Solving Cd-Rom And Dvd Problems - HP ProDesk 405 G2 Microtower Maintenance And Service Manual

Solving CD-ROM and DVD problems

If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following
table or to the documentation that came with the optional device.
System will not boot from CD-ROM or DVD drive.
Cause
The device is attached to a SATA port that has been hidden in the
Computer Setup utility.
Removable Media Boot is disabled in the Computer Setup utility.
Network Boot is enabled in Computer Setup.
Non-bootable CD in drive.
Boot order not correct.
Drive not found (identified).
Cause
Cable could be loose.
The system may not have automatically recognized a newly
installed device.
The device is attached to a SATA port that has been hidden in
Computer Setup.
Drive responds slowly immediately after power-up.
CD-ROM or DVD devices are not detected or driver is not loaded.
Cause
Drive is not connected properly or not properly configured.
Movie will not play in the DVD drive.
Cause
Movie may be regionalized for a different country.
98 Chapter 7 Troubleshooting without diagnostics
Solution
Run the Computer Setup utility and ensure Device Available is
selected for the device's SATA port in Security > Device Security.
Run the Computer Setup utility and enable booting to removable
media in Storage > Storage Options. Ensure CD-ROM is enabled
in Storage > Boot Order.
Run the Computer Setup utility and disable Network Boot in
Security > Network Boot.
Try a bootable CD in the drive.
Run the Computer Setup utility and change boot sequence in
Storage > Boot Order.
Solution
Check cable connections.
See reconfiguration directions in the
Installation Problems on page 90
not recognize the new device, check to see if the device is listed
within Computer Setup. If it is listed, the probable cause is a
driver problem. If it is not listed, the probable cause is a hardware
problem.
If this is a newly installed drive, run the Computer Setup utility
and try adding a POST delay under Advanced > Power-On
Options.
Run the Computer Setup utility and ensure Device Available is
selected for the device's SATA port in Security > Device Security.
Run Computer Setup and increase the POST Delay in Advanced >
Power-On Options.
Solution
See the documentation that came with the optional device.
Solution
See the documentation that came with the DVD drive.
Solving Hardware
section. If the system still does