Western Digital WDBVHT0040JCH User Manual
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Western Digital WDBVHT0040JCH User Manual

Personal cloud storage
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Summary of Contents for Western Digital WDBVHT0040JCH

  • Page 1 ® ™ My Book Live Personal Cloud Storage User Manual...

  • Page 2: Wd Service And Support

    WD Service and Support Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or e-mail support service at http://support.wdc.com. If the answer is not available or if you prefer, please ®...

  • Page 3: Table Of Contents

    Table of Contents WD Service and Support ....... . . ii Registering Your WD Product.
  • Page 4 Monitoring Storage ........51 Safely Shutting Down ........51 Monitoring Alerts .
  • Page 5 Managing Computer Backups and Safepoints ..85 Listing Computer Backups ......85 Viewing the List of Computer Backups .
  • Page 6 Limited Warranty ........138 GNU General Public License (“GPL”) .

  • Page 7: Important User Information

    MY BOOK LIVE DUO USER MANUAL Important User Information Important Safety Instructions Recording Your WD Product Information Important Safety Instructions This device is designed and manufactured to assure personal safety. Improper use can result in electric shock or fire hazard. The safeguards incorporated into this unit will protect you if you observe the following procedures for installation, use, and servicing.

  • Page 8: Recording Your Wd Product Information

    MY BOOK LIVE DUO USER MANUAL If the product has been dropped or the chassis has been damaged. If the product exhibits a distinct change in performance, contact WD Customer Support at http://support.wdc.com Recording Your WD Product Information In the following table, write the serial number and model number of your new WD product found on the label on the bottom of the device.

  • Page 9: Product Overview

    MY BOOK LIVE DUO USER MANUAL Product Overview This chapter includes the following topics: About the System Features Package Contents System Requirements Preinstallation Instructions Handling Precautions Specifications Product View About the System My Book Live Duo Personal Cloud Storage is a high-performance dual-drive system providing secure wireless access to your media and files from any computer, tablet, or ®...
  • Page 10 MY BOOK LIVE DUO USER MANUAL Speed without compromise—Built with an 800 MHz RISC processor for maximum performance to power all your applications from streaming to remote access. Designed around the most recent advances in Ethernet chip technology, My Book Live Duo delivers best-in-class read speeds faster than traditional USB 2.0 drives.

  • Page 11: Package Contents

    MY BOOK LIVE DUO USER MANUAL WD 2go™: The Pathway to Your Personal Cloud • What is a personal cloud? A personal cloud is your content, secure at home and under your control. Unlike public clouds, a personal cloud keeps all your content in one safe place on your home network.
  • Page 12 MY BOOK LIVE DUO USER MANUAL My Book Live Duo Home network drive Installation CD with Quick Install Guide Ethernet cable application software AC adapter* and user manual Global AC Adapter Configurations PRODUCT OVERVIEW – 6...

  • Page 13: System Requirements

    MY BOOK LIVE DUO USER MANUAL For information on additional accessories for this product, visit: www.shopwd.com or www.wdstore.com Canada www.shopwd.ca www.wdstore.ca Europe www.shopwd.eu www.wdstore.eu All others Contact WD Technical Support in your region. For a list of Technical Support contacts, visit http://support.wdc.com and see Knowledge Base Answer ID 1048.

  • Page 14: Preinstallation Instructions

    MY BOOK LIVE DUO USER MANUAL Preinstallation Instructions Before installing the drive, select a suitable place for the system for maximum efficiency. Place the system in a place that is: • Near a grounded power outlet • Clean and dust free •...

  • Page 15: Product View

    MY BOOK LIVE DUO USER MANUAL Product View Reset button USB port Ethernet port Multi-color LED ® Kensington Security Slot Component Icon Description Ethernet port Connects the device to a local network. USB port Connects to a USB hard drive for additional storage. Reset button Restores settings such as the admin user name and password for the device.

  • Page 16: Connecting The Drive And Getting Started

    MY BOOK LIVE DUO USER MANUAL Connecting the Drive and Getting Started Connecting the Drive to Your Network Getting Started Using the CD (Windows and Mac) Getting Started Without the CD (Windows 7/Vista & Mac) What Can I Do Now? Connecting the Drive to Your Network It is easy to set up the My Book Live Duo drive -- all you have to do is connect it to your home or small office network.
  • Page 17 MY BOOK LIVE DUO USER MANUAL 2. Connect the other end of the Ethernet cable directly into a router or network switch port. 3. Connect the end of the adapter into the power supply socket on the back of the drive. 4.

  • Page 18: Getting Started Using The Cd (Windows And Mac)

    MY BOOK LIVE DUO USER MANUAL Checking Back Panel (Network) LEDs The following table describes the network state and activity LEDs. Note: Looking at the port, with the LEDs on the bottom, the LED on the top is the Activity LED, and the one on the bottom is the Link LED. State Appearance State Description...
  • Page 19 MY BOOK LIVE DUO USER MANUAL My Book Live Duo Welcome Screen Discovering and Connecting to Your Drive Starting with the Welcome screen, the Administrator: • Discovers and assigns a letter to the My Book Live Duo drive on the network. •...
  • Page 20 MY BOOK LIVE DUO USER MANUAL Placing the mouse over a tool tip icon displays details about an option or term. The Support link at the top right of the screen connects to a Help file on your CD. To exit the screen, click the Exit link at the bottom-left of any page, or press the ESC key on the keyboard.
  • Page 21 MY BOOK LIVE DUO USER MANUAL • If you want to map to another letter, click the Change link, and select the desired letter in one of the white boxes in the table that appears: After you select the drive letter, the screen closes. To close without changing the drive letter, click the arrow at the bottom right of the table (or press Enter or Esc).
  • Page 22 MY BOOK LIVE DUO USER MANUAL Click the License Agreement link, and after reading the agreement, click the I Accept check box. 2. Click the Start Install button. A progress bar displays until the Installation Complete screen appears. A Windows system tray now displays the icon;...
  • Page 23 MY BOOK LIVE DUO USER MANUAL Step 3: Perform Next Steps. Click the Next Steps button on the Install Complete screen, or the Next Steps link in the navigation panel at any time, to display the Next Steps screen: Note: Discovery must take place before Next Steps is available. Next Steps screen for Windows Next Steps screen for Mac OS X IF you want to .
  • Page 24 MY BOOK LIVE DUO USER MANUAL IF you want to . . . THEN . . . Back up the files on a Mac, Click the Learn More button beside the Time Machine option, and then continue with “Using Apple Time Machine”...

