boxes for the categories of files that you want to exclude from the backup.
  • Page 38 BACKING UP AND RETRIEVING YOUR COMPUTER FILES c. In the backup by files selection box, click the pointers to open the folder structure: d. Select the check boxes for the individual files or folders that you want to back up. Note that clicking a folder check box automatically selects all of the subfolders and files in the folder.
  • Page 39 The best long-term solution is to relegate the drive to long-term archive storage and: a. Click the Help tab. b. Click the WD Store link to view the Western Digital Online Store website. c. Click External Hard Drives and select the best drive to suit your future requirements.
  • Page 40 BACKING UP AND RETRIEVING YOUR COMPUTER FILES Retrieving a File After selecting the drive on the Home screen, you can retrieve files or complete folders from your My Book Live drive. (For information on retrieving folders, see “Retrieving a Folder” on page 37.) To retrieve a file from your drive: 1.
  • Page 41 BACKING UP AND RETRIEVING YOUR COMPUTER FILES Change Retrieve Volume a. Click the button to display the Select a volume to retrieve from screen: b. Select the desired volume and click the Select Destination button. 3. On the Select a destination for retrieved files screen: IF you want to copy your retrieved content to .
  • Page 42 BACKING UP AND RETRIEVING YOUR COMPUTER FILES 4. On the Select content to retrieve... screen, select Retrieve Some Files to display the retrieve files selection box: 5. Navigate through the folder structure to find the files you want. Click the appropriate file category button to list the files by category: Pictures Music Movies...
  • Page 43 BACKING UP AND RETRIEVING YOUR COMPUTER FILES Retrieving an Earlier Version of a File or Deleted Files In the retrieve files selection box, check the Show deleted files check box and/or the Show older files check box. Now, when selecting content to retrieve, you can select individual files that were overwritten or deleted.
  • Page 44 BACKING UP AND RETRIEVING YOUR COMPUTER FILES Click the Settings tab to display the Software Settings screen: IF you want to . . . THEN click . . . AND see . . . Change the number of backup File History “Specifying the Number of versions to keep for each file, Backup Versions”...
  • Page 45 BACKING UP AND RETRIEVING YOUR COMPUTER FILES To specify the number of backup versions that you want to keep for each file: 1. On the Software Settings screen, click the File History button to display the Set File History screen: 2.
  • Page 46 BACKING UP AND RETRIEVING YOUR COMPUTER FILES By default, the WD SmartWare software creates and uses a Retrieved Content subfolder in your My Documents folder. To specify a different folder: 1. Either create a new folder or determine which existing folder you want to use. 2.

  • Page 47: Using Windows 7/Windows Vista Backup

    BACKING UP AND RETRIEVING YOUR COMPUTER FILES Using Windows 7/Windows Vista Backup If you choose not to use WD SmartWare software for backing up files to the My Book Live, you can use Windows Backup or Apple Time Machine as an alternative.

  • Page 48: Using Apple Time Machine

    BACKING UP AND RETRIEVING YOUR COMPUTER FILES 9. When prompted for the content you want to back up, select Let Windows choose or select desired content and then click the Next button. 10. On the Review your backup settings screen, click the Save settings and run backup button.
  • Page 49 BACKING UP AND RETRIEVING YOUR COMPUTER FILES Click Set Up Time Machine to display the Time Machine Preferences screen: 3. Click Choose Backup Disk and select the My Book Live drive where you want the backups stored: 4. Click Use for Backup. A screen prompts for your user name and password. 5.
  • Page 50 BACKING UP AND RETRIEVING YOUR COMPUTER FILES The Preferences screen returns: 6. To start automatic backups, move the slider to ON. 7. To add a Time Machine drop-down menu icon to the menu bar at the top of the screen, select the Show the Time Machine status in the menu bar check box.
  • Page 51 BACKING UP AND RETRIEVING YOUR COMPUTER FILES To see information such as available capacity and the date and time of the oldest, latest, and next backup, select Open Time Machine Preferences on the Time Machine drop-down menu: Starting a Backup To start a backup at any time, select Back Up Now on the drop-down menu: Note: To delete Time Machine backups, use the My Book Live dashboard.
  • Page 52 BACKING UP AND RETRIEVING YOUR COMPUTER FILES To retrieve backed-up items to your hard drive: 1. Open the window on your computer where you want the item restored. For example, if you are retrieved a document, open the Documents folder. (If you are restoring an item on your desktop, you do not need to open a window.) 2.
  • Page 53 BACKING UP AND RETRIEVING YOUR COMPUTER FILES 5. Click the button for the desired option: —Does not restore the item from the backup drive. Keep Original —The original item remains and the backed-up item is added to Keep Both the selected location on your computer. —The backed-up item replaces the original item.

