Troubleshooting - Roland rubix 22 Reference Manual

Troubleshooting

Problems When Installing the USB Driver (Windows Users)
Problem
Can't download the driver because
there's no internet connection
A warning or error appears during
installation
Installation does not finish
The USB driver does not install
Can't uninstall
Problems When Using the Rubix
Problem Items to check
Is the Rubix's power indicator off or
flash?
Is the Rubix's device name
displayed?
Is another program using the Rubix?
Did the computer enter standby
(suspend) mode, hibernate mode,
or sleep mode while the Rubix was
connected?
I cannot select
or use the Rubix
Did you disconnect and reconnect
device
the USB cable or turn the power of
the Rubix off while using the Rubix?
Was the Rubix connected to the
computer while the computer was
starting up?
Windows
Are you using the Media Player
included with Windows?
Could two or more Rubix units be
connected to a single computer?
No sound is
heard from the
This is not a malfunction.
computer's
speakers
20
Items to check
If you have a different computer that is able to connect to the internet, you can save the downloaded
driver on a USB flash drive and use that to install.
"Device Manager,"
In the
do you see "Other device,"
"Unknown device,"
or a
"?," "!," "x"
device for which or
is displayed?
Are you logged on with a user
account that does not have
administrator privileges?
Are other programs or resident
programs (such as antivirus
programs) running?
Is the Rubix connected to a
bus-powered USB hub?
Action
Make sure that the Rubix is connected to the computer correctly.
If that does not resolve the issue, reinstall the USB driver (p. 10).
Exit all software that's using the Rubix, and then try the following.
5 Reconnect the USB cable
5 Power-cycle the Rubix
If that does not resolve the issue, reinstall the USB driver (p. 10).
Exit all software that's using the Rubix, and then try the following.
5 Reconnect the USB cable
5 Power-cycle the Rubix
If that does not resolve the issue, restart the computer.
Connect the Rubix after the computer has started up. With some computers, the
Rubix cannot be used if it is connected to the computer while the computer is
starting up.
MIDI devices cannot be selected in Media Player.
Use different software.
You can't use two or more Rubix units with a single computer. Use one Rubix unit.
When using the Rubix, no sound is heard from the computer's speakers.
Connect headphones or an audio playback system (external monitors) to the Rubix.
Action
Reinstall the USB driver (p. 10).
Log on to the computer with a user account that has administrator
privileges.
For details, consult the administrator for your computer system.
Be sure to exit all other programs before installation.
Use a USB hub that connects to a power supply.