  • Page 25: Getting Started Without The Cd (Windows 7/Vista & Mac)

    MY BOOK LIVE DUO USER MANUAL • If the drive is not found, the Troubleshooting screen appears, offering more information about connecting the My Book Live Duo: 3. Follow the screen instructions and tool tips. IF you want to . . . THEN click the .
  • Page 26 MY BOOK LIVE DUO USER MANUAL 3. Double-click the Public folder to display the Shared Music, Shared Pictures, Shared Videos, and Software subfolders. You can now drag and drop files into the shared media folders using Windows Explorer: Note: The Software folder contains all the software that is on the CD. Double-click the folder, and then double-click SmartWare to display the software.
  • Page 27 MY BOOK LIVE DUO USER MANUAL 3. Double-click the Public folder to display the media subfolders: Shared Music, Shared Pictures, and Shared Videos. You can now drag and drop files into the shared folders using Finder: Note: The Public folder icon automatically displays on the desktop. Note: The Software folder contains all the software that is on the CD.

  • Page 28: What Can I Do Now

    MY BOOK LIVE DUO USER MANUAL Using Bonjour to Find and Set up the Drive. Open Safari and click the bookmark icon: 2. Click Bonjour and then double-click your My Book Live Duo drive to display the My Book Live Duo dashboard home page. 3.
  • Page 29 MY BOOK LIVE DUO USER MANUAL How do I . . . See . . . Access photos and files on the My Book Live Duo drive from my iPhone, iPod page 94 touch, iPad, or Android device Access files on the My Book Live Duo remotely at wd2go.com page 103 Enable or disable My Book Live Duo applications such as ITunes page 69...

  • Page 30: Backing Up And Retrieving Files

    MY BOOK LIVE DUO USER MANUAL Backing Up and Retrieving Files Using the WD SmartWare™ Software Using Windows 7/Windows Vista Backup Using Apple Time Machine Using the WD SmartWare™ Software WD SmartWare software is an easy-to-use tool that gives you the power to: •...
  • Page 31 MY BOOK LIVE DUO USER MANUAL Installing WD SmartWare Software Installing WD SmartWare Using the CD. On the CD’s Next Steps screen, click the Backup Options button to display the Backup Options screen: 2. Click the Start Install button to the right of WD SmartWare to display the Install WD SmartWare screen: 3.
  • Page 32 MY BOOK LIVE DUO USER MANUAL 4. Click the Start Install button. When installation is complete, the Installation Complete screen displays: 5. Click the Launch WD SmartWare button to display the WD SmartWare Home screen. (See “WD SmartWare Home Screen” on page 27.) Using a Rally Driver to Install WD SmartWare.

  • Page 33: Wd Smartware Home Screen

    MY BOOK LIVE DUO USER MANUAL WD SmartWare Home Screen The Home screen is the first screen you see after you launch the WD SmartWare software: The WD SmartWare Home screen provides five tabs: Home—Provides a Content Gauge showing the capacity of each My Book Live Duo ...

  • Page 34: How The Backup Function Works

    MY BOOK LIVE DUO USER MANUAL Note that: • Moving the pointer over a category displays the number of files in the category. • The System category, shown against a dark gray background, includes all of your operating system files that are not available for backup. Files that are not backed up include system files, program files, applications, and working files like .tmp and .log files.
  • Page 35 MY BOOK LIVE DUO USER MANUAL b. If you have more than one My Book Live Duo or other WD NAS drive connected to your network, select the one that you want to back up files to: 2. Click the Backup tab to display the Backup screen: 3.
  • Page 36 MY BOOK LIVE DUO USER MANUAL b. Click Advanced View in the middle of the screen to open the backup by categories selection box and verify that the check boxes for all six categories are selected. c. As required, select any cleared check boxes and then click Apply Changes to create a custom backup plan and refresh the content gauge for your My Book Live drive.
  • Page 37 MY BOOK LIVE DUO USER MANUAL b. Clear the check boxes for the categories of files that you want to exclude from the backup. c. Click the Apply Changes button to refresh the Content Gauge for your My Book Live drive. d.
  • Page 38 MY BOOK LIVE DUO USER MANUAL c. In the backup by files selection box, click the pointers to open the folder structure: d. Select the check boxes for the individual files or folders that you want to back up. Note that clicking a folder check box automatically selects all of the subfolders and files in the folder.