  • Page 54: Managing Your Drive With Wd Quick View

    MANAGING YOUR DRIVE WITH WD QUICK VIEW Managing Your Drive With WD Quick View Accessing WD Quick View Shortcut Options Checking Drive Status Launching WD SmartWare (Windows only) Exiting WD SmartWare Safely (Windows only) Opening Shares Launching the My Book Live Dashboard Mapping the Drive (Windows only) Creating a Shortcut to the Public Share (Windows only) Viewing Drive Properties...

  • Page 55: Checking Drive Status

    MANAGING YOUR DRIVE WITH WD QUICK VIEW Mac OS X 1. Click the WD Quick View icon in the menu bar to display a menu. 2. Move the pointer over the name of your My Book Live to display a submenu: Figure 2.

  • Page 56: Launching Wd Smartware (Windows Only)

    MANAGING YOUR DRIVE WITH WD QUICK VIEW Mac OS X Click the WD Quick View icon in the menu bar and move the cursor over the name of your My Book Live drive to display drive status below the submenu: Launching WD SmartWare (Windows only) If WD SmartWare is installed, select the WD SmartWare option on the WD Quick View menu to display the WD SmartWare home screen.

  • Page 57: Launching The My Book Live Dashboard

    MANAGING YOUR DRIVE WITH WD QUICK VIEW Mac OS X: The contents of the Public share display in Finder: Note: To view all of the shares on the drive, click the name of your My Book Live under Shared. 2. Select the share you want to view: Windows: For a private share, if prompted for a user name and password, enter those associated with your user account on the My Book Live dashboard (see “Creating a User”...

  • Page 58: Mapping The Drive (Windows Only)

    MANAGING YOUR DRIVE WITH WD QUICK VIEW Mapping the Drive (Windows only) 1. Select Map [My Book Live name] on the WD Quick View submenu. The Map Network Drive screen displays: 2. Select the desired letter from the Drive drop-down list. 3.

  • Page 59: Viewing Drive Properties

    MANAGING YOUR DRIVE WITH WD QUICK VIEW Viewing Drive Properties Select Properties on the WD Quick View submenu to display the Properties screen: My Book Live Properties on Windows My Book Live Properties on Mac OS X MY BOOK LIVE USER MANUAL...

  • Page 60: Safely Shutting Down

    MANAGING YOUR DRIVE WITH WD QUICK VIEW Safely Shutting Down One of the recommended ways to safely reboot and shut down your My Book Live drive is to use the WD Quick View icon. Note: Another preferred method is to use the dashboard. (See “Reboot/ Shutdown”...
  • Page 61 MANAGING YOUR DRIVE WITH WD QUICK VIEW To view drive alerts: 1. To display one or more alerts, select Alerts on the WD Quick View submenu. Multiple alerts are arranged chronologically. 2. To close the alert panel, click the Exit button. Figure 3.

  • Page 62: Accessing The Learning Center

    MANAGING YOUR DRIVE WITH WD QUICK VIEW Accessing the Learning Center The Learning Center contains information about using many aspects of the My Book Live software. Select Learning Center on the WD Quick View submenu to display the Learning Center main menu. Uninstalling the WD Quick View Icon Windows On Windows XP, click Start >...

  • Page 63: Using The My Book Live Dashboard

    USING THE MY BOOK LIVE DASHBOARD Using the My Book Live Dashboard Launching the My Book Live Dashboard Starting the My Book Live Dashboard Understanding Dashboard Components Obtaining Customer Support What Can I Do Now? Use the My Book Live dashboard to configure settings to manage the My Book Live as you prefer.

