Problems When Using The Quad-Capture - Roland Quad-Capture Owner's Manual

Problems When Using the QUAD-CAPTURE

Problem Confirmation
Is the driver installed?
Is the QUAD-CAPTURE's USB indicator
off?
Is the QUAD-CAPTURE's device name
displayed?
Is another program using the
QUAD-CAPTURE?
Did the computer enter standby
(suspend) mode, hibernate mode, or
Cannot select
sleep mode while the QUAD-CAPTURE
or use QUAD-
was connected?
CAPTURE device
Did you disconnect and reconnect
the USB cable while using the
QUAD-CAPTURE?
Was the QUAD-CAPTURE connected to
the computer while the computer was
starting up?
Are you using the Windows Media Player
included with Windows? (Windows
8.1/8/7/Windows Vista)
Are you using a multichannel WDM
audio port? (Windows XP)
Have you configured "Audio MIDI
Setup"? (Mac OS X)
Cannot change
Is the monitoring function of Windows
driver settings
enabled?
(Windows 8.1/8/7)
No sound from
computer's This is not a malfunction.
speakers
Resolution
Install the driver (p. 14).
Make sure that the QUAD-CAPTURE is connected to
the computer correctly.
If the problem is not resolved, reinstall the driver
(p. 49).
Exit all programs that are using the QUAD-
CAPTURE, disconnect the QUAD-CAPTURE's USB
cable, and then reconnect it.
If the problem is not resolved, reinstall the driver
(p. 49).
Exit all programs that are using the QUAD-
CAPTURE, disconnect the QUAD-CAPTURE's USB
cable, and then reconnect it.
If the problem is not resolved, reinstall the driver
(p. 49).
Exit all programs that are using the QUAD-
CAPTURE, disconnect the QUAD-CAPTURE's USB
cable, and then reconnect it.
If the problem is not resolved, restart the computer.
Exit all programs that are using the QUAD-
CAPTURE, disconnect the QUAD-CAPTURE's USB
cable, and then reconnect it.
If the problem is not resolved, restart the computer.
Connect the QUAD-CAPTURE after the computer
has started up.
With some computers, the QUAD-CAPTURE cannot
be used if it is connected to the computer while the
computer is starting up.
Use different software.
MIDI devices cannot be selected in Windows Media
Player.
If you want to select the COAXIAL IN (3/4)/OUT
(3/4) jacks as input/output destinations, disable the
multichannel WDM audio port (p. 51).
Configure Audio MIDI Setup (p. 19).
Disable the monitoring function (p. 48).
When using the QUAD-CAPTURE, no sound is heard
from the computer's speakers.
Connect headphones or audio playback system
(external monitors) to the QUAD-CAPTURE.
Troubleshooting
37