  • Page 39: Retrieving Backups

    The best long-term solution is to relegate the drive to long-term archive storage and: a. Click the Help tab. b. Click the WD Store link to view the Western Digital Online Store website. c. Click External Hard Drives and select the best drive to suit your future requirements.
  • Page 40 MY BOOK LIVE DUO USER MANUAL Retrieving a File. After selecting the drive on the Home screen, you can retrieve files or complete folders from your My Book Live Duo drive. (For information on retrieving folders, see “Retrieving a Folder” on page 36.) To retrieve a file from your drive: Click the Retrieve tab to display the Select a destination for retrieved files screen:...
  • Page 41 MY BOOK LIVE DUO USER MANUAL 3. On the Select a destination for retrieved files screen: IF you want to copy your THEN . . . retrieved content to . . . Its original location, a. Select the To the Original Places option. b.
  • Page 42 MY BOOK LIVE DUO USER MANUAL 7. During the retrieve: • The Retrieve screen displays a progress bar and a message indicating the amount of data that has been copied to the specified retrieve location. • A Cancel Retrieving button is available for you to stop the retrieve. •...
  • Page 43 MY BOOK LIVE DUO USER MANUAL Customizing WD SmartWare Software The WD SmartWare software makes it easy for you to quickly customize its settings for the best possible drive performance by: • Specifying the number of backup versions that you want to keep for each file •...
  • Page 44 MY BOOK LIVE DUO USER MANUAL Specifying the Number of Backup Versions. The WD SmartWare software can keep up to 25 older versions of each file. If you overwrite or delete a file by mistake, or want to see an earlier version of the file, the WD SmartWare software has a copy for you.
  • Page 45 MY BOOK LIVE DUO USER MANUAL Specifying a Different Retrieve Folder. When you start a retrieve, you can choose whether you want to store the retrieved files in either: • Their original locations on your computer • A Retrieved Content folder By default, the WD SmartWare software creates and uses a Retrieved Content subfolder in your My Documents folder.

  • Page 46: Using Windows 7/Windows Vista Backup

    MY BOOK LIVE DUO USER MANUAL Using Windows 7/Windows Vista Backup If you choose not to use WD SmartWare software for backing up files to the My Book Live Duo, you can use Windows Backup or Apple Time Machine as an alternative. Windows Backup The Windows Backup features of Windows Vista (Business, Ultimate, Home Premium, and Enterprise) and Windows 7 (Professional and Ultimate versions) enable you to back up...

  • Page 47: Using Apple Time Machine

    MY BOOK LIVE DUO USER MANUAL Using Apple Time Machine Backing up The Apple Time Machine is a built-in feature on Mac OS X Leopard and Snow Leopard computers that can back up everything on your computer: music, photos, documents, applications, emails, and system files.
  • Page 48 MY BOOK LIVE DUO USER MANUAL 3. Click Choose Backup Disk and select the My Book Live Duo drive where you want the backups stored: 4. Click Use for Backup. A screen prompts for your user name and password. Select Guest (default setting) and click Connect: The Preferences screen returns: 5.
  • Page 49 MY BOOK LIVE DUO USER MANUAL To add a Time Machine drop-down menu icon to the menu bar at the top of the screen, select the Show the Time Machine status in the menu bar check box. This menu enables you to start a backup, enter Time Machine to restore files, or open the Time Machine Preferences screen: Time Machine begins backing up your files.
  • Page 50 MY BOOK LIVE DUO USER MANUAL Starting a Backup. To start a backup at any time, select Back Up Now on the drop-down menu: Note: To delete Time Machine backups, use the My Book Live Duo dashboard. (See “Managing Computer Backups and Safepoints” on page 85.) Retrieving Backed-Up Items You might sometimes want to retrieve files and other items backed up on the My Book Live Duo drive.
  • Page 51 MY BOOK LIVE DUO USER MANUAL 3. Click the arrows or the time line on the right of the screen to browse through all the backups Time Machine has created: Backups Arrows Time Line Restore button 4. Select the item you want to restore, and click the Restore button at the bottom right to display the Copy message: 5.

  • Page 52: Managing Your Drive With Wd Quick View

    MY BOOK LIVE DUO USER MANUAL Managing Your Drive With WD Quick View Accessing WD Quick View Shortcut Options Checking Drive Status Launching WD SmartWare (Windows only) Exiting WD SmartWare Safely (Windows only) Opening Shares Launching the My Book Live Duo Dashboard Mapping the Drive (Windows only) Creating a Shortcut to the Public Share (Windows only) Viewing Drive Properties...

  • Page 53: Checking Drive Status

    MY BOOK LIVE DUO USER MANUAL Mac OS X 1. Click the WD Quick View icon in the menu bar to display a menu. 2. Move the pointer over the name of your My Book Live Duo to display a submenu: 3.

  • Page 54: Launching Wd Smartware (Windows Only)

    MY BOOK LIVE DUO USER MANUAL Launching WD SmartWare (Windows only) If WD SmartWare is installed, select the WD SmartWare option on the WD Quick View menu to display the WD SmartWare home screen. Exiting WD SmartWare Safely (Windows only) Select Exit WD SmartWare on the WD Quick View menu to close the application.

  • Page 55: Launching The My Book Live Duo Dashboard

    MY BOOK LIVE DUO USER MANUAL Launching the My Book Live Duo Dashboard Select Dashboard on the WD Quick View submenu to launch the application. The Welcome screen displays. (See “Using the My Book Live Duo Dashboard” on page 55.) Mapping the Drive (Windows only) 1.

  • Page 56: Viewing Drive Properties

    MY BOOK LIVE DUO USER MANUAL Viewing Drive Properties Select Properties on the WD Quick View submenu to display the Properties screen: My Book Live Duo Properties on Windows My Book Live Duo Properties on Mac OS X MANAGING YOUR DRIVE WITH WD QUICK VIEW – 50...

  • Page 57: Monitoring Storage

    MY BOOK LIVE DUO USER MANUAL Monitoring Storage Hover your cursor over the WD Quick View icon to display the Drive name, storage capacity used, temperature within the drive, and RAID status (Healthy, Failed, Rebuilding). If you have a USB 2.0 Drive attached to My Book Live Duo, the drive information also displays in this area.
  • Page 58 MY BOOK LIVE DUO USER MANUAL WD Quick View Option An option on the WD Quick View submenu displays alerts such as: • Drive is reaching maximum capacity. • Drive is full and subsequent backups cannot take place. Displays every five minutes until space is made available.