  • Page 64: Starting The My Book Live Dashboard

    USING THE MY BOOK LIVE DASHBOARD Starting the My Book Live Dashboard The first time you access the My Book Live dashboard, the Default Language page displays: 1. Select the default language from the drop-down list. 2. Click the Licence Agreement link, and after reading the agreement, click I Accept.

  • Page 65: Understanding Dashboard Components

    USING THE MY BOOK LIVE DASHBOARD Understanding Dashboard Components The typical the My Book Live dashboard page offers options for viewing and entering information and provides assistance and notifications: Item Description Device Name Name of the My Book Live drive. You can change the default name to one of your own choosing.

  • Page 66: Obtaining Customer Support

    USING THE MY BOOK LIVE DASHBOARD Item Description Let us help you Displays information about performing the tasks noted in the scrolling list below. The + or - sign enables you to show or hide the scrolling display. < Navigate through the tasks by clicking the back >...
  • Page 67 USING THE MY BOOK LIVE DASHBOARD Sending Customer Support Your Log Files If you have a problem with the My Book Live drive, complete the online form on the Support page to generate a log and send it to WD’s Customer Support team. Another option is to manually generate a system log and save or email it.

  • Page 68: What Can I Do Now

    USING THE MY BOOK LIVE DASHBOARD What Can I Do Now? The next few chapters step you through the procedures for using the My Book Live dashboard. The following table provides shortcuts to instructions for some common tasks. How do I ... See ...

  • Page 69: Configuring Basic Settings

    CONFIGURING BASIC SETTINGS Configuring Basic Settings System Settings Network Settings Utilities Settings Remote Access Settings Media Server Settings The Settings option enables the Administrator to view and customize the drive’s system, network, utilities, remote access, and media settings. System Settings To select the Settings options: 1.
  • Page 70 CONFIGURING BASIC SETTINGS General Use the General section of the page to show the drive name and description, select the language in which the web pages should display, view usage of storage space, and register the drive. WARNING! Renaming the My Book Live forces all the network computers to remap their shared network resources.
  • Page 71 CONFIGURING BASIC SETTINGS 1. View or modify the following settings: Time Zone From the drop-down list, select the time zone where your drive is located. Date & Time From the drop-down lists, select the current date and time. NTP Service Select the check box to enable NTP service, which automatically synchronizes your drive to update the time and date.
  • Page 72 CONFIGURING BASIC SETTINGS Update from File To update the firmware manually: 1. Contact WD Tech Support http://support.wdc.com for information on new firmware availability. 2. If a new firmware file is provided, save the file to a Desktop location on your computer.

  • Page 73: Network Settings

    CONFIGURING BASIC SETTINGS Energy Saver If the Hard Disk Sleep function is enabled, the hard drive goes into standby mode to save power after a designated period of inactivity. Hard Disk Sleep is enabled by default. To enable Hard Disk Sleep: 1.

  • Page 74: Lan Configuration

    CONFIGURING BASIC SETTINGS LAN Configuration 1. View or modify the following LAN (home or office network) settings: MAC Address Uniquely Identifies the drive. IP Address Identifies the current IP address. Network Mode Select the method of assigning the drive’s unique IP address: •...

  • Page 75: Utilities Settings

    CONFIGURING BASIC SETTINGS Utilities Settings On the Utilities tab, you can test the network drive and get diagnostic information, restore the drive to factory defaults, reboot or shut down the drive, and import or export a configuration file: Diagnostic Run diagnostic tests if you are having problems with your drive. The short test checks the drive for major performance problems.
  • Page 76 CONFIGURING BASIC SETTINGS Factory Restore Note: For information about using the Reset button to return the password and network mode to factory settings, see “Resetting the My Book Live” on page 129. In this area of the Settings page, the Administrator can choose a short factory restore or a full one.
  • Page 77 CONFIGURING BASIC SETTINGS Use the WD Quick View icon (see “Safely Shutting Down” on page 55). If you are unable to shut down by either method, see “How do I safely shut down the My Book Live?” on page 131. Important: Before rebooting or shutting down, make sure no file transfers are going on.
  • Page 78 CONFIGURING BASIC SETTINGS To shut down the drive: 1. Click the Shutdown Device button. A message reminds you that shutting down may interrupt important processes. 2. If the drive is not processing information, or it is but you choose to proceed, click the Continue button.

