Problem/Issue
Does not work after powered up
Sounds like tapping or hum sounds
Roller height changes
Abnormal sounds suddenly while
working
Suddenly stops working
Can not recline the chair
Can not restore position after
reclined
Remote control is hot or overheats
Abnormal overheating from power
wire or plug
Attention
Troubleshooting Guide
Possible Cause
1. Power switch is not turned on
2. Bad connection between plug and
socket
3. Massage remote is not turned on
4. Have broken power wire or plug
5. Bad Fuse
6. Control unit not functioning properly
Sounds from air pump, motor, or other
mechanical parts
Rollers work alternately
Maybe from over working the massage
chair
1. Bad power connection
2. Auto program timer is up
Obstruction-be sure that chair is
allowed enough room to fully recline
Problem on electro motion pole or plug-
ins under bad connection.
Long term work over recommended
usage
1. System is overloaded
2. Other unknown causes
If problems are not from above reasons,
please turn off power supply and
contact the distributor or manufacturer
for assistance.
Trouble Shooting Method
1. Turn power switch (On the back) on
2. Connect power cord again
3. Press power button on remote
4. Request manufacturer or service
technician to replace power cord.
5. Replace fuse with exact
specifications
6. Contact manufacturer technician
Normal phenomenon
Normal phenomenon
1. Cut down usage (no more than 20
minutes per session)
2. Contact Technical Support of the
manufacturer if it continues
1. Unplug and reinsert power cord to
the chair
2. Normal operation
Stop chair operation, and move
obstruction
Contact Technical Support of the
manufacturer
Use only 20 minutes per session
1. Cut down usage (no more than 20
minutes per session)
2. Call manufactures Technical Support
Department
17
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