  • Page 59: Accessing The Learning Center

    MY BOOK LIVE DUO USER MANUAL Figure 2. Alerts on Mac OS X 3. Click the OK button to close. Accessing the Learning Center The Learning Center provides information about using many aspects of the My Book Live Duo software. Select Learning Center on the WD Quick View submenu to display the Learning Center main menu.
  • Page 60 MY BOOK LIVE DUO USER MANUAL Mac OS X 1. Double-click the My Book Live Duo CD icon on the desktop. 2. Open the Extras folder and select WD SmartWare Uninstaller to display the WD SmartWare Uninstall window. 3. Click the Uninstall button. A login window displays your Mac user name. 4.

  • Page 61: Using The My Book Live Duo Dashboard

    MY BOOK LIVE DUO USER MANUAL Using the My Book Live Duo Dashboard Launching the My Book Live Duo Dashboard Starting the My Book Live Duo Dashboard Understanding Dashboard Components Obtaining Customer Support What Can I Do Now? Use the My Book Live Duo dashboard to configure settings and to manage the My Book Live Duo as you prefer.

  • Page 62: Starting The My Book Live Duo Dashboard

    MY BOOK LIVE DUO USER MANUAL Starting the My Book Live Duo Dashboard The first time you access the My Book Live Duo dashboard, the Default Language page displays: Select the default language from the drop-down list. 2. Click the License Agreement link, and after reading the agreement, click I Accept. 3.

  • Page 63: Using The My Book Live Duo Dashboard

    MY BOOK LIVE DUO USER MANUAL Understanding Dashboard Components The typical My Book Live Duo dashboard page offers options for viewing and entering information and provides assistance and notifications: Item Description Device Name Name of the My Book Live Duo drive. You can change the default name to one of your own choosing.

  • Page 64: Obtaining Customer Support

    MY BOOK LIVE DUO USER MANUAL Item Description Let us help you Displays information about performing the tasks noted in the scrolling list below. The + or - sign enables you to show or hide the scrolling display. < Navigate through the tasks by clicking the back >...

  • Page 65: What Can I Do Now

    MY BOOK LIVE DUO USER MANUAL Sending Your Log Files to Customer Support If you have a problem with the My Book Live Duo drive, complete the online form on the Support page to generate a log and send it to WD’s Customer Support team. Another option is to manually generate a system log and save or email it.

  • Page 66: Configuring Basic Settings

    MY BOOK LIVE DUO USER MANUAL Configuring Basic Settings System Settings Network Settings Utilities Settings Remote Access Settings Media Server Settings Storage Settings The Settings option enables the Administrator to view and customize the drive’s system, network, utilities, remote access, and media settings. System Settings To select the Settings options: System...
  • Page 67 MY BOOK LIVE DUO USER MANUAL 1. View or modify the following settings: Enter a unique name for your drive to identify it on the Device Name network. The default description is My Book Live Duo. If desired, Device enter a different description. Description From the drop-down list, select the language in which you Language...
  • Page 68 MY BOOK LIVE DUO USER MANUAL This field appears if the NTP Service check box is not Date selected. From the drop-down list, select the current month, day, and year This field appears if the NTP Service check box is not Time selected.
  • Page 69 MY BOOK LIVE DUO USER MANUAL 3. Select My Book Live Duo. 4. If a new firmware file is provided, select the file to a Desktop location on your computer. 5. Click the Update from file button. 6. Select the file saved on your hard drive and click the Open button. A message prompts for confirmation that you want to update now.
  • Page 70 MY BOOK LIVE DUO USER MANUAL 4. To delete an email address, click the Remove link to its right. Energy Saver If the Hard Disk Sleep function is enabled, the hard drive goes into standby mode to save power after a designated period of inactivity. Hard Disk Sleep is enabled by default. To enable Hard Disk Sleep: 1.

  • Page 71: Network Settings

    MY BOOK LIVE DUO USER MANUAL Network Settings The Network tab displays the drive’s MAC and IP addresses. You can set network options such as network mode, enable FTP protocol for secure file transfer, and create a workgroup: LAN Configuration 1.

  • Page 72: Utilities Settings

    MY BOOK LIVE DUO USER MANUAL Workgroup A workgroup is a name you assign to each member of a group of computers in a network environment. The computers that have the same workgroup name can easily exchange information through the network. A workgroup does not require a central server: To name or rename a workgroup: 1.
  • Page 73 MY BOOK LIVE DUO USER MANUAL Diagnostic Run diagnostic tests if you are having problems with your drive. The short test checks the drive for major performance problems. The result of a short drive test is a pass or fail evaluation of the drive's condition.
  • Page 74 MY BOOK LIVE DUO USER MANUAL To restore factory defaults: 1. For Restore Type, select Quick Factory Restore (default setting) or Full Factory Restore and click the Start button. 2. When asked to confirm the action, click the Yes button to continue or the No button to return to the Utilities page.
  • Page 75 MY BOOK LIVE DUO USER MANUAL 2. If the drive is not processing information, or it is but you choose to proceed, click the Continue button. The following message displays: The drive shuts down and then restarts. Wait until the green LED is solid before resuming work with the My Book Live Duo drive.

  • Page 76: Remote Access Settings

    MY BOOK LIVE DUO USER MANUAL Import/Export Current Configuration Important: Before doing a factory restore or a system update, you may choose to save your drive’s current configuration. Later you can import a previously saved configuration, if desired. Keep in mind that importing a configuration after restoring factory defaults does not restore shares or users.

  • Page 77: Media Server Settings

    MY BOOK LIVE DUO USER MANUAL For instructions on setting up remote access on this page and then using the WD Photos and WD 2go, see “Accessing Your My Book Live Duo Remotely” on page 94. Media Server Settings The Media page enables you to define DLNA (Digital Living Network Aliliance) access so that you can enjoy media in every room in your house.
  • Page 78 MY BOOK LIVE DUO USER MANUAL Monitoring Storage Status 1. Click the Storage tab. The Monitor screen appears, showing the type of configuration your My Book Live Duo is set to. The default is Maximum Capacity (Spanning). This screen also displays the status of your drives. For the maximum capacity storage type, the drive status may be: •...
  • Page 79 MY BOOK LIVE DUO USER MANUAL (if applicable). For more information, see “Monitoring Storage” on page 51. Changing the Storage Type To switch from one storage type to another: Important: Before changing the storage type (Maximum Capacity to Maximum Protection and vice versa), we recommend that you first create a safepoint to backup your data.