  • Page 79: Remote Access Settings

    CONFIGURING BASIC SETTINGS Import/Export Current Configuration Important: Before doing a factory restore or a system update, you may choose to save your drive’s current configuration. Later you can import a previously saved configuration, if desired. Keep in mind that importing a configuration after restoring factory defaults does not restore shares, users, or Twonky settings.

  • Page 80: Media Server Settings

    CONFIGURING BASIC SETTINGS Media Server Settings The Media page enables you to define TwonkyMedia and iTunes settings so that you can enjoy media in every room in your house. Note: TwonkyMedia and iTunes only work on your network. For instructions on configuring TwonkyMedia and iTunes settings on this page and then displaying or streaming media, see “Playing/Streaming Videos, Photos, &...

  • Page 81: Managing Users

    MANAGING USERS Managing Users Viewing Users Creating a User Creating a Private Share for a User Changing a User’s Password Editing User Settings Deleting a User The Administrator creates accounts for others who will have access to the My Book Live drive.

  • Page 82: Creating A User

    MANAGING USERS 2. To view user details, click the user name. User Detail and Share Access display in a panel on the right. Creating a User The Administrator can create users and limit what shares they can access. Full access—Allows the user to read, write, and delete files on the share. Read-only access—Restricts the user to only viewing files on the share.
  • Page 83 MANAGING USERS 1. Click the Create New User button. The Create New User panel slides down over the User List: 2. Enter all required information (indicated by red asterisk). 3. If desired, enter these optional settings: User Password/Confirm If you want to set up a password for the user to prevent Password others from accessing the user’s private share, enter a password for the user.

  • Page 84: Creating A Private Share For A User

    MANAGING USERS 4. Click the Save button. The new user is listed in the User List, and the Share Access section moves to the right panel: Creating a Private Share for a User 1. If you want to create a private share for the user, in the Share Access section on the right panel, click the Create new share button.

  • Page 85: Changing A User's Password

    MANAGING USERS 2. Complete all required settings (indicated by red asterisk) and any optional settings, as follows: Share Name Assign a name to the share that clearly indicates the type of files it will contain. Share Description Enter a brief description of the content in the share. Media Serving From the drop-down list, select None, All, or to limit what can be streamed from this share, a type of media...

  • Page 86: Editing User Settings

    MANAGING USERS Editing User Settings 1. To make changes to a user’s profile, select the user in the User List. The User Details and Share Access panels display. 2. Modify the required and optional settings as desired. To update the user’s access to shares, make the necessary changes in the Share Access panel.

  • Page 87: Managing Shares

    MANAGING SHARES Managing Shares Viewing a List of Shares Creating a New User Making a Share Public Deleting a Share Opening a Share A share is an area on the My Book Live drive for storing files (similar to a folder or directory).

  • Page 88: Creating A New Share

    MANAGING SHARES Click a share to display share detail and user access information in the right panel. Creating a New Share You can create a share and designate it as public or private. For example, if the share contains financial information, you may want to deny access to your children. Or, if there are photos you would like a friend to see but not change or delete, you would assign read-only access to that user.
  • Page 89 MANAGING SHARES 2. Complete all required settings (indicated by red asterisk) and any optional settings, as follows: Share Name Assign a name to the share. Share Description Enter a brief description of the share to remind yourself of what it contains. Media Serving From the drop-down list, select None, All, or to limit what can be streamed from this share, a type of media...

  • Page 90: Creating A New User

    MANAGING SHARES Creating a New User While working with the Shares option, you may want to create a new user and assign share access privileges at the same time. 1. Select a share from the list to display share detail: 2.

  • Page 91: Making A Share Public

    MANAGING SHARES Making a Share Public If you decide there is no reason to limit access to a private share, convert it to a public share. 1. Select the private share in the Shares list and select the Public option instead of the Private option in the Share Access section of the right panel.
  • Page 92 MANAGING SHARES IF you want to open a THEN for . . . share using . . . WD Quick View in the menu Public and Private Shares bar (Mac OS X), Click the WD Quick View icon in the menu bar and move the cursor over the name of your My Book Live drive to display the submenu.

