Roland Quad-Capture Owner's Manual page 39

Problem Confirmation
Is the [MIX] knob turned to the INPUT
side?
The volume level
Is the input level too low?
of the instrument
connected to
input connector is
Is the [INPUT 1], [INPUT 2], or [COAX
too low
(3/4)] knob of the input mixer turned to
the left?
Could you be using a connection cable
that contains a resistor?
Is the PEAK indicator lighting up?
Distorted sound
from a device
Is the [INPUT 1], [INPUT 2], or [COAX
connected to the
(3/4)] knob of the input mixer turned to
input jack
the right?
Are multiple programs running?
Is the software's audio buffer size set
correctly?
Is the driver's audio buffer size set
correctly?
Is the "Recording Margin" setting
appropriate? (Mac OS X)
Is the system software up to date?
Sound is
interrupted
Have you used Mac OS X Software
during playback
Update?
or recording,
sound drops out
Are the drivers for the computer's
internal chipset and graphics card up
to date?
Are the drivers for the computer's LAN
hardware (wired and wireless) up to
date?
Is the computer's power management
setting set to economy mode?
Is the system's "Performance" setting
correct? (Windows)
Is the QUAD-CAPTURE connected to a
USB hub?
Resolution
Turn the [MIX] knob toward the right to adjust the
volume (p. 11).
If you've connected the device to the INPUT 1L or
INPUT 2R jack, try turning the [SENS 1L] or [SENS
2R] knob of the QUAD-CAPTURE toward the right to
increase the input level (p. 10).
Check the position of the knob of the input mixer,
and adjust the input volume accordingly (p. 31).
Use a connection cable that does not contain a
resistor.
Turn the [SENS 1L] or [SENS 2R] knob toward the
left to reduce the input level (p. 10).
Check the position of the knob of the input mixer,
and adjust the input volume accordingly (p. 31).
Exit programs that are not in use.
If the software allows you to adjust the audio buffer
size, change the buffer size.
Refer to the documentation for your software.
Increase the driver's audio buffer size (p. 51).
If audio drops out or if noise is heard even if you
have adjusted the audio buffer size, increase the
"Recording Margin" setting (p. 52).
Run Windows Update or Microsoft Update and
make sure the system software is up to date.
Run Software Update and make sure the system
software is up to date.
Update to the latest drivers, as necessary.
Install the latest LAN hardware drivers.
If the problem is not resolved, disable the LAN.
Check the power management setting and make
the appropriate setting (p. 45).
Change the system's "Performance" settings (p. 46).
Connect the QUAD-CAPTURE directly to one of the
computer's USB connectors.
Troubleshooting
39