  • Page 80: External Storage

    MY BOOK LIVE DUO USER MANUAL drives for maximum protection. Remove (delete or copy elsewhere) files until the stored total is less than 1 Tb (for a 2 TB drive). Note: The actual required stored total depends on the size of your My Book Live Duo drive size.
  • Page 81 MY BOOK LIVE DUO USER MANUAL The External Storage section enables you to view the status of the USB storage device connected to the My Book Live Duo and to disconnect the device, if desired. Monitoring USB Storage Settings. 1. Click External Storage. 2.
  • Page 82 MY BOOK LIVE DUO USER MANUAL There are two ways to disconnect your USB device: Ejecting via USB Icon: • Select the USB Icon at the top of the screen, then click the eject button for the USB device. The “Eject USB Drive?” displays, informing you that ejecting the device will remove associated shares, backup tasks for the drive will be interrupted, and that you won’t be able to remotely access the drive once it is ejected.Click OK to eject the USB drive.

  • Page 83: Managing Users

    MY BOOK LIVE DUO USER MANUAL Managing Users Viewing Users Creating a User Creating a Private Share for a User Changing a User’s Password Editing User Settings Deleting a User The Administrator creates accounts for others who will have access to the My Book Live Duo drive.

  • Page 84: Creating A User

    MY BOOK LIVE DUO USER MANUAL 2. To view user details, click the user name. User Detail and Share Access display in a panel on the right. Creating a User The Administrator can create users and limit what shares they can access. Full access—Allows the user to read, write, and delete files on the share.
  • Page 85 MY BOOK LIVE DUO USER MANUAL 3. If desired, enter these optional settings: User Password/Confirm If you want to set up a password for the user to prevent others from accessing the user’s private share, enter a Password password for the user. Create a private share for Select this option to create a private share with full access rights for the new user.

  • Page 86: Creating A Private Share For A User

    MY BOOK LIVE DUO USER MANUAL Creating a Private Share for a User If you want to create a private share for the user, in the Share Access section on the right panel, click the Create New Share button. A Create New Share box displays over the page: 2.

  • Page 87: Editing User Settings

    MY BOOK LIVE DUO USER MANUAL 3. Enter the same password in both Password and Confirm Password; otherwise select the No Password check box.ith no double quotes 4. Click the Save button. Editing User Settings To make changes to a user’s profile, select the user in the User List. The User Details and Share Access panels display.

  • Page 88: Managing Shares

    MY BOOK LIVE DUO USER MANUAL Managing Shares Viewing a List of Shares Creating a New Share Creating a New User Making a Share Public Deleting a Share Opening a Share A share is an area on the My Book Live Duo drive for storing files (similar to a folder or directory).

  • Page 89: Creating A New Share

    MY BOOK LIVE DUO USER MANUAL Click a share to display share detail and user access information in the right panel. Creating a New Share You can create a share and designate it as public or private. For example, if the share contains financial information, you may want to make the share private.

  • Page 90: Creating A New User

    MY BOOK LIVE DUO USER MANUAL User Access Select Public if you want all users to have access to this share, or select Private to limit user access to this share. 3. Click the Save button. If you selected Private, the User Access panel displays below. 4.

  • Page 91: Making A Share Public

    MY BOOK LIVE DUO USER MANUAL Making a Share Public If you decide there is no reason to limit access to a private share, convert it to a public share. Select the private share in the Shares list and select the Public option instead of the Private option in the Share Access section of the right panel.
  • Page 92 MY BOOK LIVE DUO USER MANUAL IF you want to open a THEN for . . . share using . . . WD Quick View in the menu bar Public and Private Shares (Mac OS X), Click the WD Quick View icon in the menu bar and move the cursor over the name of your My Book Live Duo drive to display the submenu.

  • Page 93: Managing Computer Backups And Safepoints

    MY BOOK LIVE DUO USER MANUAL Managing Computer Backups and Safepoints Listing Computer Backups Viewing the List of Computer Backups Deleting a Backup Backing Up a My Book Live Duo Drive With Safepoints Listing Computer Backups Backups The My Book Live Duo dashboard page lists and provides information about computer backups stored on the My Book Live Duo and enables you to delete them.

  • Page 94: Backing Up A My Book Live Duo Drive With Safepoints

    MY BOOK LIVE DUO USER MANUAL Backing Up a My Book Live Duo Drive With Safepoints With the included safepoint technology, you can automatically make a second copy of your My Book Live Duo to store on another My Book Live Duo, an available network share, or a USB drive.
  • Page 95 MY BOOK LIVE DUO USER MANUAL 3. Click either the Network or Local button to display a list of available devices on your network or local USB drive. To rescan the network at any time, click the refresh/ rediscover icon in the upper right.
  • Page 96 MY BOOK LIVE DUO USER MANUAL 5. To create a safepoint on the share immediately, click the Create Now button and complete the required fields. You may choose to enable auto-updates as well. A progress bar displays. Note: The time it takes to create a safepoint varies based on the speed of your network, and the number and size of files you have stored on your My Book Live Duo.
  • Page 97 MY BOOK LIVE DUO USER MANUAL 6. To have the process run in the background, click the Run in Background button. A link to the progress bar displays below Let Us Help You in the navigation panel. Clicking the progress bar link in the status area displays detailed information about the operation such as the files being copied and the extent completed.
  • Page 98 MY BOOK LIVE DUO USER MANUAL 8. If the creation process was not successful or was interrupted, the Manage section (top of page) displays the appropriate status. Clicking the safepoint’s retry icon resumes the operation. Note: If you want to see the content of the safepoint stored on another device, access the folder on the device where you stored it.
  • Page 99 Recovering from a Safepoint The Recover section enables you to restore your data from a safepoint to a factory-fresh My Book Live Duo or compatible Western Digital device. Open the Recovery section: MANAGING COMPUTER BACKUPS AND SAFEPOINTS – 91...
  • Page 100 MY BOOK LIVE DUO USER MANUAL 2. Click the Network or Local (for USB devices) button to display a list of available devices on your network: 3. Select a device to display the list of its available shares: 4. Select the share that has the safepoint and click the Continue button. If the share is password protected, enter appropriate credentials: MANAGING COMPUTER BACKUPS AND SAFEPOINTS –...