  • Page 93: Managing Computer Backups And Safepoints

    MANAGING COMPUTER BACKUPS AND SAFEPOINTS Managing Computer Backups and Safepoints Listing Computer Backups Deleting a Backup Backing Up a My Book Live Drive With Safepoints Listing Computer Backups The My Book Live dashboard Backups page lists and provides information about computer backups stored on the My Book Live and enables you to delete them.

  • Page 94: Backing Up A My Book Live Drive With Safepoints

    MANAGING COMPUTER BACKUPS AND SAFEPOINTS Deleting a Backup WARNING! When deleting a backup, remember that you are erasing all of the files in the backup. Important: Please be sure to cancel the scheduled backup separately to prevent the recreation of this backup. 1.
  • Page 95 MANAGING COMPUTER BACKUPS AND SAFEPOINTS 2. Open the Create section. 3. Click the Discover button to display a list of available devices on your network. To rescan the network at any time, click the refresh/rediscover icon in the upper right. 4.
  • Page 96 MANAGING COMPUTER BACKUPS AND SAFEPOINTS 5. To create a safepoint on the share immediately, click the Create Now button and complete the required fields. You may choose to enable auto-updates as well. MY BOOK LIVE USER MANUAL...
  • Page 97 MANAGING COMPUTER BACKUPS AND SAFEPOINTS A progress bar displays. Note: The time it takes to create a safepoint varies based on the speed of your network, and the number and size of files you have stored on your My Book Live. For a given amount of total data, fewer larger files replicate quicker than many smaller files.
  • Page 98 MANAGING COMPUTER BACKUPS AND SAFEPOINTS up to date with the content on your My Book Live by copying changes since the last update. Changes made while safepoint operations are in progress are not Important: guaranteed to be backed up immediately. 8.
  • Page 99 MANAGING COMPUTER BACKUPS AND SAFEPOINTS Updating Safepoints You can update your Safepoints in two ways: manually or automatically. 1. To update your safepoint manually, go to the Manage section at the top of the page and click the update icon to the lower right of your safepoint. 2.
  • Page 100 Recovering from a Safepoint The Recover section enables you to restore your data from a safepoint to a factory- fresh My Book Live or compatible Western Digital device. 1. Open the Recovery section: 2. Click the Discover button to display a list of available devices on your network: 3.
  • Page 101 MANAGING COMPUTER BACKUPS AND SAFEPOINTS 4. Select the share that has the safepoint and click the Continue button. If the share is password protected, enter appropriate credentials: 5. Choose the safepoint you want to recover and click the Recover button: If the device you are restoring to is not factory-fresh, a message with troubleshooting instructions appears.

  • Page 102: Managing Safepoints

    MANAGING COMPUTER BACKUPS AND SAFEPOINTS Managing Safepoints The Manage section lists all safepoints for your My Book Live drive. Selecting a particular safepoint allows you to rename, update, or delete it. To update a safepoint with the latest changes on your My Book Live drive, click the update icon for your safepoint.

  • Page 103: Accessing Your My Book Live Remotely

    WD 2go and WD Photos mobile apps bring your photos and files to your fingertips on your Apple iPhone, iPod touch, iPad, Android tablet, or Android smartphone. Requirements include: Western Digital My Book Live personal cloud storage connected to the Internet Your device access code generated by your My Book Live Android devices—Most smart phones and tablets with OS 2.1 or later...
  • Page 104 Accessing Your My Book Live Remotely About WD 2go Mobile App Access your files, music, and photos with your mobile device. Open and view presentations and documents, stream media, and show off photos stored on your My Book Live personal cloud storage. Use your iPad, iPhone, iPod touch, or Android mobile device to view stored files and stream music in the palm of your hand.

  • Page 105: Enabling Remote Access

    Accessing Your My Book Live Remotely WD Photos lets you view your most recently accessed photos even when you are offline. Display your photos vertically or view them horizontally and turn your mobile device into the ultimate photo album. With WD Photos, you can: Instantly post photos to Facebook.

