Troubleshooting; Problems When Installing The Driver - Roland Quad-Capture Owner's Manual

Troubleshooting

If you experience problems, read this chapter first. It contains tips for solving most problems. If this
chapter cannot help you solve a problem, please refer to the support section of our website. If the
problem is not resolved, refer to the contact information listed at the end of this document.
Roland support website: http://www.roland.com/

Problems When Installing the Driver

Problem Confirmation
Installer does not Are you attempting to install from a
start networked DVD-ROM drive?
Are you logged on with a user account
that does not have administrator
privileges?
Cannot install
Is the "Driver Signing Options" setting set
to [Block]? (Windows XP)
Are other programs or resident programs
(such as antivirus programs) running?
Warning or error
In the "Device Manager, " do you see
appears during
"Other device, " "Unknown device, " or a
installation
device for which "?, " "!, " or "x" is displayed?
(Windows)
Is your computer running on battery
power?
Other than a mouse and keyboard, are
Installer does not
any USB devices connected?
exit
Is the QUAD-CAPTURE connected to
a USB hub that is not connected to a
power supply?
"Found New
Hardware Wizard"
Did you connect the QUAD-CAPTURE to
appears again
a different USB connector than the one
after driver
you used when installing the driver?
was installed
(Windows XP)
Numeral such as
"2-" appears at
Did you connect the QUAD-CAPTURE to
the beginning of
a different USB connector than the one
a device name you used when installing the driver?
(Windows)
36
Resolution
You cannot install from a networked DVD-ROM
drive.
Log on to the computer with a user account that
has administrator privileges.
For details, consult the administrator for your
computer system.
Change the "Driver Signing Options" setting (p. 44).
Be sure to exit all other programs before
installation.
Reinstall the QUAD-CAPTURE driver (p. 49).
Connect the power cord to the computer.
Make sure that there are no USB devices connected
to the computer (other than a mouse and
keyboard) during installation.
Use a USB hub that connects to a power supply.
If you change the USB connector to which the
QUAD-CAPTURE is connected, the "Found New
Hardware Wizard" may appear again even if the
driver has already been installed on the computer.
Follow step 9 of the driver installation procedure (p.
17) and install the driver.
If you connect the QUAD-CAPTURE to a different
USB connector than the one you used when
installing the driver, a numeral may appear with the
device name.
To have the device name appear without the
numeral, connect the QUAD-CAPTURE to the same
USB connector used during installation, or reinstall
the driver (p. 49).