  • Page 101: Managing Safepoints

    MY BOOK LIVE DUO USER MANUAL 5. Choose the safepoint you want to recover and click the Recover button: If the device you are restoring to is not factory-fresh, a message with instructions appears. 6. If there are no errors, the recovery operation begins and a progress bar appears. Wait for the operation to finish.

  • Page 102: Accessing Your My Book Live Duo Remotely

    Apple iPhone, iPod touch, iPad, Android tablet, or Android smartphone. Requirements include: • Western Digital My Book Live Duo personal cloud storage connected to the Internet • Your device access code generated by your My Book Live Duo •...
  • Page 103 About WD 2go Pro Mobile App Access your files and photos stored on your Western Digital My Book Live Duo personal cloud storage. Open, view and share presentations and documents, stream media, and show off photos.

  • Page 104: Enabling Remote Access

    MY BOOK LIVE DUO USER MANUAL About WD Photos Mobile App Entertainment is happening all around you. Now you can capture every moment of it and send it to your drive for access on any screen in your home. Take a photo or video clip your smartphone or tablet and upload it directly to your My Book Live Duo personal cloud storage.
  • Page 105 MY BOOK LIVE DUO USER MANUAL 2. Click the Remote Access tab. The Configure section of the Remote Access page displays: 3. Enable or disable remote access and check the connectivity status of your My Book Live Duo. The possible connectivity states include: •...

  • Page 106: Setting Up Mobile Access

    MY BOOK LIVE DUO USER MANUAL • Manual—Establishes a connection through the two selected ports. If ether port is unavailable, a relay connection is established. If you select the Manual connection option, identify the External Port for Port 1 and Port 2. Options for Port 1 are 80 or 1024 - 65535.
  • Page 107 MY BOOK LIVE DUO USER MANUAL 3. From the drop-down list, select a user. Listed users are those who have access rights to My Book Live Duo shares. (See “Creating a User” on page 76.) Note: When you add access to a mobile device application such as WD Photos, the specified userid retains its share access privileges.
  • Page 108 MY BOOK LIVE DUO USER MANUAL 6. Once you have entered the code on your mobile device, the device and app name display. 7. Continue with “Installing WD Photos on Your Mobile Device” on page 100 or “Installing the WD 2go Mobile App” on page 103. Note: To remove access to a mobile device or delete an unused code, click its trash can icon.
  • Page 109 MY BOOK LIVE DUO USER MANUAL 3. Tap Connect Now to display the Select Device screen, which shows the types of NAS devices you can have. 4. Tap the My Book Live Duo drive. 5. Enter the activation code you generated on your My Book Live Duo’s dashboard (see “Adding a Mobile Device Connection”...
  • Page 110 MY BOOK LIVE DUO USER MANUAL 6. Tap your My Book Live Duo drive to display your album(s), and then tap an album to display its photos. Note: If you have problems installing WD Photos, please visit http://websupport.wdc.com/rn/wdphotos.asp. For more features and instructions, see the app’s online Guide Me page and tips, and go to http://wdphotos.wdc.com.
  • Page 111 MY BOOK LIVE DUO USER MANUAL Installing the WD 2go Mobile App 1. Download the WD 2go app from the Apple App Store or Android Market and install it on your mobile device. 2. Launch the WD 2go app to display the Welcome screen. 3.
  • Page 112 MY BOOK LIVE DUO USER MANUAL 5. Enter the activation code you generated on your My Book Live Duo’s dashboard (see “Adding a Mobile Device Connection” on page 98) and tap the Activate button. Codes are valid for 48 hours from the time of request and can be used one time only. 6.

  • Page 113: Setting Up Web Access Through Wd 2Go

    MY BOOK LIVE DUO USER MANUAL 7. Tap a share to display its files. 8. Tap a file to display its contents. Note: If you have problems installing WD 2go, please visit http://websupport.wdc.com/rn/wd2go.asp. For more features and instructions, see the app’s online Guide Me page, FAQs, and tips, or go to http://wd2go.wdc.com.
  • Page 114 MY BOOK LIVE DUO USER MANUAL Registering a Web Access Account Create, view, and manage your web access accounts from the Web Access section of the Remote Access page. To register a web access account: 1. To enable Web Access, make sure that the Enable Remote Access check box is checked in the Configure section of the Remote Access Page.
  • Page 115 MY BOOK LIVE DUO USER MANUAL 5. A “Registration E-Mail Sent” message displays. Click the Close button. The user receives an email with further instructions. 6. Click the Continue button to display your new account on the Account List. Note: If you need to resend the registration email, click resend email icon. Note: To remove a user’s web access, click the trash can icon to the right of the account name.