  • Page 106: Setting Up Mobile Access

    Accessing Your My Book Live Remotely The possible connectivity states include: Disabled—User has not selected the Enable Remote Access check box. Ready—User has not added a mobile device or has not registered for a web access account yet. Retrieving Information—Retrieving remote access connectivity status. Failed—My Book Live could not establish a remote access connection with the mobile device or web access account.
  • Page 107 Accessing Your My Book Live Remotely 2. In the Mobile Access section of the page, click the Add Access button. 3. From the drop-down list, select a user. Listed users are those who have access rights to My Book Live shares. (See “Creating a User” on page 77.) Note: When you add access to a mobile device application such as WD Photos, the specified userid retains its share access privileges.
  • Page 108 Accessing Your My Book Live Remotely 5. Click the Continue button (you may have to scroll to the bottom of the page to see it). A new device with a status of “Waiting” displays. 6. Once you have entered the code on your mobile device, the device and app name display.
  • Page 109 Accessing Your My Book Live Remotely 2. Launch WD Photos on your mobile device to display the Welcome screen. 3. Tap Connect Now to display the Select Device screen, which shows the types of NAS devices you can have. 4. Tap the My Book Live drive. 5.
  • Page 110 Accessing Your My Book Live Remotely You must generate one code for each app you want to activate. Codes are valid for 24 hours from the time of request and can be used one time only. 6. Tap your My Book Live drive to display your album(s), and then tap an album to display its photos.
  • Page 111 Accessing Your My Book Live Remotely Installing the WD 2go Mobile App 1. Download the WD 2go app from the Apple App Store or Android Market and install it on your mobile device. 2. Launch the WD 2go app to display the Welcome screen. 3.
  • Page 112 Accessing Your My Book Live Remotely Codes are valid for 24 hours from the time of request and can be used one time only. 6. Tap your My Book Live drive to display its share(s). MY BOOK LIVE USER MANUAL...
  • Page 113 Accessing Your My Book Live Remotely 7. Tap a share to display its files. 8. Tap a file to display its contents. Note: If you have problems installing WD 2go, please visit http://websupport.wdc.com/rn/wd2go.asp. For more features and instructions, see the app’s online Guide Me page, FAQs, and tips, or go to http://wd2go.wdc.com.

  • Page 114: Setting Up Web Access Through Wd 2Go

    Accessing Your My Book Live Remotely Setting Up Web Access Through WD 2go WD 2go gives you access to all the files in your personal cloud no matter where you are as long as you have access to the Internet from your computer. Registering a Web Access Account Create, view, and manage your web access accounts from the Web Access section of the Remote Access page.
  • Page 115 Accessing Your My Book Live Remotely 3. Click the Register button to display the Register New Account panel. 4. Enter the email address of the user for whom you are registering an account and click the Submit button. Note: When you specify the device user for whom you are requesting the web access account, the account retains that user’s share access privileges.
  • Page 116 Accessing Your My Book Live Remotely 6. Click the Continue button to display your new account on the Account List. Note: If you need to resend the registration email, click resend email icon. Note: To remove a user’s web access, click the trash can icon to the right of the account name.

  • Page 117: Accessing Your Personal Cloud

    Accessing Your My Book Live Remotely Accessing Your Personal Cloud Note: WD 2go web access is not compatible with 64-bit Windows XP. 1. Register the web access account as described on page 109. 2. In a browser, sign in to http://www.wd2go.com using the associated email address and password from step 1.
  • Page 118 Accessing Your My Book Live Remotely On a Mac, if the following message appears, click the Allow button. 5. Once Java has successfully run, your accessible shares display. 6. On Windows XP only, the following message displays. If you don’t want to see the message again, select the check box.
  • Page 119 Accessing Your My Book Live Remotely On a Mac, click the + Open in Finder button next to the share you want to access. 8. If a Java message asks you to Allow or Deny the connection, click the Allow button.
  • Page 120 Accessing Your My Book Live Remotely On a Mac, the Finder window opens on its own once the drive has successfully connected to the WD My Book Live and displays your share. 10. Select the file(s) you want to access. You can view, edit, delete, or copy files just as you would with any network drive.

  • Page 121: Playing/Streaming Videos, Photos, & Music

    PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Playing/Streaming Videos, Photos, & Music Media Server Overview Media Server Settings Media Types Supported Media Storage Accessing My Book Live from Media Players Accessing My Book Live Using iTunes Media Server Overview My Book Live is designed to serve as your home's central media hub. It enables you to stream photos and music, and videos to your home entertainment center and/or other computers on your home network.
  • Page 122 PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 3. Select the Enable check box for Twonky Service (enabled by default). 4. To view a table listing your media servers, click the down arrow to expand the Twonky Service section: 5. To block a media player from receiving the data stream (for example, for parental control), in the Media Players list, select the check box beside the row for that media player.