  • Page 116: Accessing Your Personal Cloud

    MY BOOK LIVE DUO USER MANUAL Accessing Your Personal Cloud Note: WD 2go web access is not compatible with 64-bit Windows XP. 1. Register the web access account as described on page 106. 2. In a browser, sign in to http://www.wd2go.com using the associated email address and password from step 1.
  • Page 117 MY BOOK LIVE DUO USER MANUAL On a Mac, if the following message appears, click the Allow button. For Lion, you will need to install the Java runtime client. For additional Note: information, visit http://support.apple.com/kb/dl1421 6. Once Java has successfully run, your accessible shares display. 7.
  • Page 118 MY BOOK LIVE DUO USER MANUAL 10. In Windows, click the + Open in Explorer button next to the share you want to access. Reboot Now Note: For Windows XP, if a reboot message displays, click the button. + Open in Finder On a Mac, click the button next to the share you want to access.
  • Page 119 MY BOOK LIVE DUO USER MANUAL • On a Mac, the Finder window opens on its own once the drive has successfully connected to the WD My Book Live Duo and displays your share. 13. Select the file(s) you want to access. You can view, edit, delete, or copy files just as you would with any network drive.
  • Page 120 MY BOOK LIVE DUO USER MANUAL Sharing Your Files Remotely To share files remotely with a family member or friend, create a new user on your My Book Live Duo and then create a separate Web access account for that particular user. Only the shares to which the user has access and the Public directory display.

  • Page 121: Playing/Streaming Videos, Photos, & Music

    MY BOOK LIVE DUO USER MANUAL Playing/Streaming Videos, Photos, & Music Media Server Overview Media Server Settings Media Types Supported Media Storage Accessing My Book Live Duo from Media Players Accessing My Book Live Duo Using iTunes Media Server Overview My Book Live Duo is designed to serve as your home's central media hub.
  • Page 122 MY BOOK LIVE DUO USER MANUAL 3. Select the Enable check box for DLNA (enabled by default). 4. To view a list of your media servers, click the down arrow to expand the Media Streaming section. 5. To block a media player from receive the data stream (for example, parental control), in the Media Players list, select the Block check box next to the row for the media player you’d like to block.

  • Page 123: Media Types Supported

    MY BOOK LIVE DUO USER MANUAL 9. For DLNA to read all of the music and picture files on your drive, click the Rebuild button below the table. Rebuilding is more thorough than re-scanning but can take more time. Note: Re-scanning and rebuilding take place automatically. You only need to use the buttons if you are having a problem.

  • Page 124: Media Types Supported

    MY BOOK LIVE DUO USER MANUAL 3. To enable iTunes to access your music files through your iTunes player, click the Enable check box. iTunes is enabled by default. 4. Click the Rescan button to update your media files. When the “iTunes rescan has been initiated”...

  • Page 125: Accessing My Book Live Duo From Media Players

    MY BOOK LIVE DUO USER MANUAL Adding Media Content to the Folders Open Windows Explorer or Mac Finder: 2. Copy your music files to the Shared Music folder. 3. Follow the same process to place your videos and pictures into their respective Pictures and Video folders.
  • Page 126 MY BOOK LIVE DUO USER MANUAL 2. Click Customize: 3. Select Private, and then click Next: 4. Launch Windows Media Player (Start > All Programs > Windows Media Player): PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC – 118...
  • Page 127 MY BOOK LIVE DUO USER MANUAL 5. Click Library > Media Sharing: 6. Click Find media that others are sharing, and then click OK: 7. Select a media type (Music, Pictures, or Video) and click MyBookLiveDuo: 8. Double-click the media file you want to play. PLAYING/STREAMING VIDEOS, PHOTOS, &...
  • Page 128 MY BOOK LIVE DUO USER MANUAL Windows Media Player (Windows 7) Note: Please go to the Microsoft Media Player support site for more information on using and updating your media player. To stream media using Windows Media Player 11 or 12 Library: Click Control Panel >...
  • Page 129 MY BOOK LIVE DUO USER MANUAL 4. Launch Windows Media Player (Start > All Programs > Windows Media Player): 5. Click Library > Media Sharing: 6. Click Find media that others are sharing, and then click OK: PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC – 121...
  • Page 130 MY BOOK LIVE DUO USER MANUAL 7. Select a media type (Music, Pictures, or Video) and click MyBookLiveDuo: 8. Double-click the media file you want to play. WD TV Live/Live Plus HD Media Players You can connect a WD TV Live or WD TV Live Plus HD Media Player to your home network for access to media content stored in a network drive such as the My Book Live Duo.
  • Page 131 MY BOOK LIVE DUO USER MANUAL 5. Press to select the media content you want to access, then press OK. 6. Press to select the My Book Live Duo and press Enter: 7. If necessary, enter your My Book Live Duo account (user name) and password. Select and press Remember Me...

  • Page 132: Xbox 360

    MY BOOK LIVE DUO USER MANUAL Xbox 360 Note: Please go to the Microsoft Xbox 360 support site for more information on using and updating your XBox 360. Ensure that your Xbox 360 and My Book Live Duo are powered on and connected to your local area network.

  • Page 133: Accessing My Book Live Duo Using Itunes

    MY BOOK LIVE DUO USER MANUAL DLNA Devices See specific DLNA media device user manuals for instructions on connecting a DLNA device to your local area network so you can access content on My Book Live Duo. Go to http://www.dlna.org for a list of DLNA-certified devices and for further information.
  • Page 134 MY BOOK LIVE DUO USER MANUAL 2. Click MyBookLiveDuo under the Shared section of the left pane. If you have copied music to the /Public/Shared Music folder or a video to/Public/Shared Videos, and it is in a format supported by iTunes, it should be listed in the right pane: Double-click a media file to play it.

  • Page 135: Connecting A Usb Hard Drive

    MY BOOK LIVE DUO USER MANUAL Connecting a USB Hard Drive Connecting a USB HARD Drive Overview Connecting A USB Drive Mapping A USB Drive (Windows Only) Creating a Shortcut to the USB Drive (Windows only) Connecting a USB HARD Drive Overview When you attach a USB 2.0 drive to the My Book Live Duo, you turn it into a network drive.

  • Page 136: Mapping A Usb Drive (Windows Only)

    MY BOOK LIVE DUO USER MANUAL Mapping A USB Drive (Windows Only) 1. Right- or left-click the WD Quick View icon in the system tray to display a menu. 2. Move the pointer over or click to select your USB drive and display a submenu: 3.