  • Page 123: Media Types Supported

    PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 9. For Twonky to read all of the music, picture, and video files on your drive, click the Rebuild button below the table. Rebuilding is more thorough than re- scanning but can take more time. Note: Re-scanning and rebuilding take place automatically.

  • Page 124: Media Types Supported

    PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 3. To enable iTunes to access your music files through your iTunes player, click the Enable check box. iTunes is enabled by default. 4. Click the Rescan button to update your media files. When the “iTunes rescan has been initiated”...

  • Page 125: Media Storage

    PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Media Storage You can access and store media content on My Book Live drive by means of network shares. Shares, similar to folders or directories, are areas set up to organize media and access them from your network. Shares can be shared with everyone (public) or with selected users on your network (private).

  • Page 126: Accessing My Book Live From Media Players

    PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Accessing My Book Live from Media Players Now that you have copied your files to their corresponding folders, you can use a variety of media players to stream media. The following types are discussed in this section: Windows Media Player 12 (comes with Windows 7) on page 121 WD TV Live/Live Plus HD Media Players on page 123...
  • Page 127 PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 3. Select Private, and then click Next: 4. Launch Windows Media Player (Start > All Programs > Windows Media Player): 5. Click Library > Media Sharing: MY BOOK LIVE USER MANUAL...

  • Page 128: Wd Tv Live/Live Plus Hd Media Players

    PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 6. Click Find media that others are sharing, and then click OK: 7. Select a media type (Music Pictures, or Video) and click the MyBookLive: 8. Double-click the media file you want to play. WD TV Live/Live Plus HD Media Players You can connect a WD TV Live or WD TV Live Plus HD Media Player to your home network for access to media content stored in a network drive such as the My Book Live.
  • Page 129 PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 3. Connect the WD TV Live/Live Plus to the home network: 4. Navigate to the Home screen, and select the icon for the media content you wish to access. It can be Music ,Video , or Photo 5.

  • Page 130: Xbox 360

    PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 7. If necessary, enter your My Book Live account (user name) and password. Press to select OK, and then press Enter. 8. When supported content for the selected media type displays, select the content you wish to access, and then press Enter to start media playback. Xbox 360 Note: Please go to the Microsoft Xbox 360 support site for more information on using and updating your XBox 360.

  • Page 131: Playstation 3

    PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC PlayStation 3 ® Note: Please go to the Sony PlayStation support site for more information on using and updating your PlayStation. 1. Ensure that your PlayStation 3 and My Book Live are powered on and connected to your local area network.

  • Page 132: Accessing My Book Live Using Itunes

    PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Accessing My Book Live Using iTunes iTunes Media Server Overview With the iTunes Media Server, you or anyone connected to the My Book Live can use iTunes to play music files stored on it. This service creates a virtual music library on the device and treats it as an iTunes repository, making it possible to stream media files from the My Book Live to Windows or Mac computers running iTunes.
  • Page 133 PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 2. Click MyBookLive under the Shared section of the left pane. If you have copied music to the /Public/Shared Music folder or a video to/Public/Shared Videos, and it is in a format supported by iTunes, it should be listed in the right pane: 3.

  • Page 134: Troubleshooting

    TROUBLESHOOTING Troubleshooting First Steps Checklist Resetting the My Book Live Specific Problems and Corrective Actions For any issue, first ensure that you are using the latest firmware for My Book Live. See “Updates” on page 66 for update instructions. First Steps Checklist Is the power supply plugged in to the wall outlet and the drive? Are all cables correctly connected and secured? Is the status indicator green? If not, refer to “Checking the Front Panel LED”...

  • Page 135: Specific Problems And Corrective Actions

    TROUBLESHOOTING Specific Problems and Corrective Actions The following contains specific problems that may arise during the use of the My Book Live. Possible solutions are listed for each problem. LEDs do not light up. Make sure the power cord is connected correctly. Make sure that the wall outlet has power.
  • Page 136 TROUBLESHOOTING 8. Go back to the opening window of (My) Computer to view the Public folder of your device under Network Drives. Setup or WD SmartWare is unable to detect a My Book Live. If Setup or WD SmartWare is unable to detect a My Book Live, then certain network protocols may be blocked on the network or the computer.
  • Page 137 TROUBLESHOOTING If the LED is solid green (indicating the drive is idle) or blue (indicating the drive is on standby), the drive is ready to shut down. 1. Disconnect the Ethernet cable. 2. Unplug the power cable. If the LED is white, the firmware is being updated. DO NOT UNPLUG THE POWER as this could corrupt the firmware in the drive and cause data loss.

  • Page 138: Regulatory And Warranty Information

    REGULATORY AND WARRANTY INFORMATION Regulatory and Warranty Information Regulatory Compliance Obtaining Service Limited Warranty Regulatory Compliance FCC Class B Information This device has been tested and found to comply with the limits of a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 139: Obtaining Service

    REGULATORY AND WARRANTY INFORMATION GS Mark (Germany only) Machine noise - regulation 3. GPSGV: Unless declared otherwise, the highest level of sound pressure from this product is 70db(A) or less, per EN ISO 7779. Maschinenlärminformations-Verordnung 3. GPSGV: Der höchste Schalldruckpegel beträgt 70 db(A) oder weniger gemäß...

  • Page 140: Limited Warranty

    Modification of or tampering with the Software, including but not limited to any Open Source Software, is solely at your own risk. Western Digital is not responsible for any such modification or tampering. Western Digital will not support any product in which you have or have attempted to modify the Software supplied by Western Digital.

  • Page 141: Glossary

    Glossary CIFS—Common Internet File System. The recommended file sharing protocol for Windows platform allows users to access shares through My Network Places. Mac OS X or later also supports the CIFS protocol. See also Protocol. DHCP—Dynamic Host Configuration Protocol. A protocol for assigning IP addresses to devices on a network.
  • Page 142 Hub—In a network, a device joining communication lines at a central location, providing a common connection to all devices on the network. Interface—A hardware or software protocol to manage the exchange of data between a device and a computer; the most common ones are EIDE (also known as PATA), SATA, and SCSI.
  • Page 143 Protocol— A convention of data transmission that defines timing, control format, and data representation. RAM—Random Access Memory. Memory that allows any storage location to be accessed randomly, as opposed to sequential access devices such as tape drives. ROM—Read-Only Memory. An integrated circuit memory chip containing programs and data that the computer or host can read but cannot modify.

  • Page 144: Index

    Index FCC Class B information 133 Features 3 File types for WD SmartWare backup 29 FTP setting 69 AC adapters 5 Accessing Learning Center 57 Getting started with CD 11 personal cloud 112 GNU general public license 135 Accessories 6 GPL software 135 Alerts dashboard icon 60...
  • Page 145 Mapping during setup 14 Online Help for WD SmartWare 25 using WD Quick View 53 Opening a share 86 Media players Operating system requirements 6 accessing My Book Live 121 general setup steps 126 Package contents 4 Media servers Password, changing 80 media types 119 Pausing backups 40 overview 116...
  • Page 146 creating 89 WD Quick View installation 19 for backing up My Book Live 89 TwonkyMedia, enabling 75 managing 97 recovering 95 Underwriters Laboratories Inc. (UL) 133 updating 94 Uninstalling WD Quick View 57 Safety Updating My Book Live 66 compliance 133 Upgrading My Book Live 3.0 firmware 132 instructions 1 User...
  • Page 147 file extensions 29 Home screen 28 launching 27 overview 25 pausing backups 40 setting auto update preferences 41 setting number of backup versions 39 setting retrieve folder 40 software settings 39 system files 29 WD TV Live/Live Plus HD Media Player 123 wd2go.com 112 Web access, enabling 109 Web browser compatibility 6...
  • Page 148 Western Digital, WD, the WD logo, My Book, My Passport, and WD TV are registered trademarks in the U.S. and other countries; and My Book Live, WD SmartWare, WD GreenPower, WD 2go, WD Photos, WD TV Live, WD TV Live Plus are trademarks of Western Digital Technologies, Inc.

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