  • Page 137: Replacing A Drive

    MY BOOK LIVE DUO USER MANUAL Replacing a Drive My Book Live Duo is a limited user-serviceable product that allows for replacing the hard drives in the enclosure. ® Important: Only WD Caviar Green™ hard drive assemblies can be inserted into the My Book Live Duo enclosure.
  • Page 138 MY BOOK LIVE DUO USER MANUAL 3. Using your thumb, firmly push down on the top front panel of the unit to release the latch and open the cover. 4. Loosen the thumbscrew that secures the drive cover plate. Remove the drive cover plate and set aside.
  • Page 139 MY BOOK LIVE DUO USER MANUAL 7. Gently slide the replacement drive assembly into the drive slot until is fully inserted. 8. Replace the cover plate and secure it with the thumbscrew. Note: Do not over-tighten the thumbscrew. 9. Close the door and firmly push in until it locks into place. 10.
  • Page 140 MY BOOK LIVE DUO USER MANUAL 11. Once the RAID rebuild is complete, the LEDs will glow steadily to indicate power-on state. 12. Connect the interface cable to the drive and computer. The WD Drive Manager Status displays in the Operating System. 13.

  • Page 141: Troubleshooting

    MY BOOK LIVE DUO USER MANUAL Troubleshooting First Steps Checklist Resetting the My Book Live Duo Specific Problems and Corrective Actions For any issue, first ensure that you are using the latest firmware for My Book Live Duo. See “Updates” on page 60 for update instructions. First Steps Checklist Is the power supply plugged in to the wall outlet and the drive? ...

  • Page 142: Specific Problems And Corrective Actions

    MY BOOK LIVE DUO USER MANUAL Specific Problems and Corrective Actions The following contains specific problems that may arise during the use of the My Book Live Duo. Possible solutions are listed for each problem. LEDs do not light up. Make sure the power cord is connected correctly.
  • Page 143 MY BOOK LIVE DUO USER MANUAL Setup or WD SmartWare is unable to detect a My Book Live Duo. If Setup or WD SmartWare is unable to detect a My Book Live Duo, then certain network protocols may be blocked on the network or the computer. In those cases, the My Book Live Duo is available through a direct IP or network name connection.
  • Page 144 MY BOOK LIVE DUO USER MANUAL If the LED is solid green (indicating the drive is idle) or blue (indicating the drive is on standby), the drive is ready to shut down. 1. Disconnect the Ethernet cable. 2. Unplug the power cable. •...

  • Page 145: Regulatory And Warranty Information

    MY BOOK LIVE DUO USER MANUAL Regulatory and Warranty Information Regulatory Compliance Obtaining Service Limited Warranty Regulatory Compliance FCC Class B Information This device has been tested and found to comply with the limits of a Class B digital device, pursuant to Part 15 of the FCC Rules.

  • Page 146: Obtaining Service

    MY BOOK LIVE DUO USER MANUAL Verordnung 3. GPSGV: Der höchste Schalldruckpegel beträgt 70 db(A) oder weniger gemäß EN ISO 7779, falls nicht anders gekennzeichnet oder spezifiziert. KC Notice (Republic of Korea only) Class B Device 1 Please note that this device has been approved for non-business purposes and may be used in any environment, including residential areas.

  • Page 147: Gnu General Public License ("Gpl)

    Modification of or tampering with the Software, including but not limited to any Open Source Software, is solely at your own risk. Western Digital is not responsible for any such modification or tampering. Western Digital will not support any product in which you have or have attempted to modify the Software supplied by Western Digital.
  • Page 148 MY BOOK LIVE DUO USER MANUAL Glossary CIFS: Common Internet File System. The recommended file sharing protocol for Windows platform allows users to access shares through My Network Places. Mac OS X or later also supports the CIFS protocol. See also Protocol. DHCP: Dynamic Host Configuration Protocol.
  • Page 149 MY BOOK LIVE DUO USER MANUAL responsiveness of the user interface. All traffic between the managing computer and the My Book Live is encrypted. See also Protocol. Hub: In a network, a device joining communication lines at a central location, providing a common connection to all devices on the network.
  • Page 150 MY BOOK LIVE DUO USER MANUAL Partition: A logical division on a hard drive that the operating system treats as a separate hard drive. Each partition is assigned a unique drive letter. Port (Hardware): A specialized outlet on a device for connecting to other devices using a cable or a plug.

  • Page 151: Index

    Index Events list 57 Failed router, troubleshooting 134 AC adapters 6 FCC Class B information 137 Accessing Features 3 Learning Center 53 File types for WD SmartWare backup 27 Accessories 7 FTP setting 64 Alerts dashboard icon 57 Getting started with CD 12 list 57 GNU general public license 139 monitoring with WD Quick View 51...
  • Page 152 using Quick View 46 settings 63 Mapping Next steps screen 17 during setup 14 Non-administrator access 13 using WD Quick View 49 Media players Online Help for WD SmartWare 24 accessing My Book Live Duo 117 Operating system requirements 7 general setup steps 124 Media servers media types 116...
  • Page 153 RoHS 138 LEDs don’t light up 134 manually mapping the drive letter 134 resetting the system 133 Safely shutting down 135 upgrading from 3.0 to 3.5 firmware 136 Safepoint WD Quick View installation 18 creating 86 for backing up My Book Live duo 86 managing 93 Underwriters Laboratories Inc.
  • Page 154 uninstalling 53 WD Service 138 WD SmartWare exiting safely 48 file categories 27 file extensions 27 Home screen 27 launching 26 overview 24 pausing backups 38 setting auto update preferences 39 setting number of backup versions 38 setting retrieve folder 39 software settings 37 system files 28 WD TV Live/Live Plus HD Media Player 122...

  • Page 155: Specifications

    WD. WD reserves the right to change specifications at any time without notice. Western Digital, WD, the WD logo, My Book, My Passport, and WD TV are registered trademarks in the U.S. and other countries;...

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